Chevrolet Bolt EV Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10122739) - 2017 - CRC - 10/3/16
Customer Information
323
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 323
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 325
Customer Assistance for Text
Telephone (TTY) Users . . . . . 326
Online Owner Center . . . . . . . . . 326
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 327
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 327
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 329
Scheduling Service
Appointments . . . . . . . . . . . . . . . 332
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 332
Collision Damage Repair . . . . . 333
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 335
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 336
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 336
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 337
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 337
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 338
Event Data Recorders . . . . . . . . 338
OnStar
®
. . . . . . . . . . . . . . . . . . . . . . 339
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE :
Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.