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AppendixA:Troubleshooting

Your computer cannot connect to the Internet.

Followtheseinstructionsuntilyourcomputercanconnect

totheInternet:

•

Make sure that theValet is powered on .The Power

LEDshouldbeblueandnotflashing .

•

If the Power LED is flashing, then power off all of

your network devices, including the modem, Valet,

and computers . Then power on each device in the

followingorder:
1 . CableorDSLmodem
2 . Valet
3 . Computer

•

Check the cable connections .The computer should

beconnectedtooneoftheportsnumbered1-4on

theValet,andthemodemmustbeconnectedtothe

InternetportontheValet .

The modem does not have an Ethernet port.

The modem is a dial-up modem for traditional dial-up

service .To use theValet, you need a cable/DSL modem

andhigh-speedInternetconnection .

You cannot use the DSL service to connect manually to

the Internet.

After you have installed the Valet, it will automatically

connecttoyourInternetServiceProvider(ISP),soyouno

longerneedtoconnectmanually .

The DSL telephone line does not fit into the Valet’s

Internet port.

The Valet does not replace your modem .You still need

yourDSLmodeminordertousetheValet .Connectthe

telephone line to the DSL modem, and then insert the

setupCDintoyourcomputer .Click

Setup

andfollowthe

on-screeninstructions .

When you double-click the web browser, you are

prompted for a username and password. If you want to

get rid of the prompt, follow these instructions.

Launchthewebbrowserandperformthefollowingsteps

(thesestepsarespecifictoInternetExplorerbutaresimilar

forotherbrowsers):
1 . Select

Tools

Internet Options

2 . Clickthe

Connections

tab .

3 . Select

Never dial a connection

4 . Click

The Valet does not have a coaxial port for the cable

connection.

The Valet does not replace your modem .You still need

yourcablemodeminordertousetheValet .Connectyour

cableconnectiontothecablemodem,andtheninsertthe

setupCDintoyourcomputer .Click

Setup

andfollowthe

on-screeninstructions .

The computer cannot connect wirelessly to the network.

MakesurethewirelessnetworknameorSSIDisthesame

onboththecomputerandtheValet .Ifyouhaveenabled

wireless security, then make sure the same security

methodandkeyareusedbyboththecomputerandthe

Valet .

You need to modify the settings on the Valet.

Valet settings can be modified using the Cisco Connect

software,referto

How to Access Cisco Connect

page 12

Tomodifytheadvancedsettings,goto

Advanced Settings

Referto

Advanced Settings

page 12

In Windows XP, you do not see the Valet in the

Network Places

screen.

In the

Network  Tasks

section, click

Show icons for

networked UPnP devices

.IftheValetdoesnotappear,

followtheseinstructions:
1 . Goto

Start > Control Panel > Firewall

2 . Clickthe

Exceptions

tab .

3 . Select

UPnP Framework

4 . Click

WEB:

your

questions

are

not

addressed here, refer to our website at

www.ciscovalet.com/support

Содержание Valet M10

Страница 1: ...user guide ...

Страница 2: ...erview 1 Chapter 2 Cisco Connect 3 Chapter 3 Advanced Configuration 13 Appendix A Troubleshooting 36 Appendix B Specifications 37 Appendix C Warranty Information 38 Appendix D Regulatory Information 40 Appendix E Software End User License Agreement 42 ...

Страница 3: ...he Wi Fi Protected Setup button to automatically configure wireless security for your wireless network s To use Wi Fi Protected Setup refer to Wi Fi Protected Setup page 20 Wireless Blue The Wireless LED lights up when the wireless feature is enabled It flashes when the Valet sends or receives data over the wireless network Internet Blue The Internet LED lights up when there is a connection made t...

Страница 4: ...g hardware Wall Mounting Template Print this page at 100 size Cut along the dotted line and place on the wall to drill precise spacing 152 mm Follow these instructions 1 Determine where you want to mount the Valet Make sure that the wall you use is smooth flat dry and sturdy Also make sure the location is within reach of an electrical outlet 2 Drill two holes into the wall Make sure the holes are ...

