Chrysler All Vehicles 2013 Скачать руководство пользователя страница 32 | Manualshive

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Chrysler All Vehicles 2013 Скачать руководство пользователя страница 32

The CAP will need the following information from
you: 1) Legible copies of all documents and repair
orders relevant to your case, 2) Vehicle identifica-
tion number of your vehicle, 3) A brief description
of your unresolved concern, 4) The identity of your
servicing/selling dealer, 5) The date(s) of repair(s)
and mileage at the time, 6) Current mileage, and 7)
A description of the action you expect to resolve
your concern.

Upon receipt of your request:

•

The National Center for Dispute Settlement
(NCDS) will acknowledge receipt of your re-
quest, by mail, within ten (10) days, and advise
you whether or not your dispute is within the
jurisdiction of the Process.

•

When your request is within jurisdiction NCDS
will request Chrysler and the dealer to present
their side of the dispute. You will receive copies
of their responses.

•

While your dispute is pending NCDS or Chrysler
may contact you to see if your case can be
settled by agreement. If a settlement is offered to
you, Chrysler will ask you to sign a form that
contains that settlement. Your case will then be
closed. There is no requirement for you to par-
ticipate in this settlement process.

•

If you requested an oral hearing, a decision-
maker will contact you to arrange a convenient
time and place for a hearing. Usually, this will be
at a dealership near you.

HOW TO DEAL WITH WARRANTY PROBLEMS

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Содержание All Vehicles 2013

Страница 1: ...WA R R A N T Y I N F O R M AT I O N 2 0 1 3 All Vehicles ...

Страница 2: ...T This booklet contains Chrysler Group LLC limited warranties It should be kept in your vehicle and presented to your Dealer if any warranty service is needed The warranty text begins on page 4 of this booklet ...

Страница 3: ...r 100 000 7 Yr 70 000 8 Yr 80 000 Basic Limited Warranty Coverage Special Extended Warranty Coverage Anti Corrosion Perforation Limited Warranty All Panels Outer Panels Powertrain Limited Warranty Federal Emissions Warranty Federal Emissions Warranty Specified Comp 2012 Chrysler Group LLC WARRANTY COVERAGE AT A GLANCE 1 ...

Страница 4: ...d 3 1 Modifications Not Covered 13 3 2 Environmental Factors Not Covered 14 3 3 Maintenance Costs Not Covered 15 3 4 Racing Not Covered 15 3 5 Certain Kinds of Corrosion Not Covered 16 3 6 Other Exclusions 16 3 7 Total Loss Salvage Junk or Scrap Vehicles Not Covered 17 3 8 Restricted Warranty 17 4 Other Terms of Your Warranties 4 1 Exchanged Parts May Be Used in Warranty Repairs 18 4 2 Pre Deliver...

Страница 5: ...y Warranty Repairs 25 6 4 Getting Service Under the Federal Emission Performance Warranties 26 7 How to Deal with Warranty Problems 7 1 Steps to Take 28 7 2 Helpful Addresses and Telephone Numbers 32 8 Optional Service Contract 34 9 Maintenance 9 1 General Information 35 9 2 Where To Go For Maintenance 36 TABLE OF CONTENTS 3 ...

Страница 6: ...hem to the extent allowed by law And the implied warranty of fitness for a particular purpose does not apply if your vehicle is used for racing even if the vehicle is equipped for racing Some states do not allow limitations on how long an implied war ranty lasts so the above limitations may not apply to you 1 1 Incidental and Consequential Damages Not Covered Your warranties don t cover any incide...

Страница 7: ...only exception are tires and Unwired headphones You pay nothing for these repairs These warranty repairs or adjustments including all parts and labor connected with them will be made by your dealer at no charge using new or remanufactured parts C Items Covered by Other Warranties The following are covered by separate warran ties offered by their makers They are not cov ered by the Basic Limited Wa...

Страница 8: ...istance exceeds 10 miles See Section 6 2 for informa tion on how to get towing service in the United States and Canada E When It Begins The Basic Limited Warranty begins on either of the following dates whichever is earlier the date you take delivery of the vehicle or the date when the vehicle was first put into service for example as a dealer demo or as a Chrysler company vehicle F When It Ends T...

Страница 9: ...ritories as Part of the United States for Warranty Purposes EXCEPT WHERE SPECIFICALLY REQUIRED BY LAW THERE IS NO WARRANTY COVERAGE ON THIS VEHICLE IF IT IS SOLD IN OR REGISTERED IN COUNTRIES OTHER THAN THE UNITED STATES This policy does not apply to vehicles that have re ceived authorization for export from Chrysler Dealers may not give authorization for export You should consult an authorized de...

Страница 10: ...r example from stone chips or scratches in the paint is not covered For more details on what isn t covered by this warranty see 3 5 C How Long It Lasts The Corrosion Warranty starts when your Basic Limited Warranty begins under 2 1 E This warranty has two time and mileage limits For sheet metal panels the limit is 36 months with no mileage limit For an outer body sheet metal panel one that is fini...

