TROUBLESHOOTING
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In the event that the power foundation fails to operate, assess the
symptoms and possible solutions provided in the chart below.
SYMPTOMS
SOLUTIONS
The base does not respond
when the remote is used.
Remote LED illuminates and
appears to be normal.
Perform any or all of the following:
*
Check that the power cord is plugged into a working and grounded electrical
outlet.
*
Check that the light on the control box is On.
*
Check the home circuit Breaker and Fuses.
*
Unplug the power cord from the outlet. After a minute, plug it back in. Press
any button on the remote. The base should be working.
The remote does not work or
light up.
Check the remote LED Light is lighting up when pressed. If not, please
replace 2*1.5V batteries.
Battery Backup when
power failure.
Base stutters while in motion.
Massage Motor/s Seems
Excessively Loud During
Operation
You must purchase 2*9V batteries and install them in the AC/DC adapter on the
Power Unit. This functions as a battery backup, which will allow the base to
adjust to the flat position, press the Flat button on the remote to get the bed flat.
*
Clear any clutter or obstructions under and around the adjustable base. Radio
frequency interference from other remotes or electronic devices may affect
normal operation.
*
Check batteries in remote.
*
Assure the keys on remote are being pressed firmly down when operating the
Head and Foot buttons.
*
Tighten up the massage motor/s to the adjustable base.
*
Hard surface flooring may cause added vibration. Placea carpet pieces or rubber
furniture cups under each leg or caster of the bed.
*
Check that the bed is not in direct contact with a wall, nightstand, or other object
that may cause vibration or noise.
*
If adjustable base is installed on top of a bed frame, check that the massage
motors are not causing bed frame (or bed frame components) to vibrate or rattle.
*
If a headboard is utilized, please check that the attachment hardware is
tightened firmly.
The massage motor does
not work.
Please ensure all the cords inserted properly. If the massage motor still does
not work, the massage unit needs to be replaced:
· Remove the massage rubber pad
· Remove the massage motor and replace a new one.
· Cover the rubber pad again and insert the cord to the control
box.
· Press Massage button to try if it works or not.
