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LIMITED WARRANTY
ONE-YEAR LIMITED PRODUCT WARRANTY ON PARTS AND LABOR
Parts and Labor
CINIOS INC. (the ‘Company’) provides a warranty to the original purchaser of the product
against defects in materials and workmanship for a period of exactly one (1) year from the
original date of purchase, subject to the following terms and conditions herein. If CINIOS
determines a product to be defective within the warranty period, the Company will either
repair or replace the unit at its sole option and discretion.
Warranty covers only LCD televisions and any included accessories in the original product
package. Covered units must be purchased and physically located in the fifty (50) United
States, Canada, or Mexico. For product warranty outside of those locations, please contact
your local distributor or retailer where you purchased the product.
There will be no charge for parts or labor during the warranty period to the original
purchaser. Replacement parts and units may be new, rebuilt, or refurbished at the
Company’s option and sole discretion. Replacement and repaired parts and units are
warranted for the remaining portion of the original warranty period or for ninety (90) days
from warranty service or replacement, whichever is later. All replaced parts and products
become the sole property of the Company.
After the warranty period expires, any and all product repair costs are the sole responsibility
of you, the purchaser.
Obtaining Warranty Service
To obtain warranty service in the 50 United States, Canada, or Mexico you must first contact
CINIOS Technical Support to receive a return authorization using one of these methods:
- by email at: Support@CINIOS.com
- by website contact at: www.CINIOS.com
For product warranty support outside the 50 United States, Canada, or Mexico, please
contact your local distributor or retailer where you purchased the product to obtain
authorized warranty service.
Do NOT return a unit to the Company or its authorized service center(s) without first
confirming the warranty status and receiving a return authorization number from CINIOS
Technical Support. Units sent improperly will be refused delivery.
Proof of purchase in the form of a sales receipt, invoice, or copy thereof specifying the
original date of purchase must be presented within the warranty period to obtain covered
warranty service.
Types of Service
Units 37” or larger may be eligible for domestic in-home diagnostic and warranty services,
subject to geographic availability. In-home service requires complete and easy access to the
unit and does not include de-installation or re-installation of the product. However, in some
cases, it may be necessary to remove and send the unit to a CINIOS service center for repair.