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Inbound Call Routing

Configuring the Auto Attendant

Unified Communications UC 320W Administration Guide

97

10

Configuring the Auto Attendant

Use the

Auto Attendant

page to configure the Auto Attendant prompts, and

menus. Refer to the following topics

:

•

Setting Up AA Menus and Submenus, page 97

•

AA Prompts, page 99

Setting Up AA Menus and Submenus

Use this page to define the buttons that your callers can press to contact
extensions, groups, and external numbers. If you enabled an automatic Day/Night
schedule, you can configure a Day menu and a Night menu. (See

TIP

Opening this page: From the navigation pane, choose

Call Routing > Auto

Attendant

. Then click the appropriate tab to work with a menu or prompts.

General Settings:

Specify the following settings for the main AA menu and for any submenus that
you create (see the “Buttons” section below).

•

Initial Menu Prompt:

Choose the prompt that is played when a caller first

enters the AA menu. To edit the description for a selected prompt, click the
pencil icon, type the new description, and then click

Done

. To add a new

prompt, click the plus button (

+

) and type a description. For information

about recording prompts, see

AA Prompts, page 99

.

•

Allow Direct Extension Dial

Check this box if you want to allow callers to

enter extension numbers. This option is selected by default and is
announced as a valid option in the default Prompt 1. If you do not want to
enable this feature, uncheck the box, and be sure to record a custom
prompt to replace default Prompt 1 (“If you know your party's extension, you
may dial it now.”).

•

Seconds Until Timeout:

Enter the number of idle seconds that the AA will

wait for a caller’s response.

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Содержание UC 320W

Страница 1: ...Cisco Small Business Unified Communications UC 320W ADMINISTRATION GUIDE ...

Страница 2: ...a Phone to a Wall Optional 23 Reversing the Handset Retention Tab 28 Connecting the Power 31 Connecting a Phone to the Network 32 Connecting a Phone with an Ethernet Cable 32 Connecting a Cisco SPA 525 Model Phone to the UC 320W Wireless Voice Network 32 Connecting Attendant Consoles 33 Connecting a PC to a Phone Optional 37 Connecting Wired and Wireless Headsets Optional 38 Verifying Phone Startu...

Страница 3: ...nses 59 Chapter 5 Managing the LAN Settings 61 Configuring the Virtual Networks for Voice and Data 61 Configuring the Wireless Network 63 Port Forwarding 64 Network Summary 65 Chapter 6 Configuring Line FXO Ports Phone FXS Ports and IP Telephone SIP BRI Ser vices 66 Configuring Line FXO Ports for Traditional Telephone Service 66 Configuring Phone FXS Ports for Analog Devices 67 Configuring SIP BRI...

Страница 4: ...8 Buttons Summary 90 Chapter 10 Inbound Call Routing 91 Call Paging 91 Setting Up Hunt Groups 93 Configuring the Auto Attendant 97 Setting Up AA Menus and Submenus 97 AA Prompts 99 Call Forwarding 101 Routing Inbound Calls 102 Viewing the Directory and Adding External Numbers 104 Call Routing Summary 105 Chapter 11 Reviewing the Settings and Applying the Configuration 106 Site Summary 106 Applying...

Страница 5: ...Unified Communications UC 320W Administration Guide 5 Contents Appendix A How Do I 113 ...

Страница 6: ...ter with web browser and Adobe Flash Player version 9 0 124 or later Cisco SPA 500 Series IP phones Cisco PA100 power adapters for IP phones or Cisco ESW 500 Series Ethernet switch or equivalent for Power over Ethernet Ethernet cables to connect IP phones and computers Optional Equipment and Services For this function you need Traditional Telephone Service FXO Lines Active telephone service accoun...

Страница 7: ...r over Ethernet Cisco ESW 500 Series Power over Ethernet switch or equivalent switch with Cisco Discovery Protocol Additional FXO and FXS ports for phone lines and analog equipment Cisco SPA 8800 IP Telephone Gateway with 4 FXO ports and 4 FXS ports Connect up to two gateways Additional phone buttons for receptionist phone Cisco SPA 500S Expansion Modules attendant consoles Connect up to two conso...

Страница 8: ... is in use Off Not connected 6 WLAN On Wireless radio is on Flashing Sending or receiving data Off Disabled 7 VM On Voice mail is enabled Fast Flashing System is full Slow flashing Retrieving or recording voice mail Off Disabled 8 USB For future use 9 WPS On WiFi Protected Setup succeeded Slow flashing Setup is in progress Fast flashing Setup error Off Not in use 1 LINE FXO Connect phone lines for...

Страница 9: ... Do not place anything on top of the Cisco UC 320W Ensure that the Cisco UC 320W is level and stable Environmental Considerations Storage Temperature sea level 22 F to 140 F 30 C to 60 C Operating Temperature sea level 32 F to 104 F 0 C to 40 C Relative Humidity sea level 5 to 95 RH non condensing 1 For future use 2 Reset Press and hold for 10 seconds to restore the factory default settings 3 For ...

