© 2012 CoreBTS
CUCM Version 8.5 794x796x Apr2012
1 Light
Voicemail message waiting
indicator
2 Phone
Display
Displays features such as the
time, date, your phone
number, caller ID, line/call
status and soft key tabs
3 Soft Keys
Select any of the functions
displayed
4 Transfer
Button
Transfers a call
5 Conference
Button
Creates a multi-party /
conference call
6 Hold Button
Places a call on hold
7 Navigation
Bar
Scroll through menus and
highlighted items
8 Line Buttons
Opens a new line, answers a
ringing call or ends an active
call. Can be set as speed dials
or busy lamp fields.
9 Headset
Button
Toggles the headset on / off
10 Speaker
Button
Toggles the speaker on / off
11 Dial Pad
Dial numbers, enter letters
12 Mute Button
Toggles the mute on / off
13 Volume
Button
Increases/decreases volume
of ringer, handset, headset or
speaker phone
14 Messages
Button
Provides access to the
voicemail system
15 Applications
Button
Provides access to call history;
user preferences; phone
setting
16 Contacts
Button
Provides access to phone
directories
17 Handset
Phone handset
P
P
h
h
o
o
n
n
e
e
I
I
c
c
o
o
n
n
s
s
Call Forward
Call on Hold
Connected Call
Off-Hook
On-Hook
Incoming Call
Line in Use
Incoming Call (flashing amber)
Line is Active (steady green)
Call on Hold (flashing green)
Line in Use (steady red)
H
H
o
o
l
l
d
d
/
/
R
R
e
e
s
s
u
u
m
m
e
e
1. Press the
Hold
button
to place a call on hold. The held call
shows the hold icon and the line button
will flash green.
2. To resume a call from hold press the
Hold
button.
T
T
r
r
a
a
n
n
s
s
f
f
e
e
r
r
1.
During a call, press the
Transfer
button. This puts the call on hold
and gives you dial tone.
2.
Dial the number or office extension to which
you want to transfer the call.
3.
When it rings on the other end, press
Transfer
again. Or, when the party answers,
announce the call and then press
Transfer
.
NOTE
: If the party refuses the call, press the
End Call soft key and then the flashing line
button to return to the original call.
H
H
a
a
n
n
d
d
l
l
i
i
n
n
g
g
M
M
u
u
l
l
t
t
i
i
p
p
l
l
e
e
C
C
a
a
l
l
l
l
s
s
Taking a Second Inbound Call
When you are on one call and second call
rings, you will hear an audible notification, see
the caller ID on the phone screen and see the
line button for the incoming call flash amber.
To accept the call, press the flashing line
button. Your original caller will be put on hold
automatically and that line will flash green.
Placing a Second Outbound Call
To place a call on hold and make an outbound
call:
1.
Press the
Hold
button to place the first
call on hold.
2.
Press the
New Call
soft key and dial the
second number.
C
C
o
o
n
n
f
f
e
e
r
r
e
e
n
n
c
c
e
e
C
C
a
a
l
l
l
l
s
s
1. With a caller on the line,
press the
Conference
button.
2. Dial the
desired number
or
extension
3. After the called party answers, press the
Conference
button again. All parties will be
on the call. Repeat these steps until all
parties are conference in.
J
J
o
o
i
i
n
n
i
i
n
n
g
g
T
T
w
w
o
o
C
C
a
a
l
l
l
l
s
s
The
Join
soft key allows a user to connect two
separate calls on the phone into a conference
call.
1.
Press the
Join
soft key.
C
C
a
a
l
l
l
l
P
P
a
a
r
r
k
k
Park a call feature allows you to park a call so that
someone else can retrieve it from another Cisco
phone (e.g. a phone at a co-workers desk or in a
conference room).
1. With a caller on the line, press the
Park
soft key.
2. Note the extension displayed on your screen.
3. To pick up a parked call, dial the extension
where the call was parked.
D
D
i
i
v
v
e
e
r
r
t
t
i
i
n
n
g
g
a
a
C
C
a
a
l
l
l
l
t
t
o
o
V
V
o
o
i
i
c
c
e
e
m
m
a
a
i
i
l
l
Divert allows you to send an incoming call directly
to voicemail on demand.
1.
When a call is ringing on your phone, press the
Divert
softkey.
C
C
a
a
l
l
l
l
F
F
o
o
r
r
w
w
a
a
r
r
d
d
1.
With the handset down, press the
Fwd All
soft key. You should hear two beeps.
2.
Enter the number to which you want to
forward all of your calls, or press the
Messages
button if voicemail is the target
3.
To cancel call forwarding, press the
Fwd OFF
soft key.
D
D
o
o
N
N
o
o
t
t
D
D
i
i
s
s
t
t
u
u
r
r
b
b
The DND feature simply silences the ringer on the
telephone. If seated in front of the phone, the user
can still see the caller ID but will hear a soft beep
rather than a ring.
