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Checking the connection to the Cisco BWX360 WiMAX Outdoor Modem
Cisco BWX360 WiMAX Outdoor Modem / engbt / Product number / Appendix.fm / 7.4.10
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Other faults and problems
You are using a firewall on the PC that prevents access to the
Cisco BWX360
WiMAX Outdoor Modem
Test this, if necessary, by briefly switching off the firewall. If access is possible, config-
ure the firewall. For details, refer to the user guide for your firewall.
You have forgotten the system password
If you have assigned your own system password or changed and forgotten it, you need
to return your Cisco BWX360 WiMAX Outdoor Modem to the factory settings.
Power failure
No data will be lost.
Before contacting customer service or your provider
³
First exclude all the faults listed in this section.
³
Have the documentation supplied by your provider ready.
³
If you can open the configuration program in the Web browser, click on the
Status
tab.
³
Note the number in the
Firmware version
field. This is the number of the currently
installed device software.
³
Open the
Local Network
submenu and note the entry consisting of numbers and
letters in the
MAC address
field. The MAC address is used for the globally unique
identification of your device.
³
Leave the PC switched on and the configuration program open when you phone
customer service or your provider. They might need still more information, which
you will find on the status pages.
Checking the connection to the Cisco BWX360 WiMAX
Outdoor Modem
You can check whether the PC is correctly connected to the
Cisco BWX360 WiMAX
Outdoor Modem. This can be done as follows:
³
Open the command prompt on the PC:
– Click on
Start
>
Run
.
– Enter
cmd
in the input field and click on
OK
.
The
Command prompt
window opens.
³
Check whether the Cisco BWX360 WiMAX Outdoor Modem responds with the ping
command. Enter
ping 192.168.2.1
and press Enter.
Содержание BWX360 WiMAX
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