Страница 10: ...unting Instructions The UC 320W can be oriented horizontally or vertically Horizontal Orientation STEP 1 Drill the holes as shown Recommended hardware not included 6 0 1380 in diameter pan head tapping screws 3 4 in 19mm with anchors for sheet rock installation STEP 2 Insert the screws so that the heads protrude about 4 mm from the wall ...

Страница 11: ... Cisco UC 320W Unified Communications UC 320W Administration Guide 11 1 STEP 3 Mount the UC 320W as shown 195109 L I N E F X O P H O N E F X S W A N 1 0 1 0 0 1 0 0 0 L A N 1 0 1 0 0 1 0 0 0 L I N E I N L I N E O U T P o w e r 1 2 2 V D C 4 3 2 1 4 3 2 1 4mm ...

Страница 12: ... UC 320W Administration Guide 12 1 Vertical Orientation STEP 1 Drill the holes as shown Recommended hardware not included 6 0 1380 in diameter pan head tapping screws 3 4 in 19mm with anchors for sheet rock installation STEP 2 Insert the screws so that the heads protrude about 4 mm from the wall ...

Страница 13: ...ons System Mounting the Cisco UC 320W Unified Communications UC 320W Administration Guide 13 1 STEP 3 Mount the UC 320W as shown 195111 4mm LINE FXO PHONE FXS WAN 10 100 1000 LAN 10 100 1000 LINE IN LINE OUT Power 122VDC 4 3 2 1 4 3 2 1 ...

Страница 14: ...e Unified Communications System Connecting the Equipment Unified Communications UC 320W Administration Guide 14 1 Connecting the Equipment STEP 1 Connect the Cisco UC 320W to your Internet service 194789 UC 320W WWW ...

Страница 15: ...ones Do not connect to power at this point Various switch models are available Connect the Cisco UC 320W to an uplink port on the Ethernet switch Refer to the documentation for your switch 194786 UC 320W 1 4 1 4 IP Phones PA 100 Power Adapters Required 194787 UC 320W ESW 500 Series Ethernet Switch 1 24 More than 4 IP Phones Ethernet Switch Required OR ...

Страница 16: ...nified Communications UC 320W Administration Guide 16 1 STEP 3 Optionally connect phone lines STEP 4 Optionally connect other devices such as analog phone fax machine external speaker or external music source Do not connect to power at this point 194788 UC 320W 1 4 UC 320W ...

Страница 17: ...nd network device if applicable b Secure router if applicable c Cisco UC 320W d Ethernet switch if applicable e IP phones if not using PoE f Other devices The system will begin updating phone and gateway firmware and the basic configuration You may see them reboot several times This is normal Congratulations You have connected the equipment for your Unified Communications system UC 320W 194792 ...

Страница 18: ...Installing the Unified Communications System Connecting the Equipment Unified Communications UC 320W Administration Guide 18 1 ...

Страница 19: ...pment that might benefit the users of the Cisco IP phones at your site Installing the Phone page 20 Installing a Desk Stand Optional page 22 Mounting a Phone to a Wall Optional page 23 Connecting the Power page 31 Connecting a Phone to the Network page 32 Connecting Attendant Consoles page 33 Connecting a PC to a Phone Optional page 37 Connecting Wired and Wireless Headsets Optional page 38 Verify...

Страница 20: ...one Unified Communications UC 320W Administration Guide 20 1 Installing the Phone Refer to these illustrations to connect the handset and power On all models other than the Cisco SPA 301 you also can connect a PC to your phone Cisco SPA 301 Connections ...

Страница 21: ...N port Insert one end of an Ethernet cable into the network port on the phone body marked WAN Insert the other end of the Ethernet cable into the appropriate device such as a network switch on your network Cisco SPA 303 and SPA 500 Series Connections 1 Desk stand slots Use these slots to connect the desk stand See Installing a Desk Stand Optional page 22 2 PC Use this port to connect a PC to the p...

Страница 22: ...d Installing a Desk Stand Optional A desk stand is provided with each Cisco IP phone The stand can be easily attached or removed NOTE Do not attach the desk stand if you want to mount the phone to the wall See Mounting a Phone to a Wall Optional page 23 If you plan to attach a Cisco SPA 500S attendant console attach it before attaching the desk stand See Connecting Attendant Consoles page 33 STEP ...

Страница 23: ...mmunications UC 320W Administration Guide 23 1 Mounting a Phone to a Wall Optional To mount a phone to a wall you must purchase the MB100 wall mount bracket kit STEP 1 To attach the Mounting Bracket MB align the two cleats on the MB with the holes in the phone s base ...

Страница 24: ... Phone Unified Communications UC 320W Administration Guide 24 1 STEP 2 Orient the MB such that the phone s Ethernet and handset ports are accessible after installation STEP 3 Push the MB onto the phone s base Slide the MB upwards to lock it in place ...

Страница 25: ...Installing the UC 320W and Phones Installing the Phone Unified Communications UC 320W Administration Guide 25 1 STEP 4 Optional If a Wi Fi or PoE dongle is installed place in the tray ...