Страница 11: ...in Limited Warranty A Who Is Covered You are covered by the Powertrain Limited War ranty if you are a purchaser for use of the vehicle B What s Covered The Powertrain Limited Warranty covers the cost of all parts and labor needed to repair a powertrain component listed in section 2 4 E below that is defective in workmanship and materials C How Long It Lasts The Powertrain Limited Warranty lasts fo...

Страница 12: ... Engine cylinder block and all internal parts cylinder head assemblies timing case timing chain timing belt gears and sprockets vibration damper oil pump water pump and housing intake and exhaust mani folds flywheel with starter ring gear core plugs valve covers oil pan turbocharger housing and in ternal parts turbocharger wastegate actuator super charger serpentine belt tensioner seals and gasket...

Страница 13: ...all in ternal parts output ball bearing output flange end cover overrunning clutch vacuum motor torque tube pinion spacer and shim seals and gaskets for listed components only Rear Wheel Drive rear axle housing and all internal parts axle shafts axle shaft bearings drive shaft assemblies drive shaft center bearings universal joints and yokes seals and gaskets for listed components only Four Wheel ...

Страница 14: ...ty All other terms of the New Vehicle Limited War ranty including the Section 1 Your Rights Under These Limited Warranties and Section 3 What s Not Covered apply to this Powertrain Limited Warranty WHAT S COVERED UNDER CHRYSLER GROUP LLC S WARRANTIES 12 ...

Страница 15: ... not on your vehicle when it left the manufacturing plant or is not certified for use on your vehicle Nor do they cover the costs of any repairs or adjust ments that might be caused or needed because of the installation or use of non Chrysler parts compo nents equipment materials or additives Performance or racing parts are considered to be non Chrysler parts Repairs or adjustments caused by their...

Страница 16: ...ters or attaching any device that disconnects the odometer will also void your warranties 3 2 Environmental Factors Not Covered Your warranties don t cover damage caused by en vironmental factors such as airborne fallout bird droppings insect damage chemicals tree sap salt ocean spray acid rain and road hazards Nor do your warranties cover damage caused by hailstorms windstorms tornadoes sandstorm...

Страница 17: ...e parts and services that all vehicles routinely need Some of these parts and services which your warranties don t cover include lubrication engine tune ups replacing filters coolant spark plugs bulbs or fuses unless those costs result from a covered repair cleaning and polishing and replacing worn wiper blades worn brake pads and linings or clutch linings 3 4 Racing Not Covered Your warranties do...

Страница 18: ...was not supplied by Chrysler 3 6 Other Exclusions Your warranties don t cover the costs of repairing damage or conditions caused by any of the following fire or accident abuse or negligence misuse for example driving over curbs or overloading tampering with the emission systems or with a part that could affect the emission systems use of used parts even if they were originally sup plied by Chrysle...

Страница 19: ... similar word Chrysler will deny warranty coverage without no tice if it learns that a vehicle is ineligible for cover age for any of these reasons 3 8 Restricted Warranty Your warranties can also be restricted by Chrysler Chrysler may restrict the warranty on your vehicle if the vehicle is not properly maintained or if the vehicle is abused or neglected and the abuse or neglect interferes with th...

Страница 20: ... exchange parts that might be used meet Chrysler standards and have the same warranties as new parts Examples of the kinds of parts that might be ser viced in this way are engine assemblies transmission assemblies instrument cluster assemblies radios tape CD and DVD players speedometers and powertrain control modules To help control suspected ozone depleting agents the EPA requires the capture pur...

Страница 21: ...ge is usually detected and corrected at the factory In addition dealers must inspect each vehicle before delivery They repair any defects or damage detected before the vehicle is delivered to you 4 3 Production Changes Changes may be made in vehicles sold by Chrysler and its dealers at any time without incurring any obligation to make the same or similar changes on vehicles previously built or sol...

Страница 22: ...onents electronic fuel injection system including injector evaporative emission canister and controls exhaust manifold exhaust gas recirculation valve and control system exhaust pipes between exhaust manifold and catalyst fuel cap and tank assembly pump and fuel lines ignition coil and ignition module intake manifold on board diagnostic system components oxygen sensors positive crankcase ventilati...

Страница 23: ...g parts catalytic converter and powertrain control module this Federal Emis sion Warranty covers that part for a period of 8 years or 80 000 miles whichever occurs first These limits are counted from the time when your Basic Limited Warranty begins under 2 1 E The Emission Performance Warranty covers the cost of repairing or adjusting any components or parts that might be needed for your vehicle t...

Страница 24: ...ervice may be requested from any authorized Chrysler Dodge Jeep or Ram dealer B In Canada and Mexico If you are traveling temporarily in Canada or Mexico and your vehicle remains registered in the United States your Chrysler warranty still applies Service may be requested at any autho rized Chrysler Dodge Jeep or Ram dealership C In a Foreign Country Outside of North America If you are traveling t...

Страница 25: ...to pro vide a copy of the receipt your vehicle regis tration and any other relevant documents Reimbursement will not be considered if the vehicle does not return to the United States D If You Move If you move to another country be sure to con tact the Chrysler Customer Assistance Center section 7 2 and the customs department of the destination country before you move Vehicle importation rules vary...

