6-7
Administrator’s Installation, Upgrade, and Troubleshooting Guide for Cisco MeetingPlace Express Release 1.1
OL-6665-02
Chapter 6 Troubleshooting Cisco MeetingPlace Express
About Common Telephone Errors
Procedure
Step 1
Log in to the Cisco MeetingPlace Express operating system as the
mpxadmin
user.
Step 2
At the password prompt, enter the mpxadmin password.
The Cisco MeetingPlace Express operating system desktop appears.
Step 3
Right-click on the desktop.
Step 4
From the menu, select
New Terminal
. This brings up a terminal session.
Step 5
Shut down the Cisco MeetingPlace Express application by entering the following:
mpx_sys stop
Step 6
Restore the data by entering the following:
sudo $MP_DATABASE/db-maintenance/restore.sh
Step 7
On the desktop, click
RedHat > Network Services
.
Step 8
Click
Log out
.
About Common Telephone Errors
Here are some common errors you may encounter:
•
Tips for Failed Calls, page 6-7
•
Fixing Undetected Key Presses, page 6-8
•
Fixing Failed Incoming Calls, page 6-9
•
Fixing Dropped Calls, page 6-9
•
Fixing Dead Air During Calls, page 6-10
•
Fixing Dropped Packets, page 6-10
Tips for Failed Calls
The following tips should always be used when troubleshooting failed calls:
•
Look for network congestion about the time of the call. This can be found via router and switch
statistics.
•
Ensure that the Cisco MeetingPlace Express system is set to full-duplex with 100 Mbps network
speed.
•
Ensure that the local switch port for the Cisco MeetingPlace Express system has the same
auto-negotiation setting as the Cisco MeetingPlace Express system. You can run the
mii-tool
command from the CLI to see the current link setting.
•
If Cisco MeetingPlace Express and the local switch (or router) are configured correctly, make sure
that the network on the other side of the switch or router is also set to 100 Mbps, full duplex.
