5
Q: I connected my Thunderbolt™ 3 dual display adapter and am not getting any output
to either display.
A: If your system has hybrid graphics (combination of built-in Intel GPU and AMD or
NVIDIA discreet graphics) make sure the Intel GPU is set to be the primary GPU in the
UEFI BIOS.
Contact Us
For suggestions and/or comments regarding our products or for any quality-related
issue, please feel free to contact us at [email protected], our representative will
get in touch with you within 24 hours…normal
ly less than 12 hours during business
hours.
Installation
Dual 4K Monitors Installation
1. Connect the Thunderbolt™ 3 connector of the adapter to the Thunderbolt™ 3 enabled
USB-C port on your computer.
2. Connect two DisplayPort cables (not included) to each of the adapter’s DisplayPort
output ports and to each of your DisplayPort enabled monitors.
3. Your computer will detect each of the newly connected monitors and interact with
them.
5K Monitor Installation
1. Connect the Thunderbolt™ 3 connector of the adapter to the Thunderbolt™ 3 enabled
USB-C port on your computer.
2. Connect two DisplayPort cables (non-
included) to each of the adapter’s DisplayPort
output ports and to your 5K
monitor’s DisplayPort input ports.
3. Your computer will detect the newly connected 5K monitor and interact with it.