Страница 5: ...ed by Cisco Consumer Products LLC Set AutoPlay defaults in Control Panel Open folder to view files using Windows Explorer Speed up my system using Windows ReadyBoost Connect to your Cisco Valet If you do not see this open the Easy Setup Key folder and double click Connect To do so perform the following steps for your specific operating system Windows 7 a Go to Start Computer b Double click Easy Se...

Страница 6: ...he Internet Remove your Easy Setup Key and keep it in a safe place You can use it to connect additional computers to your Valet s local network Click OK Installation is Complete NOTE If you have any trouble during the installation process refer to the FAQs in the setup software or use a computer with an active Internet connection to visit www ciscovalet com support Main Menu The main menu offers f...

Страница 7: ...provides Internet access only To grant Internet access to friends or family provide the guest network name and password displayed on this screen NOTE Guest Access provides Internet access only it does not provide access to your local network and its resources or your personal information For example the guest computer cannot print to a printer on the local network or access files on a computer on ...

Страница 8: ...lly using my wireless settings If you want to connect manually without an Easy Setup Key select this option Click Next and go to Connect without the Easy Setup Key page 7 Connecting Another Computer Connect with the Easy Setup Key 1 Insert the Easy Setup Key into an available USB port on the computer that you want to connect to the Valet 2 On that computer click Connect to your Cisco Valet If you ...

Страница 9: ... these settings Wireless Network Settings 2 After connecting your device click Next 3 Enter a name that will be used to identify this device Then click Finish Name Your Device Wireless printer 1 Refer to your printer s documentation to learn how to connect it to a wireless network 2 Enter the Network name SSID Security Key and Security Type settings on your wireless device To print this informatio...

Страница 10: ...ites Parental Controls Password First Time Access of Parental Controls 1 The first time you access parental controls you will be asked to create a parental controls password Complete the following Parental controls password Create a password that protects access to parental controls Verify password Re enter the password Secret question Create a secret question and answer pair If you forget the pas...

Страница 11: ...p Parental Controls For Select the computer whose parental controls you want to set up Then click OK Remove If there is a computer that should not have parental controls applied select the computer and click Remove Rename To give a computer a new name select the computer and click Rename If you clicked Rename the Rename the device screen appears Rename the Device Enter the new name Then click Rena...

Страница 12: ...If you clicked Change parental controls password the Change your parental controls password screen appears Change Your Parental Controls Password Old password Enter the old password New password Enter a new password of 4 32 characters Verify password Re enter the new password Click Change to save your setting Blocked Sites When you attempt to access a website that has been blocked on your computer...

Страница 13: ...r update the Easy Setup Key click Create or update key For more information refer to Update or create an Easy Setup Key page 6 Safe Web Surfing On off Safe web surfing alerts you when you are about to visit a potentially harmful website You can choose whether to visit the site or not Safe web surfing is enabled by default Other Options Register now to receive special offers and updates To sign up ...

Страница 14: ...an advanced user you can access the browser basedutilitytoaccesstheadvancedconfiguration settings of the Valet WARNING Modifying some settings in the browser based utility may disable settings you ve already applied using the Easy Setup Key Username Enter this username to access the browser based utility Password Enter this password to access the browser based utility Copy password To copy the pas...

Страница 15: ...ss of the Valet in the Address field The default IP address of the Valet is 192 168 1 1 http 192 168 1 1 Then press Enter A login screen will appear Non Windows 7 users will see a similar screen In the User name field enter admin Then enter the password created during the setup software If you did not run the setup software then use the default password admin You can set a new password on the Admi...

Страница 16: ...Internet through a DSL line check with your ISP to see if they use PPPoE If they do you will have to enable PPPoE Internet Connection Type PPPoE Username and Password Enter the Username and Password provided by your ISP Service Name If provided by your ISP enter the Service Name Connect on Demand Max Idle Time You can configure the Valet to cut the Internet connection after it has been inactive fo...

Страница 17: ...our ISP Connect on Demand Max Idle Time You can configure the Valet to cut the Internet connection after it has been inactive for a specified period of time Max Idle Time If your Internet connection has been terminated due to inactivity Connect on Demand automatically reestablishes the connection as soon as you attempt to access the Internet again To use this option select Connect on Demand In the...

