W A R R A N T Y
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such agreement. For more information, contact your authorized dealer,
distributor, or sales representative.
Instructions for reaching VGC’s User Support Centers are given below.
Telephone for Europe, Middle East and Africa:
+49 40 6688 4040
Telephone for the Americas and Asia:
+1 510 337 6600
Email:
Once the standard warranty period has expired, the User Support Center will
continue to provide telephone support if you have purchased an Extended
Warranty or Service Contract. In these cases, you will have access to telephone
support 24 hours per day, 7 days per week.
WARRANTY REPAIRS AND RETURNS
Before returning equipment for repair, contact a User Support Center to obtain a
Return Material Authorization (RMA). VGC representatives will give you
instructions and addresses for returning your equipment. You must ship the
equipment at your expense, and the support center will return the equipment at
VGC’s expense.
For out-of-box failures, use the following contact information:
Europe, Middle East and Africa
Tel: +44 1223 815000 Email: [email protected]
North America, Canada, Mexico, Caribbean & US Military
Tel: +1 510 337 6600 Email: [email protected]
Asia Pacific & South America
Tel: +1 510 337 6600 Email: [email protected]
VGC has the right to inspect the equipment and/or installation or relevant
packaging.
NON-WARRANTY REPAIRS AND RETURNS
For items not under warranty, you must obtain an RMA by contacting the User
Support Center. VGC representatives will give you instructions and addresses for
returning your equipment.
You must pay all charges to have the equipment shipped to the support center
and returned to you, in addition to the costs of the repair.
EXTENDED WARRANTY
If you purchase an Extended Warranty, you are also given access free of charge to
the User Support Center 24 hours a day, 7 days a week.
You can purchase an extended warranty at any time during the first two years of
ownership of the product. The purchase of an extended warranty extends to five