Страница 26: ...Installing the UC 320W and Phones Installing the Phone Unified Communications UC 320W Administration Guide 26 1 STEP 5 Plug in the Ethernet and power cables ...

Страница 27: ...Installing the UC 320W and Phones Installing the Phone Unified Communications UC 320W Administration Guide 27 1 STEP 6 Hang onto screws mounted in the wall ...

Страница 28: ... Reversing the Handset Retention Tab If you mount the phone to a vertical surface you must reverse the handset retention tab on the phone body so that the handset does not fall off the phone when it is placed on the cradle Cisco SPA 300 Series Models STEP 1 Insert a coin or object of similar width into the slot ...

Страница 29: ...d Phones Installing the Phone Unified Communications UC 320W Administration Guide 29 1 STEP 2 Rotate the tab180 degrees as illustrated below The tab now catches the slot in the handset when the handset is placed onto the cradle ...

Страница 30: ...UC 320W and Phones Installing the Phone Unified Communications UC 320W Administration Guide 30 1 Cisco SPA 500 Series Models STEP 1 Push the latch in STEP 2 Slide the retention tab up until it detaches from the phone ...

Страница 31: ...e the tab 180 and re insert into the phone base The tab now catches the slot in the handset when the handset is placed onto the cradle Connecting the Power If you are using an external power source insert one end of the power cord into an outlet and insert the other end of the power cord into the power port on the phone body ...

Страница 32: ... wireless voice network in the UC 320W configuration utility Cisco SPA 525 models can be used wirelessly The wireless profile will be added to the phone during the initial configuration IMPORTANT For initial configuration of the phone use an Ethernet cable After entering the settings including the wireless network settings apply the configuration in the UC 320W configuration utility Wait for all d...

Страница 33: ... right arrow navigation button to open the Wi Fi Configuration menu c Select Wi Fi Protected Setup The Select the WPS Mode window appears d Select Push Button Configuration The Push Button Configuration instructions appear e On the front panel of the UC 520W press the Wi Fi Protected Setup WPS button f On the phone press Select The phone displays a message Connecting to AP The phone may reboot bef...

Страница 34: ... pegs into the peg holes STEP 3 Using the attachment arm screws secure the attachment arm to the phone and Cisco SPA 500S STEP 4 Locate the AUX IN port on the back of Cisco SPA 500S Connect one end of the auxiliary cable to this port STEP 5 Locate the AUX port on the back of the IP phone Connect the other end of the auxiliary cable to this port Cisco SPA 500S is powered by the auxiliary cable with...

Страница 35: ...Installing the UC 320W and Phones Connecting Attendant Consoles Unified Communications UC 320W Administration Guide 35 1 STEP 6 Route the auxiliary cable inside the cable slot of Cisco SPA 500S ...

Страница 36: ...rt the attachment arm pegs into the peg holes b Using the attachment arm screws secure the attachment arm to the two attendant consoles c Locate the AUX OUT port on the back of the first Cisco SPA 500S Connect one end of the auxiliary cable to this port d Locate the AUX IN port on the back of the second Cisco SPA 500S Connect the other end of the auxiliary cable to this port Do not plug a telephon...

Страница 37: ...s are not available on Cisco SPA 300 Series phones A PC cannot be connected to Cisco SPA 525 models that are connected to the wireless network STEP 1 To provide network access to a PC connect one end of an additional Ethernet cable not provided to the PC port on the back of the phone body See the illustrations in the Installing the Phone page 20 STEP 2 Connect the other end of the Ethernet cable t...

Страница 38: ...ticular headset for more information Additional information can be found at the manufacturer s websites www plantronics com www jabra com Task Instructions Connecting a wired headset Connect the 2 5mm connector from the headset into the headset port on the right side of the IP phone Connecting a Wireless non BlueTooth headset Connect the headset s telephone cord into the telephone port on the back...

Страница 39: ...n use a Bluetooth headset or operate with your Bluetooth enabled mobile phone At any time a connection can be made to either the Bluetooth headset or the Bluetooth enabled mobile phone If multiple Bluetooth devices are in range the device with a higher priority is activated first based on the order of devices in the Bluetooth Configuration Bluetooth Profiles list 5 Scroll to Bluetooth Profiles and...

Страница 40: ...connected to the network it receives a basic configuration On all models except Cisco SPA 501G the time date extension number and softkeys appear on the display screen On Cisco SPA 501G which has no display screen you should hear a dial tone when picking up the handset or pressing the speakerphone button If the phone does not start confirm your installation and connections If these are correct try...

Страница 41: ...a New Configuration page 44 Backing Up the Configuration or Saving a Session page 45 Restoring or Reloading a Session page 46 Launching the Configuration Utility Before you begin you may want to gather the following information Account information from your Internet Service Provider Product Authorization Key PAK IDs for additional licenses if applicable Phone numbers and account information for te...

