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ActiveSync support code troubleshooter
ActiveSync supplies support codes to supplement error and other status messages on the Status page. This
topic maps these support codes to information that may help you respond to ActiveSync problems.
Windows
Mobile Version
5.0 Support
Code
Windows
Mobile 2003
Support Code
(if different)
Error Message
Troubleshooting information
0x85002002 0x80042001 There is not enough free
memory on your device to
synchronize information.
Delete unused files from
your device or close
programs that are running
to free up memory.
ActiveSync ran out of storage. Try to
sync again after you free more storage.
0x85002003 0x80042002 The server could not be
reached. This can be
caused by temporary
network conditions.
Sync was not completed because the
device had to wait too long to establish a
connection with Exchange Server. Try to
sync again later.
0x85002004
You have stopped
synchronization.
This is an informative message and
does not indicate an error.
Synchronization was stopped manually.
0x85002007 0x80042006 ActiveSync encountered a
problem on the server.
There is a temporary problem with the
server. Try again later. If the problem
persists, you may need to contact an
administrator.
0x85002008
ActiveSync encountered a
problem with the following
item:
[
Item Type
]: [
Item Name
]
If the error persists, you
may need to delete the
item.
This is an error synchronizing a single
item (a per-item error). This error can
usually be corrected only by removing
the item that caused the error. If you
choose to sync again to see if the error
persists, be aware that items causing
this type of error will be skipped and will
not show up again.
0x85002009
Not
available.
A previous sync error requires that sync
data be removed, but that removal
cannot be completed. Try to sync again,
and the removal should complete
normally.
0x8500200A 0x80042009 Your account information
could not be detected.
Choose Configure Server
on the ActiveSyn
c
menu to
check your Exchange
Server credentials.
When setting up sync with Exchange
Server, the credentials page was left
blank. Correct the credentials, or set up
the device to sync only with a PC, and
try to sync again.
0x8500200B 0x800421D9 The server could not be
reached. This can be
caused by temporary
network conditions.
This message is often returned when
Exchange Server is overloaded. Try to
sync again later.
0x8500200D 0x8004200C The device timed out
waiting for you to supply
credentials.
The Exchange Server credentials page
was left open too long. Re-enter the
Exchange Server credentials, and try to
sync again.
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