Страница 18: ...our Valet It offers a selection of addresses from a drop down menu Most users will not need to change this setting URL Address This value entered here can be typed into a web browser s address field to access the Valet s browser based utility instead of typing in the IP address of the Valet DHCP Server Setting The Valet includes a DHCP server that automatically assigns IP addresses to computers ce...

Страница 19: ...mic IP address or the lease will be renewed with the same IP address The default is 0 minutes which means one day Static DNS 1 3 The Domain Name System DNS is how the Internet translates domain or website names into Internet addresses or URLs Your ISP will provide you with at least one DNS Server IP Address If you wish to use another enter that IP Address in one of these fields You can enter up to...

Страница 20: ... here Because it is dynamic it will change Status The status of the DDNS service connection is displayed here Update To manually trigger an update click this button Click Save Settings to apply your changes or click Cancel Changes to cancel your changes TZO com Setup DDNS TZO E mail Address TZO Key and Domain Name Enter the settings of the account you set up with TZO Internet IP Address The Valet ...

Страница 21: ... down list Click Delete This Entry to delete a static route Enter Route Name Enter a name for the Route here using a maximum of 25 alphanumeric characters Destination LAN IP The Destination LAN IP is the address of the remote network or host to which you want to assign a static route Subnet Mask The Subnet Mask determines which portion of a Destination LAN IP address is the network portion and whi...

Страница 22: ...by the Valet To broadcast the Valet s SSID keep the default setting Enabled If you do not want to broadcast the Valet s SSID then select Disabled Click Save Settings to apply your changes or click Cancel Changes to cancel your changes Wi Fi Protected Setup There are three methods available Use the method that applies to the client device you are configuring Wireless Basic Wireless Settings Wi Fi P...

Страница 23: ...s WEP stands for Wireless Equivalent Privacy RADIUS stands for Remote Authentication Dial In User Service The default option is WPA WPA2 Mixed Mode which allows your devices to connect using the strongest security option they support WPA2 or WPA Personal Options Security Option Strength WPA2 Personal Strongest WPA WPA2 Mixed Mode default WPA2 Strongest WPA Strong WPA Personal Strong WEP Basic Offi...

Страница 24: ...ADIUS Security Mode RADIUS IMPORTANT If you are using WEP encryption always remember that each device in your wireless network MUST use the same WEP encryption method and encryption key or else your wireless network will not function properly RADIUSServer EntertheIPAddressoftheRADIUSserver RADIUS Port Enter the port number of the RADIUS server The default value is 1812 Shared Secret Enter the key ...

Страница 25: ...less MAC Filter list will be able to access your wireless network You can enter MAC addresses manually or select them from the Wireless Client List MAC Address Filter List Wireless Client List Click this to open the Wireless Client List screen Wireless Client List Wireless Client List This screen shows computers and other devices on the wireless network The list can be sorted by IP Address MAC Add...

Страница 26: ... and enable the Auto Fallback feature Auto Fallback will negotiate the best possible connection speed between the Valet and a wireless client The default is Auto CTS Protection Mode The Valet will automatically use CTS Clear To Send Protection Mode when your Wireless N and Wireless G products are experiencing severe problems and are not able to transmit to the Valet in an environment with heavy 80...

Страница 27: ...n the risk of not having access to Internet sites created using this programming language Select this feature to enable Java filtering Deselect the feature to allow Java usage ActiveX ActiveX is a programming language for websites If you deny ActiveX you run the risk of not having access to Internet sites created using this programming language Select this feature to enable ActiveX filtering Desel...

Страница 28: ...r from the drop down menu and select Enabled To create a policy follow steps 1 11 Repeat these steps to create additional policies one at a time 1 Select a number from the Access Policy drop down menu 2 Enter a Policy Name in the field provided 3 To enable this policy select Enabled 4 Click Edit List to select which PCs will be affected by the policy The List of PCs screen appears You can select a...

Страница 29: ...ests Select Enabled to activate this entry For additional applications complete the following fields Application Name Enter the name you wish to give the application Each name can be up to 12 characters External Port Enter the external port number used by the server or Internet application Check with the Internet application documentation for more information Internal Port Enter the internal port ...

