Cisco UCS B200 M3 Blade Server
CONFIGURING the SERVER
31
Unified Computing Warranty Plus Service
For faster parts replacement than is provided with the standard Cisco Unified Computing System
warranty, Cisco offers the Cisco Unified Computing Warranty Plus Service. You can choose from
several levels of advanced parts replacement coverage, including onsite parts replacement in as
little as four hours. Warranty Plus provides remote access any time to Cisco support
professionals who can determine if a return materials authorization (RMA) is required. You can
choose a service listed in
Table 18
.
Unified Computing Partner Support Service
Cisco Partner Support Service (PSS) is a Cisco Collaborative Services service offering that is
designed for partners to deliver their own branded support and managed services to enterprise
customers. Cisco PSS provides partners with access to Cisco's support infrastructure and assets
to help them:
■
Expand their service portfolios to support the most complex network environments
■
Lower delivery costs
■
Deliver services that increase customer loyalty
Partner Unified Computing Support Options enable eligible Cisco partners to develop and
consistently deliver high-value technical support that capitalizes on Cisco intellectual assets.
This helps partners to realize higher margins and expand their practice.
PSS is available to all Cisco PSS partners, but requires additional specializations and
requirements. For additional information, see the following URL:
www.cisco.com/go/partnerucssupport
The two Partner Unified Computing Support Options include:
■
Partner Support Service for UCS
■
Partner Support Service for UCS Hardware Only
Table 18
UCS Computing Warranty Plus Service
Product ID (PID)
Service
Level GSP
On
Site?
Description
CON-UCW7-B200M3
UCW7
Yes
UC PLUS 24X7X4OS UCS B200 M3 Blade Server
CON-UCW5-B200M3
UCW5
Yes
UC PLUS 8X5XNBDOS UCS B200 M3 Blade Server