If the product does not work normally after completing the following trouble shooting, please
contact your local product distributor or service centre.
Error message
Possible causes
What to do
No or bad signal
The aerial is not pointing properly.
Adjust aerial.
Check the cable from
the aerial. If you cannot
resolve the problem you
may need to have your
aerial and installation
tested by a professional.
The channel is
scrambled or not
available.
The channel has signal, but no audio or
video.
Confirm if the channel is
currently on air.
The channel is not deleted by broadcasting
company.
The channel is for data broadcasting.
Cannot watch the
channel in usual way.
The channel is
scrambled.
This digital terrestrial receiver does
not support the service that enables to
descramble the scrambled channels.
The audio is not
available.
The channel has signal, but no Audio.
Press the RED button
to confirm if the channel
has Audio.
The antenna cable
is short-circuited.
Antenna cable is shorten.
Antenna is internally shorten.
Antenna in port is inserted by alien
substance or damaged.
Replace antenna.
Remove the alien
substance and contact
local service center if it
is damaged.
12. Trouble Shooting
DTX502E 19
English
Owner’
s
Manual
