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Installation Guide
26 October 2007
Configuring Firewall Port Exceptions
Before you install WFM, if Microsoft Windows Firewall is enabled on the WFM server,
you must manually add several ports to the firewall exception list. These ports are
listed in
Table 10 .
NOTE: For a complete list of ports used in a WFM environment, see
Port Usage (page 13) .
To add a port to the Microsoft Window s Firewall exceptions list:
1. On the WFM server, choose Start > Settings > Control Panel >
Windows Firewall.
2. On the Exceptions tab, click Add Port. The Add a Port window appears
( Figure 1 ).
Figure 1. Add a Port
3. Enter a name that describes the port, then enter the port number. Select the
appropriate connection type, then click OK.
4. When you are finished adding ports, click OK to close Microsoft Windows
Firewall.
Table 10. Microsoft Windows Firewall Port Exceptions
Server application protocol Listening Port Client application protocol
Workforce Management
RTE Service
TCP 42027 (configurable) Unified CCX instance
of SQL Server
Apache Tomcat TCP 8087
TCP 8017
TCP 8007
HTTP
AJP 1.3
Shutdown port