Страница 30: ... computer that sends the matching data is remembered by the Valet so that when the requested data returns through the Valet the data is pulled back to the proper computer by way of IP address and port mapping rules Applications and Gaming Port Range Triggering Port Range Triggering Application Name Enter the application name of the trigger Triggered Range For each application enter the starting an...

Страница 31: ...o the DMZ screen click Close Click Save Settings to apply your changes or click Cancel Changes to cancel your changes Applications and Gaming QoS Quality of Service QoS ensures better service to high priority types of network traffic which may involve demanding real time applications such as videoconferencing Applications and Gaming QoS QoS Quality of Service Wireless You can configure the WMM Sup...

Страница 32: ...priate priority High Medium Normal or Low Click Add to save your changes Your new entry will appear in the Summary list Add a New Application QoS Add a New Application Enter a Name Enter any name to indicate the name of the entry Port Range Enter the port range that the application will be using For example if you want to allocate bandwidth for FTP you can enter 21 21 If you need services for an a...

Страница 33: ...cel Changes to cancel your changes Administration Management The Administration Management screen allows the network sadministratortomanagespecificValetfunctions for access and security Administration Management Management Router Access To ensure the Valet s security you will be asked for your password when you access the Valet s browser based utility The default is admin Router Password Enter a n...

Страница 34: ...Otherwise select Disabled Allow Users to Disable Internet Access Select Enabled if you want to be able to prohibit any and all Internet connections Otherwise keep the default setting Disabled Backup and Restore Backup Configurations To back up the Valet s configuration settings click this button and follow the on screen instructions Restore Configurations To restore the Valet s configuration setti...

Страница 35: ... Test TheTraceroute test tests the performance of a connection IP or URL Address Enter the address of the computer device or website whose connection you wish to test Start to Traceroute To run the test click this button The Traceroute Test screen will show if the test was successful Click Close to return to the Diagnostics screen Diagnostics Traceroute Administration Factory Defaults The Administ...

Страница 36: ...lick this button and follow the on screen instructions WARNING Do not interrupt the upgrade process You should not turn off the power or press the reset button during the upgrade process Doing so may render the Valet unusable Status Router The Router screen displays information about the Valet and its current settings Status Router Router Information Firmware Version This is the version number of ...

Страница 37: ...rs and other devices that have been assigned IP addresses by the Valet The list can be sorted by Client Name Interface IP Address MAC Address and Expired Time how much time is left for the current IP address To remove a DHCP client click Delete To retrieve the most up to date information click Refresh To exit this screen and return to the Local Network screen click Close Status Wireless Network Th...

Страница 38: ... you are prompted for a username and password If you want to get rid of the prompt follow these instructions Launch the web browser and perform the following steps these steps are specific to Internet Explorer but are similar for other browsers 1 Select Tools Internet Options 2 Click the Connections tab 3 Select Never dial a connection 4 Click OK The Valet does not have a coaxial port for the cabl...

Страница 39: ...80 Noncondensing Storage Humidity 5 to 90 Noncondensing Specifications are subject to change without notice Model Name Model Description Wireless N Hotspot Model Number M20 Standards IEEE 802 11n 802 11g 802 11b 802 3u 802 3ab Ports Internet Gigabit Ethernet 1 4 Power Buttons Reset Wi Fi Protected Setup LEDs Power Internet Wireless Wi Fi Protected Setup Ethernet 1 4 Cabling Type CAT 5 of Antennas ...

Страница 40: ...D LIMITATIONS This limited warranty does not apply if a the product assembly seal has been removed or damaged b the product has been altered or modified except by Cisco c the product damage was caused by use with non Cisco products d the product has not been installed operated repaired or maintained in accordance with instructions supplied by Cisco e the product has been subjected to abnormal phys...

Страница 41: ... and effect OBTAINING WARRANTY SERVICE If you have a question about your product or experience a problem with it please go to www myciscohome com support where you will find a variety of online support tools and information to assist you with your product If the product proves defective during the Warranty Period contact Cisco Technical Support or if you purchased your product from a service provi...

Страница 42: ...This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance 20 cm between the radiator and your body This transmitter must not be co located or operating in conjunction with any other antenna or transmitter Safety Notices WARNING Do not use this product near water for example in a wet bas...

