Chapter 7 Troubleshooting and Maintenance
Resolving Startup Problems
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Cisco Unified SIP Phone 3951 Administration Guide for Cisco Unified CallManager 5.1
OL-10969-01
Cisco Unified CallManager and TFTP Services Are Not Running
If the Cisco Unified CallManager or TFTP services are not running, phones may
not be able to start up properly. In this case, it is likely that you are experiencing
a system-wide failure and that other phones and devices are unable to start up
properly.
If the Cisco Unified CallManager service is not running, all devices on the
network that rely on it to make phone calls will be affected. If the TFTP service
is not running, many devices will not be able to start up successfully.
To start a service, follow these steps:
Procedure
Step 1
From Cisco Unified CallManager Administration, choose
Serviceability
from the
Navigation drop-down list.
Step 2
Choose
Tools > Control Center - Network Services
.
Step 3
Choose the primary Cisco Unified CallManager server from the Server
drop-down list.
The page displays the service names for the server that you chose, the status of
the services, and a service control panel to stop or start a service.
Step 4
If a service has stopped, click its radio button and then click the
Start
button.
The Service Status symbol changes from a square to an arrow.
Creating a New Configuration File
If you continue to have problems with a particular phone that other suggestions in
this chapter do not resolve, the configuration file may be corrupted.
To create a new configuration file, follow these steps:
Procedure
Step 1
From Cisco Unified CallManager, choose
Device > Phone > Find
to locate the
phone experiencing problems.
