Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11354406) - 2018 - crc - 5/17/17
320
Customer Information
Customer
Information
Customer Information
Procedure . . . . . . . . . . . . . . . . . . . 320
Offices . . . . . . . . . . . . . . . . . . . . . . 322
Telephone (TTY) Users . . . . . 323
Online Owner Center . . . . . . . . . 323
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 324
Program . . . . . . . . . . . . . . . . . . . . 324
Appointments . . . . . . . . . . . . . . . 326
Program . . . . . . . . . . . . . . . . . . . . 326
Collision Damage Repair . . . . . 327
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 329
Statement . . . . . . . . . . . . . . . . . . . 330
Reporting Safety Defects
the United States
Government . . . . . . . . . . . . . . . . . 330
the Canadian
Government . . . . . . . . . . . . . . . . . 331
General Motors . . . . . . . . . . . . . 331
Vehicle Data Recording and
Privacy
Privacy . . . . . . . . . . . . . . . . . . . . . . 332
Event Data Recorders . . . . . . . . 332
OnStar . . . . . . . . . . . . . . . . . . . . . . . 333
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE :
Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO :
If after contacting a
member of dealership management,
it appears your concern cannot be