Страница 43: ...the equipment bearing this symbol on the product and or its packaging must not be disposed of with unsorted municipal waste The symbol indicates that this product should be disposed of separately from regular household waste streams It is your responsibility to dispose of this and other electric and electronic equipment via designated collection facilities appointed by the government or local auth...

Страница 44: ... access or otherwise use any of Cisco s web sites You agree to all of the terms and conditions of the web sites including the Terms of Use located at the web site you are using as applicable and as amended from time to time Software Licenses The software licenses applicable to software from Cisco are made available at the Cisco public web site at www myciscohome com and www myciscohome com gpl res...

Страница 45: ...t will survive this termination Ownership The Technology and Documentation are licensed and not sold to You by Cisco and the relevant third parties set forth in Schedule 2 Cisco its suppliers and its licensors respectively retain all right title and interest including all copyright and intellectual property rights in and to the Technology and Documentation and all copies derivatives and portions t...

Страница 46: ...tances where we apply an Upgrade automatically in order to comply with changes in legislation legal security or regulatory requirements or as a result of requirements to comply with the terms of any agreements Cisco has with any third parties regarding Your Cisco product and or the Software You will always be notified of any Upgrades being delivered to You In addition Cisco reserves the right to U...

Страница 47: ...ure to comply with any term of this Agreement Technical Support This limited warranty is neither a service nor a support contract Information about Cisco s current technical support offerings and policies including any fees for support services can be found at www myciscohome com support Export Software including technical data may be subject to U S export control laws and regulations and or expor...

Страница 48: ...rotection and ours we want to make certain that everyone understands that there is no warranty for this free software If the software is modified by someone else and passed on we want its recipients to know that what they have is not the original so that any problems introduced by others will not reflect on the original authors reputations Finally any free program is threatened constantly by softw...

Страница 49: ...ted under the terms of Sections 1 and 2 above on a medium customarily used for software interchange or b Accompany it with a written offer valid for at least three years to give any third party for a charge no more than your cost of physically performing source distribution a complete machine readable copy of the corresponding source code to be distributed under the terms of Sections 1 and 2 above...

Страница 50: ...ical distribution limitation excluding those countries so that distribution is permitted only in or among countries not thus excluded In such case this License incorporates the limitation as if written in the body of this License 9 The Free Software Foundation may publish revised and or new versions of the General Public License from time to time Such new versions will be similar in spirit to the ...

Страница 51: ...ng it And you must show them these terms so they know their rights We protect your rights with a two step method 1 we copyright the library and 2 we offer you this license which gives you legal permission to copy distribute and or modify the library To protect each distributor we want to make it very clear that there is no warranty for the free library Also if the library is modified by someone el...

Страница 52: ... the Library does and what the program that uses the Library does 1 You may copy and distribute verbatim copies of the Library s complete source code as you receive it in any medium provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice and disclaimer of warranty keep intact all the notices that refer to this License and to the absence of any warrant...

Страница 53: ... work may be a derivative work of the Library even though the source code is not Whether this is true is especially significant if the work can be linked without the Library or if the work is itself a library The threshold for this to be true is not precisely defined by law If such an object file uses only numerical parameters data structure layouts and accessors and small macros and small inline ...

Страница 54: ...in in full compliance 9 You are not required to accept this License since you have not signed it However nothing else grants you permission to modify or distribute the Library or its derivative works These actions are prohibited by law if you do not accept this License Therefore by modifying or distributing the Library or any work based on the Library you indicate your acceptance of this License t...

Страница 55: ...ERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OFTHE LIBRARY ISWITHYOU SHOULD THE LIBRARY PROVE DEFECTIVE YOU ASSUME THE COST OF ALL NECESSARY SERVICING REPAIR OR CORRECTION 16 IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER OR ANY OTHER PARTY WHO MAY MODIFY AND OR REDISTRIBUTE THE LIBRARY AS PER...

Страница 56: ...l code found in this distribution be it the RC4 RSA lhash DES etc code not just the SSL code The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson tjh cryptsoft com Copyright remains EricYoung s and as such any Copyright notices in the code are not to be removed If this package is used in a product Eric Young should be giv...

Страница 57: ...ed trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks mentioned in this document or website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 10012210NC RR ...

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