Страница 26: ... your vehicle requires towing due to a defect covered under the Basic Limited Warranty or Powertrain Limited Warranty dial toll free 1 800 521 2779 Provide your name vehicle identification number license plate number and your location including the telephone number from which you are calling Briefly describe the nature of the problem and answer a few simple questions Towing services provided throu...

Страница 27: ...number odometer mileage at the time of service and current mailing address We will process the claim based on vehicle and ser vice eligibility If eligible we will reimburse you for the reasonable amounts you actually paid based on the usual and customary charges for that service in the area where they were pro vided Chrysler Group LLC s determination re lating to reimbursement are final Correspon ...

Страница 28: ...s proving that your vehicle has been properly maintained since you may be required to show them B Further Steps You Can Take and How to Get More Information If you think your dealer has wrongly denied you emission warranty coverage follow the steps described in 7 1 Chrysler will reply to you in writing within 30 days after receiving your com plaint or within the time limit required by local or sta...

Страница 29: ...for mance Warranty or if you want to report what you think is a violation of these warranties you can contact Manager Certification and Compliance Division Warranty Claims Environmental Protection Agency 1200 Pennsylvania Avenue NW Mail Code 6403J Washington D C 20460 HOW TO GET WARRANTY SERVICE 27 ...

Страница 30: ...general manager of the dealership Step 2 If your dealership still can t resolve the problem contact the Chrysler Customer Assistance Center You ll find the address in section 7 2 B What Chrysler Will Do Once you have followed the two steps described in 7 1 A a Chrysler representative at Chrysler headquarters will review your situation If it s something that Chrysler can help you with Chrysler will...

Страница 31: ...strictly voluntary and you may submit your dispute directly to the Cus tomer Arbitration Process CAP at no cost The CAP is administered by an independent dispute settlement organization and may be contacted in writing at the following address National Center for Dispute Settlement Chrysler Group LLC Customer Arbitration Process P O Box 727 Mt Clemens MI 48046 The CAP reviews only vehicle disputes ...

Страница 32: ...vise you whether or not your dispute is within the jurisdiction of the Process When your request is within jurisdiction NCDS will request Chrysler and the dealer to present their side of the dispute You will receive copies of their responses While your dispute is pending NCDS or Chrysler may contact you to see if your case can be settled by agreement If a settlement is offered to you Chrysler will...

Страница 33: ...n you unless you accept the decision If any action is required on the part of the dealer or Chrysler you will be contacted within ten 10 days after the date by which the dealer or Chrysler must act to determine whether perfor mance has been rendered The entire dispute settlement process will nor mally take no longer than 40 days The CAP dispute settlement procedure does not take the place of any s...

Страница 34: ...ou are eligible for remedies provided by these laws In all other states we ask that you give us writ ten notice of any service difficulty Send your written notice to the Chrysler Customer Assis tance Center at the address in 7 2 7 2 Helpful Addresses and Telephone Numbers Here are the addresses and telephone numbers of the Chrysler Customer Assistance Center that can help you wherever you happen t...

Страница 35: ... contact the Customer Relations Office for Chrysler Dodge Jeep or Ram vehicles at 1240 Prolongacion Paseo de la Reforma Av Santa Fe C P 05109 Deleg Cuajimalpa Mexico Phone in Mexico 015 5081 7568 Phone outside Mexico 800 505 1300 In Puerto Rico and U S Virgin Islands Customer Service Chrysler Group International Services LLC San Juan Puerto Rico 00919 1857 Box 191857 Phone 787 782 5757 Fax 787 782...

Страница 36: ... costs when these warranties don t apply They compliment but don t replace the warranty coverages outlined in this booklet Several plans are available covering vari ous time and mileage periods and various sets of components Service contracts aren t available if you live in a U S possession or territory Ask your dealer for details OPTIONAL SERVICE CONTRACT 34 ...

Страница 37: ...nd Chrysler Group LLC Chrysler concern ing your maintenance of your vehicle Chrysler will require you to provide proof that your vehicle was properly maintained For your convenience Chrysler has prepared a Maintenance Log which is included in your Own er s Manual You should use this Maintenance Log to keep track of scheduled maintenance either by routinely having the repairs entered in your Mainte...

Страница 38: ...selling dealer will help ensure that all your service needs are met and that you re com pletely satisfied The dealership technicians are spe cifically trained to proficiently perform maintenance and repair procedures on your Chrysler Group LLC vehicle Authorized Chrysler Dodge Jeep or Ram dealers will help ensure that all your service needs are met and that you re completely satisfied Chrysler str...

Страница 39: ...NOTES 37 ...

Страница 40: ...NOTES 38 ...

Страница 41: ...NOTES 39 ...

Страница 42: ...NOTES 40 ...

Страница 43: ... in the event of a recall or any questions concerning your warranty please tell your dealer about any ownership or address change and write the details here Zip Code Mileage at Delivery Code State Second Owner s Name Street Address City and State Zip Code Date of Second Purchase Mileage at Purchase Third Owner s Name Street Address City and State Zip Code Date of Third Purchase Mileage at Purchase...

Страница 44: ...Chrysler Group LLC 13GENC 026 AA First Edition Printed in U S A ...

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