5. Appendix
14
11/30/2009 10:32 AM
Returns Procedure
Returned merchandise must be sent prepaid and in the original packing; call tags will not be issued.
Package must be clearly labeled with a Return Merchandize Authorization Number (RMA #).
Products returned without the RMA # will be refused. Call CHAUVET and request an RMA # prior to
shipping the fixture. Be prepared to provide the model number, serial number and a brief description
of the cause for the return. Be sure to pack fixture properly; any shipping damage resulting from
inadequate packaging is the customer’s responsibility. As a suggestion, proper UPS packing or
double-boxing is always a safe method to use.
CHAUVET reserves the right to use its own discretion to repair or replace product(s).
If you are given an RMA #, please include the following information on a piece of paper inside
the box:
1)
Your name
2)
Your address
3)
Your phone number
4)
The RMA #
5)
A brief description of the symptoms
Claims
Damage incurred in shipping is the responsibility of the shipper; therefore, the damage must be
reported to the carrier upon receipt of merchandise. It is the customer's responsibility to notify and
submit claims with the shipper in the event that a fixture is damaged due to shipping. Any other claim
for items such as missing component/part, damage not related to shipping, and concealed damage,
must be made within seven (7) days of receiving merchandise.
Technical Specifications
WEIGHT & DIMENSIONS
Length .......................................................................................................................... 5.5 in (140 mm)
Width............................................................................................................................ 8.3 in (210 mm)
Height ............................................................................................................................ 2.1 in (52 mm)
Weight.............................................................................................................................. 2 lbs (0.9 kg)
POWER
Operating Range ................................................................................................ DC 12 V, 500 mA max
Adapter (external power supply: 100~240 VAC, 50/60 Hz) ...................................................... Provided
THERMAL
Maximum ambient temperature ...................................................................................... 113° F (45° C)
CONTROL & PROGRAMMING
Data output ........................................................................................ locking 3-pin XLR female socket
Data pin configuration ............................................................................ pin 1 shield, pin 2 (-), pin 3 (+)
Protocols ..................................................................................................................... DMX-512 USITT
ORDERING INFORMATION
Obey™ 3 Controller .................................................................................................................. OBEY3
WARRANTY INFORMATION
Warranty ........................................................................................................... 2-year limited warranty