Страница 42: ... you begin using the configuration utility you may find it helpful to know about the following features NOTE On most pages if you are not ready to enter the settings you can click the Next button to skip that step However be aware that other features may be unavailable or functions will not perform as expected until you complete the setup If you close the configuration utility without applying you...

Страница 43: ...pane the following icons indicate the status of each task Solid check mark Custom settings were defined Red X There are validation errors on this page You cannot apply the configuration until all errors are fixed System Map On most pages you can click this link to view an illustration of the devices and services in your Unified Communications System Features of the Help System The Help system is a...

Страница 44: ...ply the configuration to establish Internet connectivity This task is required If you are not ready to enter the settings on a particular page you can click Next to continue without entering new settings You can return to those tasks in later sessions as needed During the initial configuration your settings are automatically saved when you advance from each Summary page If needed you can retrieve ...

Страница 45: ...UC 320W Enter a Description and then click Backup Save Session You can restore this session by using the Restore Load Session link Save Session to File Choose this option to save the current unapplied configuration as a file on your PC Click Backup Save Session When the Selection location for download window appears choose a location for this file on your PC You can restore this session by using t...

Страница 46: ... that was saved to the UC 320W by using the Backup Save Session link You also can restore a file that was saved by the Autosave feature which is active during an initial configuration see Starting a New Configuration page 44 These files are identified as Autosave files After you click the radio button you can choose a saved session from the drop down list Then click Restore Load The saved settings...

Страница 47: ...ent login credentials are not overwritten when you load a configuration Restore from Site Backup File Choose this option to restore and apply a full system configuration file including voicemail prompts and other customized system files Click the radio button and then click Choose File to select the backup file from your PC Then click Restore Load The saved configuration is applied to your system ...

Страница 48: ...o enable remote management and remote upgrade if needed NOTE Username and password changes take effect only when you apply the configuration Unapplied username and password changes are not saved when you save a session TIP Opening this page From the navigation pane choose System Readiness System Access Admin Username Enter a user name for the system administrator to use to log in to the configurat...

Страница 49: ...ge for the phone display Auto Attendant and Voicemail and to select the regional dial plan settings and call processing tones For each region a default set of files is provided You can customize each set of files for example you may choose the United States 7 digit dial plan while choosing Mexican Spanish for the phone AA and Voicemail language To enable the drop down list and view the options sel...

Страница 50: ...se System Readiness WAN The UC 320W is preconfigured to obtain a public IP address dynamically from your Internet Service Provider ISP by using Dynamic Host Configuration Protocol DHCP Depending on the requirements of your ISP you may need to change the WAN connection settings Refer to the account information provided by your ISP NOTE If you do not have the information to configure your WAN connec...

Страница 51: ...on if your ISP provides you with a static IP address Enter your static IP Address the Subnet Mask the IP address of the Default Gateway and the IP address for the Primary DNS server Optionally you can enter the IP address for a Secondary DNS server and a Domain Name if provided by your ISP PPPoE DSL PPPoE is often used with DSL services Select this option if your ISP uses PPPoE and the router obta...

Страница 52: ...One disadvantage of using a dynamic IP address is that if your IP address changes your Unified Communications System and all connected devices will reboot Telephone service will be interrupted PPTP Static Select this option if your ISP uses PPTP Point to Point Tunneling Protocol and gave you a static IP address Enter the Username and Password for your Internet account Enter your static IP Address ...

Страница 53: ...dvantage of using a dynamic IP address is that if your IP address changes your Unified Communications System and all connected devices will reboot Telephone service will be interrupted L2TP Static Select this option if your ISP uses L2TP Layer 2 Tunneling Protocol and gave you a static IP address Enter the Username and Password for your Internet account Enter your static IP Address the Subnet Mask...

Страница 54: ...ime Zone Choose the time zone for the business location Use Daylight Savings Check this box if you want the system automatically to adjust the clock for daylight savings time System Readiness Summary Use the System Readiness Summary page to view a summary of the settings from each page of this module When creating a new configuration you must apply your settings on this page before you advance to ...

Страница 55: ...automatically get the time settings from the specified NTP server To continue after a failed WAN test If you have the WAN connection information from your ISP return to the WAN page and enter the correct settings If you are missing any required information contact your ISP If the WAN test fails and you do not have an active Internet connection at this time you can click Skip Apply and Test Step to...

Страница 56: ...Gateways Use the SPA 8800 Gateways page to review the automatically discovered SPA 8800 IP Telephony Gateways You also can manually add gateways that you intend to install later NOTE To configure Mediatrix BRI Gateways see Configuring SIP BRI Trunks for Voice over IP Services page 68 TIP Opening this page From the navigation pane choose Updates SPA 8800 Gateways Displayed information Each device i...

Страница 57: ... Gateway Click the Delete X button for the device When the confirmation message appears click OK to delete the device or click Cancel to keep the device Managing IP Phones Use the IP Phones page to review the automatically discovered phones and SPA 500S expansion modules also known as attendant consoles or side cars You also can manually add phones and side cars that you intend to install later TI...

