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6. Troubleshooting
Following are a few common problems that may occur during operation. Here are some
suggestions for easy troubleshooting:
A. The unit does not work: no light and the fan does not work
1. Check the power connection and main fuse.
2. Measure the mains voltage on the main connector.
3. Check the power on LED.
B. Not responding to DMX controller
1. DMX LED should be on. If not, check DMX connectors and cables to see if linked properly.
2. If the DMX LED is on and no response to the channel, check the address settings and DMX
polarity.
3. If you have intermittent DMX signal problems, check the pins on connectors or on PCB of
the unit or the previous one.
4. Try to use another DMX controller.
5. Check if the DMX cables run near or run alongside high voltage cables that may cause
damage or interference to DMX circuit.
C. Some units don’t respond to the easy controller
1. You may have a break in the DMX cabling. Check the LED for the response of the master/
slave mode signal.
2. Wrong DMX address in the unit. Set the proper address.
D. No response to the sound
1. Check the unit that is not receiving DMX signal.
2. Check the unit that is not set to display mode.
3. Check microphone to see if it is good by tapping the microphone.
E. One of the channels is not working well
1. The stepper motor might be damaged or the cable connected to the PCB is broken.
2. The motor’s drive IC on the PCB might be blown.
F. The lamp is cutting out intermittently
1. The lamp is not working well. Check if the main voltage is either too high or too low.
2. Internal temperature may be too high. Check and if necessary replace the fan on the head.
.
Warning
To prevent or reduce the risk of electrical shock or fire, do not expose the unit to rain or
moisture.
Never touch bulb with bare fingers as it is very hot after using.
Hot lamp explosion hazard. Do not open the unit within five minutes after switching off.
Do operate the unit without the bulb enclosure or if housing is damaged.
The housing, the lenses, or the ultraviolet filter must be replaced if they are visibly
damaged.
Do not look directly at the light while the bulb is on.
Caution
There are no user serviceable parts inside the unit. Do not open the housing or attempt
any repairs yourself. In the unlikely event your unit may require service, please contact
CHAUVET.
Installation
The unit should be mounted via its screw holes on the bottom of the base. Use clamps to fix
the unit to truss. Always ensure that the unit is firmly fixed to avoid vibration and slipping while
operating. Always ensure that the structure to which you are attaching the unit is secure and is
able to support a weight of 15 kg for each unit.
