CITIZEN CMP-30 (LBTIU) Setup Manual
9
Troubleshooting Tips
Printer is not detecting label gap – Gap Calibration
1.
Check that the emulation and sensor settings are
correct
(CPCL and Gap).
2.
Make sure that the printer is the label model. This can be
check by opening the printer media cover. If the printer is a label
printer, there should be a copper-colored ribbons running
through the left side of the cover as shown on the left.
3.
Make sure that you are using a regular 3-inch by 2-inch label media with NO blackmarks.
4.
Assuming you have went through the above checks and the printer is still not detecting label gap
properly, proceed to this step – Gap Calibration.
•
Peel off the top label from your media roll, exposing the label liner. Keep the label liner intact
with the rest of the media.
•
Load the media back to the printer with half of the exposed label liner showing from the printer
as shown above.
•
Close the media cover and connect the printer to a Windows computer using a USB cable.
•
Power on your printer. This will put the printer in Error mode with the Error LED blinking and
the printer beeping.
•
Open CMP Printer Utility in your Windows computer. Under Printer Connection Settings, set the
port to USB and press Open Port.
•
With the media loaded and the printer in Error mode, press Gap Calibration button under
Calibration. This will generate the following printout.
