Standard Care
3-Year HP 24x7 4 hour response, Proactive Care Service
This service gives you combined reactive and proactive support including rapid access to our Advanced
Solution Center to manage and prevent problems and a Technical Support Specialist with a broad level of
technical knowledge that will engage with additional technical expertise as needed from HP's vast global
resources.
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-8855EEE.pdf
HP Installation and Startup Service for HP BladeSystem c-Class Infrastructure for c7000 enclosure
Provides for hardware installation (c-Class ProLiant and Integrity server blades, storage blades, Ethernet
Interconnects and Virtual Connect) and software installation and startup of a BladeSystem c7000
Infrastructure in a single enclosure including deployment of OS (two servers), HP Insight Control and
Server Deployment (formerly RDP).
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA0-5964ENW.pdf
HP Installation and Startup Service for HP BladeSystem c-Class Enhanced Network
HP Provides for the configuration and testing of BladeSystem Ethernet interconnect switches and Virtual
Connect to facilitate proper implementation of network protocols and access to advanced features.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4aa0-5969ENW.pdf
Related Services
HP Proactive Care Personalized Support - Environmental Option
The Personalized Support option provides an assigned Account Support Manager who can bring best
practices from across the industry plus extra technical skills to your IT team. This option is only available
as an add-on to HP Proactive Care Support.
HP Proactive Select Service
Provides a flexible way to purchase HP best-in-class consultancy and technical services. You can buy
Proactive Select Service Credits when you purchase your hardware and then use the credits over the next
12 months.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA2-3842ENN.pdf
Additional HP Care Pack services can be found at:
http://www.hp.com/go/cpc
Insight Online/Insight
Remote Support
HP Insight Remote Support provides 24 X 7 remote monitoring, proactive notifications, and problem
resolution. This comes at no additional cost with your HP solution. Learn more about Insight Remote
Support
http://www.hp.com/go/insightremotesupport
and Insight Online
http://www.hp.com/go/insightonline
NOTE:
Insight Remote Support is a prerequisite for Proactive Care. All blades within a single HP
BladeSystem enclosure must be at the same service level.
HP Services Awards
HP Technology Services continues to be recognized for service and support excellence by customers,
partners, industry organizations and publications around the world. Recent honors and award reflect our
services team's dedications, technical expertise, professionalism and uncompromising commitment to
customer satisfaction.
Additional Services
Information
To learn more on HP BladeSystem services, please contact your HP sales representative or HP Authorized
Channel Partner. Or visit:
www.hp.com/services/bladesystem
QuickSpecs
Cisco Catalyst Blade Switch 3120 for HP
Service and Support
DA - 13023 Worldwide — Version 14 — May 2, 2014
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