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Welcome

The Cisco® Explorer® 9800 Hybrid Video Gateway Series receive and deliver digital 
signals, and deliver high-defi nition programming in exceptional picture and audio 
quality. Use the simple user interface to access favorite channels and parental 
control services. Contact your service provider for information about these and other 
available services. Use the instructions in this guide to install the gateway and to 
access your program services.

The consumer support website provides news and information about this product. 
For more information, please refer to: 

http://www.cisco.com/web/consumer/

support/index.html

Safety First

Before using this gateway read the IMPORTANT SAFETY INSTRUCTIONS included 
with your gateway.

Avoid Screen Burn-In

Images such as letterbox bars or side bars, bright closed-captioning backgrounds, 
station logos, or any other stationary images may cause the TV screen to age unevenly 
and cause damage to your TV. Refer to the user guide that came with your TV for more 
information about screen burn-in.

Automatic Software Updates

A message appears on the TV screen when the gateway and the M-Card™ module 
are receiving software updates. In addition, download information also appears on the 
front panel of the gateway during these updates. Wait for the current time to display on 
the front panel before continuing. When the time appears, the update is complete.

Performance Tips

If the gateway does not perform as expected, the following tips may help.

No picture

•  Verify that the power to your TV is turned on.

•  If the gateway is plugged into a wall switch, verify the switch is in the ON position.  

(Avoid plugging into an outlet that is controlled by a wall switch.)

•  Verify that all cables are properly connected.

•  The current channel may not be available in your service package. Try selecting 

another channel to see if a picture appears.

No color

•  Verify the current TV program is broadcast in color.

•  Adjust the TV color controls.

No sound

•  If your setup includes a VCR or stereo, verify that you have properly connected 

them to the gateway.

•  Verify the volume is turned up.

•  Verify the mute function is not on.

Record Product Serial Number

If the gateway requires troubleshooting in the future, your service provider may ask 
for the set-top serial numbers. The gateway serial number label is on the back panel; 
the serial number begins with “STB SN” and is located in the upper left corner of the 
bar code.

Use this space to record the set-top serial number: 

_______________________________________

Connecting the Gateway to a TV

1.  Unplug all electronic devices before connecting the gateway.

2.  Connect the gateway and TV. Use the connection diagrams to help you. 

3.  Connect the gateway to the coaxial cable coming in from the wall.

4.  Plug the TV into an AC power source.

5.  Plug the gateway’s power cord into an AC power source.

6.  For the TV to receive the signal, press the appropriate button on the remote 

control to select the audio/video inputs to which you have connected the gateway.

7. Press the 

POWER

 key on the remote control.

Connecting to an HDTV with an HDMI Connector

Required cables:

•  1 HDMI cable (included)

Front Panel

MENU

EXIT

LIST

INFO

VOL-

VOL+

OK

CH-

CH+

9865HDC

T15191

1

2

1

  

Power

  

Turns the gateway on and off 

2

  

Display

  

Displays the selected channel number and time of day. The display   

 

 

shows the following:

  

• 

Power 

(

)  •  MoCA™ Link (   )  •  480i / 480P 

  

• 

Message 

 )   •  720i / 720P   •  Record ( 

 ) 

 

 

 

•  Auto 

•  1080i / 1080P 

•  Sleep mode

Note

: This illustration may vary from the actual product.

Back Panel

USB 2.0

USB 2.0

ETHERNET

CABLE IN

OUTPUT

CUIDADO: 

RIESGO DE DESCARGA ELÉCTRICA

NO ABRIR

CAUTION

RISK OF ELECTRIC SHOCK

DO NOT OPEN

LISTED 14H1
VIDEO PRODUCT

CATV CONVERTER

MADE IN MEXICO

Visit www.cisco.com and search
for this model for product information

VIDEO

Y

L

Pb

R

Pr

OPTICAL

AUDIO OUT

IR

eSATA

+12V DC

     3A

S T B   R F   M A C :     0 1 C E A 0 5 D 6 7 9

S T B   S N :         S A B Q T M N W W

CM VAC: 0011BD73E17D9

VM S/N: VMCPRPSLV

THIS DEVICE IS INTENDED TO BE ATTACHED TO A RECEIVER THAT 
IS NOT USED TO RECEIVE OVER-THE-AIR BROADCAST SIGNALS. 
CONNECTION OF THIS DEVICE IN ANY OTHER FASHION MAY 
CAUSE HARMFUL INTERFERENCE TO RADIO COMMUNICATIONS 
AND IS IN VIOLATION OF THE FCC RULES, PART 15.

