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Cisco Aironet 600 Series OfficeExtend Access Point User Guide
Chapter 1 Cisco Aironet 600 Series OfficeExtend Access Point User Guide
Troubleshooting
Troubleshooting
Problem
LED Status
Reasons
Possible Solution
Private WLAN clients
can connect to the
Internet; but WLANs
provided by the
controller are unable to
connect or not being
broadcast.
LED cycling through
purple and orange with
client associated; LED
cycling with purple,
orange, and blue with no
client associated.
Access Point is in
CAPWAP Discovery
mode.
Verify that the correct
Wireless LAN
Controller IP address is
entered in the WAN
page of the 600 Series;
verify that CAPWAP
ports are allowed
through the personal
firewalls if any are
present on a router
between the 600 series
and the modem.
WLANs provided by the
controller are not
broadcast or clients are
unable to connect.
Blinking blue
Software Upgrade in
Process.
Wait for 600 series to
finish code download
and perform an
automatic reboot.
No connectivity is
available through 600
Series access point.
Blinking orange
No IP address on the
600 Series access point,
waiting for DHCP
address.
Restart your home
router/gateway or
modem followed by
your 600 Series access
point.
No connectivity is
available through 600
Series access point,
local GUI unavailable,
or other issues.
Orange
Software Failure
Disconnect and
reconnect power to the
600 Series access point.
The access point signal
strength is low.
Not applicable
The access point may
not be in the optimal
position in relation to
your device(s). If the
access point is in close
proximity and above
your device, the signal
may become skewed.
Position the access
point lower than or with
the LED side facing
your devices.