Страница 58: ... Update Firmware page to review the current firmware for your system and to upgrade the firmware as needed TIP Opening this page From the navigation pane choose Updates Update Firmware The current firmware version is displayed If you have downloaded a newer version from Cisco com you can click Upgrade from your PC to install your new firmware After you select the firmware file the upgrade process ...

Страница 59: ...ID and will automatically download and install the license to the UC 320W Product Authorization Key PAK ID Enter the Product Authorization Key certificate number which is required to register the product license Cisco com User Name Enter a valid Cisco com username for access to a restricted area of the website If you are a VAR or partner you can use your own Cisco com credentials for this procedur...

Страница 60: ...nses from your PC If you already registered a PAK ID and received a license file through email click Install licenses from your PC Then click Browse for licenses Find the lic file on your PC and double click to select it Browse for additional licenses if needed Click Apply Now to continue If you add a file to the list in error you can click the Delete X button to remove it ...

Страница 61: ...e use of VLANs improves network performance and helps to maintain Quality of Service QoS for IP telephone calls The default address scheme for the Data and Voice VLANs should be sufficient in most cases but you can change these settings if your existing network requires a different address scheme To view the Voice VLAN or Data VLAN settings click the button Then enter the settings as described bel...

Страница 62: ... mask for the VLAN Default Gateway Enter the default gateway address for the VLAN Starting IP Address Enter the first IP address in the range of IP addresses that the UC 320W can assign to the connected devices in this VLAN Ending IP Address Enter the final IP address in the range of IP addresses that the UC 320W can assign to the connected data devices in this VLAN A Note About Static IP Addresse...

Страница 63: ... SSID Broadcast is enabled by default Security Strength From the drop down list choose the type of security required for access to the wireless network Cisco recommends choosing the highest level of security that is compatible with your wireless devices The following options are available Higher Security WPA2 Cisco recommends this option WPA2 provides better security than WEP because it uses dynam...

Страница 64: ... port number used by the server or Internet application Port numbers can range from 1 to 65535 Check with the Internet application documentation for more information Internal Port Enter the internal port number used by the server or Internet application Port numbers can range from 1 to 65535 Check with the Internet application documentation for more information Protocol Choose the protocol for thi...

Страница 65: ... click the hyperlink for the page TIP Opening this page This page appears only when you are creating a new configuration From the navigation pane choose LAN Settings Summary When you are working on a new configuration the system automatically saves your settings after you click Next To load a saved session click the Restore Load Session link near the top of the page Then choose Resume incomplete s...

Страница 66: ...ne Service Use the Lines FXO Trunks page to enable the FXO ports for your telephone lines traditional analog telephone service This page includes the FXO ports on your Unified Communications system and any SPA 8800 IP Telephony Gateways that are connected NOTE The Unified Communications System supports up to 12 simultaneous calls on all trunks including FXO and SIP BRI trunks TIP Opening this page...

Страница 67: ...unk For best display on the phones enter a short description such as a phone number without dashes Configuring Phone FXS Ports for Analog Devices Use the FXS page to enable the Phone FXS port for an analog phone or fax machine You also can configure additional FXS ports on any SPA 8800 IP Telephony Gateways that are connected TIP Opening this page From the navigation pane choose Trunks FXS To enab...

Страница 68: ...ing FXO and SIP BRI you can configure different dialing prefixes for outbound call routing See Configuring Extension Length and Internal Dialing page 74 TIP Opening this page From the navigation pane choose Trunks SIP BRI Overview of Steps From the Provider drop down list choose Mediatrix BRI Gateway or Generic SIP Provider Enter the settings and add the phone numbers as described below To deactiv...

Страница 69: ...e the settings click the button again Available fields vary by provider Description Enter a short description of this service for your reference Proxy Enter the IP address or domain name of your VoIP provider s proxy server Outbound Proxy If required by your VoIP provider enter the IP address or domain name of the outbound proxy server Call Capacity Enter the number of simultaneous calls that are ...

Страница 70: ...ity Enter the number of simultaneous calls that are supported on this trunk Prefix dialed numbers with code Check the box if this feature is required by the SIP provider When this feature is enabled the system automatically inserts the appropriate dialing prefix to an external number such as 1 in the US or 44 in the UK based on the specified Regional Settings Local SIP Port Displays the local port...

Страница 71: ...ge 77 System Automation Use the System Automation page to choose the modes of operation for Auto Attendant inbound call routing and outbound calling Auto Attendant When enabled an Auto Attendant plays recorded messages to respond to incoming calls Choose one of the following options No Auto Attendant Your system will have no Auto Attendant Auto Attendant with Single Menu Your system will have one ...

Страница 72: ...you can enable an automated schedule on the Schedule page Even with an automated schedule you have the option to press the Force Night button at any time to switch immediately to night mode Outbound Calling Choose an outbound calling option Allow Outbound Calling from Internal Extensions A outbound call can be placed from any extension A user must press a steering digit and then can dial an extern...

