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Maintenance and troubleshooting 

 

FHD554-XZ-H and FHD554-XZ-HR Service Guide 

18 

020-001807-01 Rev. 1 (03-2020)  
Copyright © 2020 Christie Digital Systems USA, Inc. All rights reserved. 

Learn the information and procedures for performing panel troubleshooting. 

FHD554-XZ-H-HR display panels do not require any routine maintenance. 

There are no user-serviceable or -replaceable parts. Unless you are a qualified, factory-trained technician, do 
not attempt to repair or replace any system component yourself. You will void the product warranty if you do 
so. 

Learn how to update the scaler firmware on a display panel. 

1.

 

Download the latest scaler and NetUart firmware files from http://www.christiedigital.com. 

Before downloading the firmware files, verify that the display panel model in the filename is the same 
as the display panel model being updated. 

2.

 

Save the firmware file to a location on a computer. 

3.

 

Download and install the Display Firmware Updater v2.1.4 from http://www.christiedigital.com. 

4.

 

Navigate to Start > Display Tool > Display Firmware Updater, then open the Display Firmware 
Updater. 

5.

 

On the Welcome screen, browse to the location of the scaler firmware file. 

6.

 

Select the RS232 communication port or the Ethernet connection. 

To find which com port is used on the computer, navigate to Computer > Manage > Device 
Manager > Ports. 

7.

 

Click Next. 

8.

 

When the Connect Display to Power screen appears, connect the display panel to a power source. 

9.

 

Turn on the display panel. 

10.

 

In the Display Firmware Updater, click Next. 

11.

 

When the Connect Display to this Computer screen appears, connect an Ethernet or RS232 cable to 
the computer and display panel. 

If the computer does not have a RS232 port, connect a USB cable between the computer and display 
panel. 

12.

 

On the display panel, select the display or displays to update. 

To update all displays in the video wall, select All Display. A maximum of 25 displays can be updated 
at once. 

13.

 

In the Display Firmware Updater, click Next. 

A progress bar appears as the Display Firmware Updater searches for the display panel. 

14.

 

To begin the update, when the Ready to Update display screen appears, click Next. 

Содержание FHD554-XZ-H

Страница 1: ...FHD554 XZ H and FHD554 XZ HR Service Guide 020 001807 01 ...

Страница 2: ...se problems or damage caused by use of the product outdoors unless such product is protected from precipitation or other adverse weather or environmental conditions and the ambient temperature is within the recommended ambient temperature set forth in the specifications for such product h Image retention on LCD flat panels i Defects caused by normal wear and tear or otherwise due to normal aging o...

Страница 3: ...warnings FHD554 XZ HR only 8 Product documentation 8 Related documentation 9 Index of parts and modules 10 Required tools 12 Removing the rear cover 12 Replacing the AD board 13 Replacing the keypad board 13 Replacing the sensor board 14 Replacing the LAN RS232 board 14 Replacing the IR board 14 Replacing the fans 15 Replacing the fan board 15 Replacing the Vx1 converter board 16 Replacing the pow...

Страница 4: ...nstable 20 The image is too bright or lacks definition 21 The image appears washed out 21 The image is too dark 21 Images from the HDMI source do not display 21 Computer images do not display correctly 21 Lines or bands appears on the display 22 Cracked or broken screen 22 Abnormal display 22 Ethernet input loses IP address or MAC address 23 Some functions of display are not supported 23 Escalatio...

Страница 5: ...LCD panel is packed inside a box carton To protect the panel during transportation additional packing material has been placed within the carton 1 Before unpacking prepare a stable level and clean surface near a wall outlet 2 Set the box in an upright position and pull out the white carton locks 3 Lift up the top cover carton 4 Remove the polybag before removing the display from the bottom tray ca...

Страница 6: ...port 1 Tear off the sticker for a small opening on the right bottom corner at the back of the display panel A Pull the power cable through the packaging 2 Connect the power cord to a power source and turn on the display panel When connecting to a power source for the first time the display panel automatically cycles through test patterns for 15 minutes only 3 As the display panel is cycling throug...

Страница 7: ...tall the panel To avoid putting undue stress on the panel when mounted make sure the mount is square flat and level Do not rest panels on top of a lower panel When inserting the panel into the wall pay close attention to adjacent panels Make sure there is a minimum of 0 5 mm between mounted panels to allow for thermal expansion Learn how to clean the display panel After disconnecting the power cab...

Страница 8: ... product must be installed within a restricted access location not accessible by the general public SHOCK HAZARD Disconnect the product from AC before installing moving servicing cleaning removing components or opening any enclosure A minimum of two people or appropriately rated lift equipment is required to safely lift install or move the product A certified electrician must be present during ins...

Страница 9: ...witch to the Downloads tab Additional information on the LCD panels is available in the following documents FHD554 XZ H and FHD554 XZ HR LCD Panels User Guide P N 020 001725 XX FHD554 XZ H and FHD554 XZ HR LCD Panels Product Safety Guide P N 020 001724 XX Extreme Series LCD Display Panels External Commands P N 020 001684 XX FHD554 XZ H and FHD554 XZ HR LCD Panels Color Matching Guide P N 020 00166...

