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Catalyst 3750-E and 3560-E Switch Software Configuration Guide
OL-9775-08
Chapter 49 Troubleshooting
Troubleshooting Tables
To enable the fan failures feature, enter the
system env fan-fail-action shut
privileged EXEC command.
If more than one fan in the switch fails, the switch automatically shuts down, and this error message
appears:
Faulty (FRU/PS) fans detected, shutting down system!
After the first fan shuts down, if the switch detects a second fan failure, the switch waits for 20 seconds
before it shuts down.
To restart the switch, it must be power cycled.
Troubleshooting Tables
These tables are a condensed version of troubleshooting documents on Cisco.com.
•
“Troubleshooting CPU Utilization” on page -28
•
“Troubleshooting Power over Ethernet (PoE)” on page -30
•
“Troubleshooting Stackwise (Catalyst 3750-E Switches Only)” on page -33
Troubleshooting CPU Utilization
This section lists some possible symptoms that could be caused by the CPU being too busy and shows
how to verify a CPU utilization problem.
lists the primary types of CPU utilization problems
that you can identify. It gives possible causes and corrective action with links to the
document on Cisco.com.
Possible Symptoms of High CPU Utilization
Note that excessive CPU utilization might result in these symptoms, but the symptoms could also result
from other causes.
•
Spanning tree topology changes
•
EtherChannel links brought down due to loss of communication
•
Failure to respond to management requests (ICMP ping, SNMP timeouts, slow Telnet or SSH
sessions)
•
UDLD flapping
•
IP SLAs failures because of SLAs responses beyond an acceptable threshold
•
DHCP or IEEE 802.1x failures if the switch does not forward or respond to requests
Layer 3 switches:
•
Dropped packets or increased latency for packets routed in software
•
BGP or OSPF routing topology changes
•
HSRP flapping
Verifying the Problem and Cause
To determine if high CPU utilization is a problem, enter the
show processes cpu sorted
privileged
EXEC command. Note the underlined information in the first line of the output example.
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