Страница 73: ...ight button on a phone then night behavior is in effect until a user presses the Force Night button If you choose this option also set the hours of operation Optionally you can select holidays Hours of Operation Select the hours when your business is open The selected hours are green day behavior will be in effect The unselected hours are gray night behavior will be in effect To select a continuou...

Страница 74: ...ndar The date is highlighted with a blue background and a new row appears in the list of holidays Configuring Extension Length and Internal Dialing Use the Internal Dialing page to configure the internal extension format the system extensions and the functions of dialed digits For example specify which digits are used in extension numbers which digits are pressed for an outside line and so on TIP ...

Страница 75: ...pts for the Auto Attendant For information about recording prompts see AA Prompts page 99 External Page If an external speaker system is connected to the Line Out port enter an extension number that users can dial to initiate an announcement through the speaker To configure other settings for external paging see Call Paging page 91 Music Enter an extension number that users can dial to hear the mu...

Страница 76: ...you check the boxes is the order in which the trunks are used For example if you select an FXO line first and a SIP provider second the SIP provider is used only when the FXO line is busy To change the order uncheck all of the boxes and then check them in the desired order NOTE The FXO group includes unassigned FXO lines meaning those lines that are not reserved for a Shared Line As you plan your ...

Страница 77: ...er or enter an extension number that users can dial from an IP phone to listen to the music Extension numbers must be unique and must comply with the rules entered on the Dialing Dial Plan page For more information see Configuring Internal Dialing page 5 An error message appears if you enter an invalid or duplicate extension number System Feature Summary Use the System Feature Summary page to view...

Страница 78: ...comma separated values file NOTE To simplify the display only the First Name and Last Name fields appear when you first view this page After you type the name additional features appear Enter the remaining information as described in this Help topic Either complete the entry or delete it an incomplete entry produces an error indicated by a red X in the navigation tree You must create at least one ...

Страница 79: ...ation see Configuring Internal Dialing page 5 An error message appears if you enter an invalid or duplicate extension number VM Check the box to create a voicemail box for this user or leave the box unchecked if the user does not need voicemail The voicemail box number is the same as the extension number The default password is 12345 NOTE The system allows up to 24 mail boxes for users and a total...

Страница 80: ...l or enter false to disable voicemail After you save the CSV file import it as described below To import a user list from a file Click Import User File Select the CSV file from your PC After you import the file the data appears on the page If you attempt to import more users than you have licenses a warning appears The system will import only the allowed number of users for the installed licenses ...

Страница 81: ... Phones page to assign phones to users TIP Opening this page From the navigation pane choose Users Phones Phones NOTE Users are entered on the Users Phones Users page A user record is required even for an unstaffed phone such as an FXS phone or fax machine or an IP phone in a Lobby For more information see Managing Users page 78 To assign a phone to a user There are two methods Choose from the dro...

Страница 82: ...drag the phone to the phone slot for the other user When the slot is highlighted in green release the mouse button To swap Assigned Phones between two users Drag and drop one Assigned Phone over the other Assigned Phone Position your mouse pointer on one of the Assigned Phones that you want to swap Hold down the mouse button and drag the phone on top of the other Assigned Phone When the other phon...

Страница 83: ...es page to reserve a telephone line for use by one user or a group of users NOTE To simplify the display only the Label field appears when you first view this page After you type a label additional features appear Enter the remaining information as described in this Help topic Either complete the entry or delete it an incomplete entry produces an error indicated by a red X in the navigation tree A...

Страница 84: ...nd then click the Shared Line Settings button to open this section To close this section click the button again Shared Voicemail Box Check this box to create a voicemail box for this shared line The mailbox number is displayed Use the 7 number to leave a message To retrieve messages for this shared line dial the Voicemail Pilot extension number and then enter the mailbox number without the 7 prefi...

Страница 85: ... To add a member check the box next to the user s name Selected users appear with a green background To select all users click Select All To de select all users click Clear All To remove a user from the group uncheck the box next to the user s name Unselected users appear with a white background NOTE This list includes all users except users of FXS phones and SPA 301 phones If a user does not have...

Страница 86: ...one display to identify the shared extension button Shared Extension Settings Click the Shared Extension Settings button to open this section To close this section click the button again Extension Enter an extension number for the shared extension Extension numbers must be unique and must comply with the rules entered on the Dialing Dial Plan page For more information see Configuring Internal Dial...

Страница 87: ...t an outside line and enter the phone number To create another shared extension click the Create Shared Extension button Select Members Click the Select Members button to open this section To close this section click the button again To add a member check the box next to the user s name Selected users appear with a green background To remove a user from the group uncheck the box next to the user s...

Страница 88: ... the down arrow button and then choose an entry in the list You also can browse through the list by using the Previous Set and Next Set buttons near the lower right corner of the page NOTE The selection list includes all users except users of FXS phones and SPA 301 phones To configure users see Managing Users page 78 To assign phones to users see Assigning Phones to Users page 81 Personal Extensio...