T15192

2

3

12

11

9

1

4

10

8

7

5

6

 1 Ethernet 

 

Connects to external Ethernet equipment approved by your    

  

 

service 

provider

  2  USB 2.0 

 

Connects to external USB equipment approved by your service  

     

provider, software controlled

  3  Cable In 

 

Connects to a coaxial cable that delivers the signal from your  

  

 

service 

provider

  4  Video Out 

 

Connects to the composite input on your TV

  5  Audio Out

  

Connects to RCA cables that send analog audio signals (left and  

     

right) to the stereo inputs on a TV

 6  HDTV (YPbPr) 

 Connects to the component input (YPbPr) on the HDTV

 

7  IR Remote

  

Available to be connected to an approved remote IR receiver   

   

Input  

(purchased separately)

  8  Optical Audio  

Connects to an optical cable that sends a digital audio signal   

   

Out

 

to a surround-sound receiver or other digital audio device input

 9  HDMI 

 

Connects an HDMI™ cable to the HDMI input of an HDTV. HDMI

      

supports both digital audio and video. May be used to connect to a

     

DVI interface using an HDMI-to-DVI adapter for video and 

     

separate audio connections. Any of the following audio  

 

     

connections may be used: Audio Out (4) or Optical Audio Out (6)

 10  eSATA 

 

Connects to an external Serial ATA (eSATA) hard disk drive for  

     

expanded drive space. A connected eSATA drive is not an archival  

     

device. Ask your service provider for a list of approved hard drive  

     

models for use with the DVR

 11  Multi-Stream 

Slot for Multi-Stream CableCARD™ module (M-Card), which   

   

CableCARD  

decrypts subscription digital channels. This gateway will not    

     

operate correctly without an M-Card module, which is installed by  

     

your service provider

12  AC Power 

 

Connects to the power cord to deliver power to the gateway

   

Input

Note

: This illustration may vary from the actual product.

Back of Set-Top

T15193

CABLE IN

OUTPUT

CUIDADO: RIESGO DE DESCARGA ELÉCTRICA

NO ABRIR

CAUTION

RISK OF ELECTRIC SHOCK

DO NOT OPEN

LISTED 14H1
VIDEO PRODUCT

CATV CONVERTER

MADE IN MEXICO

VIDEO

Y

L

Pb

R

Pr

OPTICAL

AUDIO OUT

IR

S T B   R F   M A C :     0 1 C E A 0 5 D 6 7 9

S T B   S N :         S A B Q T M N W W

USB 2.0

USB 2.0

ETHERNET

eSATA

S T B   R F   M A C :     0 1 C E A 0 5 D 6 7 9

S T B   S N :         S A B Q T M N W W

THIS DEVICE IS INTENDED TO BE ATTACHED TO A RECEIVER THAT 
IS NOT USED TO RECEIVE OVER-THE-AIR BROADCAST SIGNALS. 
CONNECTION OF THIS DEVICE IN ANY OTHER FASHION MAY 
CAUSE HARMFUL INTERFERENCE TO RADIO COMMUNICATIONS 
AND IS IN VIOLATION OF THE FCC RULES, PART 15.

Visit www.cisco.com and search
for this model for product information

Back of HDTV

HDMI

AUDIO

CENTER

CHANNEL IN

AUDIO IN

DVI/HDCP

ANT (75   )

IN

OUT

L

R

ANT-1

HD 2

Y

OUT

ANT-2

P

B

P

R

L

R

VIDEO

L/
MONO

R

L/
MONO

R

AUDIO

IN

ON

OFF

S-VIDEO

VIDEO

AUDIO

IN

HD 2

Y

P

B

P

R

L

R

AUDIO

Cable Input

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