Страница 10: ...le separately In addition some parts stocked as inventory are available only until the current supply lasts All part numbers are subject to change When ordering replacement parts provide the following information found on the product license label Panel Model Panel Serial Number Manufacture Date Manufacture Date The following is a list of replaceable parts and part numbers Components must be repla...

Страница 11: ...rved FHD554 XZ HR Callout Part number Description A 003 121585 01 Keypad board B 003 121863 01 IR board C 003 121583 01 Fan board D 003 121879 01 Vx1 Converter board E 003 121066 01 Fan F 003 121584 01 Sensor board G 003 121864 01 AD board H 003 121865 01 LAN and RS232 board I 003 121880 01 Power board FHD554 XZ H I 003 121861 01 Power board FHD554 XZ HR ...

Страница 12: ...f not avoided the following could result in property damage Observe all electrostatic precautions Use a grounded wrist strap and insulated tools when handling servicing or cleaning electronic assemblies Christie products must be installed and serviced by Christie qualified technicians All procedures must be performed by Christie qualified technicians 1 and 2 Phillips screw drivers ESD protective s...

Страница 13: ... the two standoffs from the ports 4 Remove all connectors from the board 5 Remove the nine Phillips screws from the AD board 6 Replace the AD board 7 To re install follow these steps in reverse order The keypad board is located on the left hand rear side of the display panel 1 Remove the rear cover 2 Remove all connectors from the board 3 Remove the two Phillips screws that secure the keypad board...

Страница 14: ...screws from the sensor board 4 Replace the sensor board 5 To re install follow these steps in reverse order The LAN RS232 board is located at the bottom center rear side of the display panel 1 Remove the rear cover 2 Remove the two standoffs from the ports 3 Remove all connectors from the board 4 Remove the four Phillips screws from the LAN RS232 board 5 Replace the LAN RS232 board 6 To re install...

Страница 15: ...ee sensors line up to the window 5 To re install follow these steps in reverse order The IR board is located at the top center side of the display panel 1 Remove the rear cover 2 Remove the three screws securing the mounting bracket to the panel 3 Remove the four Phillips screws securing the fan to the mounting bracket 4 Replace the fans 5 To re install follow these steps in reverse order The fan ...

Страница 16: ...these steps in reverse order The Vx1 converter board is in the top left and top right rear side of the display panel 1 Remove the rear cover 2 Remove all cables connected to the board 3 Remove the four screws securing the Vx1 converter to the converter bracket 4 Replace the Vx1 converter 5 To re install follow these steps in reverse order The power board is on the right rear side of the display pa...

Страница 17: ...uide 17 020 001807 01 Rev 1 03 2020 Copyright 2020 Christie Digital Systems USA Inc All rights reserved 3 Remove the eight Phillips screws from the power board 4 Replace the power board 5 To re install follow these steps in reverse order FHD554 XZ H FHD554 XZ HR ...

Страница 18: ...w christiedigital com 4 Navigate to Start Display Tool Display Firmware Updater then open the Display Firmware Updater 5 On the Welcome screen browse to the location of the scaler firmware file 6 Select the RS232 communication port or the Ethernet connection To find which com port is used on the computer navigate to Computer Manage Device Manager Ports 7 Click Next 8 When the Connect Display to Po...

Страница 19: ...Applicable Firmware Version panel serial number Maximum 15 characters Any combination of alpha numeric special characters admin N A Perform factory reset From initial production Learn about common issues and their solutions The FHD554 XZ H HR display panels do not require any routine maintenance There are no user serviceable or replaceable parts Do not attempt to repair or replace any system compo...

Страница 20: ... wall turn on in sequence 1 sec apart Vew the factory menu to see error log and report to customer service Pressing buttons on the remote control does not affect the display Details Possible causes for this issue include The remote control batteries have run out The buttons are locked IR extender is not connected Resolution Replace the batteries Unlock the buttons by pressing ENTER ENTER EXIT EXIT...

Страница 21: ...cklight are set too low Resolution Increase the brightness or backlight settings Source video over HDMI does not display on the panel Details Possible causes for this issue include The resolution and frequency of the video card in the computer are not compatible with the display HDMI cable from source to display is either defective or too long Resolution Select a compatible resolution and vertical...

Страница 22: ...e causes for this issue include Dropped or damaged on the edges of the display Resolution Check the damage and contact Christie Technical Support The screen appears to have abnormal colors a cloudy white shadow bright spots flickering or flashing images Details Possible causes for this issue include Source component is connected incorrectly or not at all The cable is not properly connected Dropped...

Страница 23: ...irmware is the latest version If not update to the newest firmware version Record all image settings RGB gains RGB offsets backlight color temp etc before update Reset to factory settings The individual steps of the escalation process Carries out a problem description and analysis of the causes and it prepares an action plan to eliminate the problem 1 Execute troubleshooting steps in previous sect...

Страница 24: ...de 24 020 001807 01 Rev 1 03 2020 Copyright 2020 Christie Digital Systems USA Inc All rights reserved 6 Record any special OSD settings 7 Record any special installation requirements fast motion low color temperature dim lighting etc 8 Escalate to Christie Technical Support ...

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