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9. Warranty and Service
<Free Guarantee>
In the case a malfunction has occurred during the course of normal use while the watch
is till under warranty, the watch will be repaired free of charge in accordance with the
conditions of the warranty included with this manual.
<Stock Period of Repair Parts>
Our standard period for stocking repair parts for each model is generally seven year. When
an exterior part such as the watch case, glass, dial, hand, crown or band is damaged, a spare
part with different appearance may sometimes be used.
<Repair Period>
Repairs can be performed on your watch within the repair parts stock period even after
the free guarantee has expired. However, you will be charged for these repairs. Please take
the watch to the shop where you purchased it and ask whether it can be repaired because
the repair period varies according to the conditions of use, environment and so forth.
Moreover, there are cases in which it is difficult to restore the watch to its original accuracy
when decreased accuracy has resulted from long-term use.
<Change of Address or Receiving as a Gift>
In the event that you have moved or have received your watch as a gift, and are not able to
bring your watch to the shop where it was purchased for serving, please consult Customer
Support Center.
<Periodic Inspection(Charge Basis)>
You should have your watch inspected every 2-3 years to extend its life and ensure safety.
(charge basis) When replacing parts, always make sure to request genuine parts. When it
becomes necessary to replace packings and springs, it may sometimes also be necessary
to inspect other parts or to make repairs in addition to replacing the parts. Please ask
for more detailed information on repair or replacement expenses at the shop where you
purchased your watch or Customer Support Center.
<Other Inquiries>
If you have any questions regarding the way warranty, repairs or other matters, please
inquire at the shop where you purchased your watch or Customer Support Center.
