23
EN
Troubleshooting
If the device does not work properly,
fi
rst check whether you are able to rectify the prob-
lem yourself. If the problem cannot be solved with the steps that are listed, contact our
customer service department.
Do not attempt to repair an electrical device yourself!
Problem
Possible cause
Solution
The device only works
slowly or does not start.
The battery (
D
) is empty.
Charge up the battery.
Low suction force.
The battery is too weak.
Charge up the battery.
The dust container is too
full.
Empty the dust container.
The
fi
lters are dirty.
Clean the
fi
lters.
The suction opening is
blocked.
Switch off the device and
remove the blockage.
Particles which are too
large or heavy may stick to
a
fi
tted carpet.
Remove these foreign
objects by hand.
Dust escapes from the
device during cleaning.
The dust container or
fi
lter
are not
fi
tted correctly.
Correct the
fi
t of the dust
container and
fi
lter. Make
sure that the dust container
is closed.
The
fi
lters are dirty.
Clean the
fi
lters.
The
fi
lters are worn or dam-
aged.
Replace the
fi
lters.
The control lamp does not
light up when the device
is connected to the mains
power.
The mains adapter is not
inserted in the plug socket
correctly or the barrel con-
nector is not inserted in the
connecting socket on the
device correctly.
Correct the
fi
t.
The plug socket is defec-
tive.
Try another plug socket.
Unusual odour
The device is being used
for the
fi
rst time.
A new odour is normal
when the device is used for
the
fi
rst time; it disappears
after a while.
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