Страница 89: ...es consider creating a Shared Extension that includes only this user as a member If you choose this option also enter an extension number in the box Extension numbers must be unique and must comply with the rules entered on the Dialing Dial Plan page For more information see Configuring Internal Dialing page 5 An error message appears if you enter an invalid or duplicate extension number Auto Dial...

Страница 90: ...e user from the drop down list Not available for shared lines hunt groups system extensions or FXS phones Pickup Individual Picks up a call that is ringing on the specified user s phone This feature is helpful for co workers who frequently answer one another s calls during breaks and busy calling periods After you choose this option choose the user from the drop down list After you choose this opt...

Страница 91: ...Managing Shared Lines Shared Extensions and Phone Buttons Buttons Summary Unified Communications UC 320W Administration Guide 91 9 ...

Страница 92: ...y page 105 Call Paging Configuring Call Paging Use the Call Paging page to configure the settings for an external speaker system if connected and to set up user groups that can be paged simultaneously through their phone speakers NOTE To simplify the display only the Label field appears when you first view this page After you type the label additional features appear Enter the remaining informatio...

Страница 93: ...nformation see Configuring Internal Dialing page 5 An error message appears if you enter an invalid or duplicate extension number Volume Drag the slider button up to increase the volume or drag the slider button down to decrease the volume Paging Groups Overview This feature is used to make an intercom announcement through the speakers of all of the member phones First enter a name for the paging ...

Страница 94: ... assign membership Setting Up Hunt Groups Use the Hunt Groups page to create user groups that can be selected as call destinations for inbound call routing call forwarding AA menus and phone button features such as speed dial For example you can create a hunt group for your sales team or your service department You can configure the group so that the phones ring the phones either simultaneously or...

Страница 95: ... plan Extension numbers must be unique and must comply with the rules entered on the Dialing Dial Plan page For more information see Configuring Internal Dialing page 5 An error message appears if you enter an invalid or duplicate extension number Enter the other settings as described below To create additional groups use the Create Hunt Group button Order The Order determines how a call is routed...

Страница 96: ... External number Ring Duration and Number of Attempts The Ring Duration is the number of seconds that a call will ring on one phone before it is routed to another phone The Number of Attempts is the number of phones to try before the call is considered unanswered For Simultaneous order all phones ring for the specified ring duration if the call is unanswered it is forwarded Number of Attempts is 1...

Страница 97: ...then 102 select your members by checking the box for 103 first 101 second and 102 third Click the Select Members button to open this section To close this section click the button again To add a member check the box next to the user s name Selected users appear with a green background To remove a user from the group uncheck the box next to the user s name Unselected users appear with a white backg...

Страница 98: ...ngs Specify the following settings for the main AA menu and for any submenus that you create see the Buttons section below Initial Menu Prompt Choose the prompt that is played when a caller first enters the AA menu To edit the description for a selected prompt click the pencil icon type the new description and then click Done To add a new prompt click the plus button and type a description For inf...

Страница 99: ...ll When the caller presses this button the AA routes the call to the specified internal or external number Internal Click this button to route the call to an internal number Then choose the internal extension External Click this button to route the call to an external number Choose a digit to get an outside line and enter the phone number End Call When the caller presses the button the call is dis...

Страница 100: ... total of 20 You also can combine multiple prompts into a single prompt sequence for use in your AA menus AA default prompts The system includes four default prompts in the language that is selected on the Regional Settings page Prompt 1 If you know your party s extension you may enter it now Prompt 2 Your call has been forwarded Prompt 3 Not a valid extension Please try again Prompt 4 Good bye IM...

Страница 101: ...ribed above The device can store up to 20 prompts Create Prompt Sequence Click this button to combine multiple prompts into a new prompt sequence that can be selected more easily in an AA menu In the New Prompt Sequence box type a name for the sequence Next click Add prompt to sequence and then use the drop down list to choose the first prompt for this sequence Repeat as needed to add each prompt ...

Страница 102: ...rwarding page to configure call forwarding for the users NOTE After you apply a configuration the Do Not Override alert appears for all users that you set up previously This alert serves as a reminder not to override the current settings including modifications that the user entered on the phone If you need to change a user s call forward settings you can do so Any personal call forward settings w...

Страница 103: ... ports that are configured as shared lines The inbound calls for shared lines are routed to the group members phones TIP Opening this page From the navigation pane choose Call Routing Inbound Calls Updating the default routing group To change the name of the group simply type your text in the Routing Group Labelfield To move phone numbers to other groups see Moving a number to a new routing group ...

Страница 104: ...hen choose the internal extension External Click this button to route the call to an external number Choose a digit to get an outside line and enter the phone number Moving a number to an existing routing group Click Move for the phone number that you want to move Click the name of the routing group Deleting a routing group To delete a custom group click the Delete X button on the right side of th...

Страница 105: ... shared extensions paging groups and hunt groups External Directory External numbers that have been added to the directory You can add up to 100 entries When you first view this page it displays one blank entry To simplify the display only the Name field appears Type the name as it will appear in the Directory on the phones Then enter the phone number including the digit that is required to get an...

