EN
20
Troubleshooting
If the device does not work properly, check whether you are able to rectify the problem
yourself. If the problem cannot be solved with the steps that are listed, contact the cus-
tomer service department.
Do not attempt to repair a defective electrical device yourself!
Problem
Possible cause
Fix
The battery is not
charging up. The
battery status
display does not
light up when the
device is connected
to the mains power.
The mains adapter is not
inserted correctly in the plug
socket.
Plug in the mains adapter.
The barrel connector is not
plugged in the charging sock-
et (
7
) of the device correctly.
Correct the connection
between the charging socket
and barrel connector.
The socket is defective.
Try another plug socket.
No mains voltage is present.
Check the fuse of the mains
connection.
The device cannot
be switched on.
The battery of the device is
too weak.
Charge up the battery.
Has the release mechanism
in the stem mount (
6
) been
triggered?
Activate the device by tilting
the stem or the stem mount
backwards.
The device is not
working properly.
Is the
fl
oor unsuitable for the
device?
The device only works on
smooth
fl
oors such as par-
quet, laminate, tiles etc.
The battery is no longer in
working order.
Contact the customer service
department.
Disposal
The packaging material is recyclable. Dispose of the packaging in an environ-
mentally friendly manner and take it to a recycling centre.
Dispose of the article with the battery inserted at a recycling centre for used
electrical and electronic devices, and not in the household waste (!). For
more information, contact your local authorities.
All rights reserved.
Customer Service /
Importer:
DS Produkte GmbH
Am Heisterbusch 1
19258 Gallin, Germany
Tel.: +49 38851 314650
(Calls to German landlines are subject to charges. The cost varies
depending on the service provider.)
