CR:514 & CR:515 Acoustic Calibrator User Manual
Page 13
Product Guarantee & Extended Warranty
The period of the initial guarantee starts from the date of purchase, as a new
instrument, from Cirrus Research plc or their formally approved distributors. The
periods are as follows unless otherwise stated by Cirrus Research plc in writing:
Products manufactured by Cirrus Research plc
24 months
Repairs
3 months
Replacement microphone capsules
12 months
Spare parts (excluding replacement microphone
capsules)
3 months
Products manufactured by a third party (see
clauses 12 & 14 below)
Based on the individual
manufacturer’s
warranty
1. The initial guarantee covers all faults and accidental damage to the product.
2. Warranty extension
If the product is returned to Cirrus Research plc or one of its Authorised Service &
Calibration Centres for routine verification & calibration after the initial guarantee
period, upon completion of the verification the product will be given an additional
free one (1) year warranty.
This must be done with a 6-week window of the anniversary date of shipment. This
is limited to 3 weeks either side of the anniversary date of the shipment.
It follows that if an instrument is routinely verified by Cirrus Research plc (or an
Authorised Service & Calibration Centre) every year after the initial warranty period,
the warranty is effectively continuous to a maximum of fifteen (15) years from the
original date of purchase.
There will be a charge for the verification (or calibration) of the equipment.
3. Buying back into the warranty
Where the warranty has expired, the customer can buy back into the warranty
scheme. This reactivates the warranty for a further 12 months and provides the
same level of cover as for the initial period above.
This must be purchased at the same time as a calibration or verification.
The maximum period of any warranty, whether it had been extended or not, is 15
years from the original purchase date.
This offer can only be redeemed once during the life of the instrument.
4. The initial guarantee, and any extended warranty is not transferrable and is
provided to the original customer only.
5. Where a product is returned for routine verification or calibration, the customer is
responsible for all transportation, duty and other charges.
6. The user shall be responsible for determining if the product is suitable for the use
and that such use complies with any applicable laws, regulations or standards.
7. The customer must notify Cirrus Research plc in writing of any claimed defect in the
product immediately upon discovering it.