Страница 106: ...gs on a page click the hyperlink for the page TIP Opening this page This page appears only when you are creating a new configuration From the navigation pane choose Call Routing Summary During the initial configuration the system automatically saves your settings after you click Next To load a saved session click the Restore Load Session link near the top of the page Then choose Resume incomplete ...

Страница 107: ...se Apply Changes Site Summary Position your mouse pointer over a tab to view the full label Click the tab to view a summary of the settings from the specified module On each page the settings appear in black type Blue type indicates a link that you can click to return to a particular configuration page Remember that the settings are not applied to the devices until you apply all changes on the App...

Страница 108: ...Configuration To apply the new settings Click Apply All Changes When the confirmation message appears click OK to continue Wait for the device and all connected devices to reboot Be aware that all calls will be dropped during the reboot process NOTE If any error messages appear at the bottom of the screen refer to the navigation tree to find the pages that are marked with the red X error icon Fix ...

Страница 109: ...ee the full tab label position your mouse pointer over the tab Refer to these topics General PBX Status page108 Phones Status page109 Voicemail Box Status page110 Trunk Status page110 Network Status page111 Status Log page112 General PBX Status The information on this page is automatically refreshed at 5 second intervals General Information and Buttons Current System Time The current date and time...

Страница 110: ...gh the Force Night button on a phone Displays Off when the system is in day mode Restart System Click this button to reboot the Unified Communications System All connected devices will restart and phone service will be interrupted until the process is finished Voicemail System Total Size The total space currently used for all messages in the voicemail system Allocated The total space that is alloc...

Страница 111: ...rieved by the user Used The amount of voicemail storage space that is currently used by all of the messages for this user Last Message The date and time when the most recent message was stored Reset Click this button to reset the voicemail box password to the default password 12345 When the confirmation message appears click Reset to continue or click Cancel Trunk Status The information on this pa...

Страница 112: ...rough this interface WAN RX Packets The number of packets received through this interface WAN MAC Address The MAC address of this interface Wireless Wireless TX Packets The number of packets that have been transmitted through your wireless network Wireless RX Packets The number of packets that have been received through your wireless network LAN LAN1 LAN4 TX Packets The number of packets that have...

Страница 113: ...ID IP address and port the assigned extension number the MAC address the station name the display name the model number and the firmware version trunks This section displays information about each trunk including the SIP ID and IP address number of calls and call capacity page groups This section displays information about the five page groups including the name the extension number and the state ...

Страница 114: ...that at least one FXO line or SIP BRI trunk is not reserved for a shared line In other words you need to have one unreserved line for general use STEP 1 Click Buttons Shared FXO Lines in the navigation tree STEP 2 Enter a label such as Executive Line This label will appear on the phone button for this line STEP 3 Click Shared FXO Line Settings to open this section of the page STEP 4 From the Lines...

Страница 115: ...bers are in the Default Route until you create new routing groups Any numbers assigned to shared lines are not shown on this page STEP 2 Leave your main number 972 555 0100 in the default routing group Keep the default call destination Auto Attendant STEP 3 To create a new routing group for your sales line 972 555 0300 click Move Then click New Route Enter the following settings Label Type a descr...

Страница 116: ... appear on the phone display to identify the line button Shared Line Settings Click the button to open this section Drag the trunk such as FXO1 972 555 0100 from the Lines FXO Available to be Shared list and drop it into the Shared FXO Lines list Select Members Click the button to open this section Check the box for each user that will have a phone button for this shared line Selected users appear...

Страница 117: ...n to place a call to the doctor s extension How do I assign trunks for outbound calling I want users to press 8 for our Voice over IP service and 9 for our local telephone service On the Internal Dialing page you can assign trunks to each digit that is used to get an outside line This feature applies if you have more than one type of trunk such as FXO and SIP BRI NOTE Before you begin It is assume...

Страница 118: ... Configuring the Auto Attendant for voicemail retrieval In your AA menu configure a button that transfers calls to the Voicemail Pilot Record a prompt that announces this option to employees Reserving a phone line for voicemail retrieval If you have sufficient telephone numbers you can devote one phone number for employees to use for voicemail retrieval On the Call Routing Inbound Calls page click...

Страница 119: ... up To reset a Cisco SPA 525G and SPA 525G2 IP phone STEP 1 Press the Setup key on the phone keypad STEP 2 Scroll down to Device Administration and press Select STEP 3 Scroll down to Factory Reset and press Select STEP 4 When the confirmation message appears select OK To reset other Cisco SPA 300 Series and Cisco SPA 500 Series IP phones STEP 1 Press the Setup key on the phone keypad STEP 2 Scroll...

Страница 120: ... A STEP 3 Press the asterisk key four times STEP 4 After the greeting enter the following option 73738 R E S E T STEP 5 Press the pound key to submit STEP 6 When prompted press 1 to confirm STEP 7 Wait for the Option Successful confirmation message and then hang up ...

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