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  |  11

PROCESS A VOID SALE

PROCESS A VOID RETURN

Follow these steps 
to void a return 
transaction in your 
open batch using the 
Touch Tone Capture 
authorization system.

Follow these steps 
to void a sale trans­
action in your open 
batch using the 
Touch Tone Capture 
authorization system.

PROMPT

DESCRIPTION/ACTION

Welcome and thank you...

Please enter your 

merchant number...

Key in your merchant number 

and press the 

Pound [#] 

key.

You entered XX merchant 

number...

Press 

[1] 

if the merchant 

number is correct, or press 

[2]

 if it is incorrect.

Enter the transaction 

code and...

Press 

[6] 

for 

VOID RETURN

and then press the 

Pound [#] 

key.

Enter the credit card 

number...

Key in the credit card number, 

and then press the 

Pound [#] 

key.

Enter the expiration date...

Key in the card’s expiration 

date in 

MMYY

 format, and 

then press the 

Pound [#] 

key.

Enter the exact charge...

Key in the return amount to 

void in dollars and cents, and 

then press the 

Pound [#] 

key.

You entered XX dollars 

and XX cents...

Press 

[1] 

if the amount is 

correct, or press 

[2]

 if it is 

incorrect.

Enter the approval code...

Key in the original approval 

code, and then press the 

Pound [#] 

key.

Approved.

Press 

[9] 

to repeat the code, 

or press the 

Star [*] 

key to 

return to the transaction menu.

PROMPT

DESCRIPTION/ACTION

Welcome and thank you...

Please enter your 

merchant number...

Key in your merchant number 

and press the 

Pound [#] 

key.

You entered XX merchant 

number...

Press 

[1] 

if the merchant 

number is correct, or press 

[2]

 

if it is incorrect.

Enter the transaction 

code and...

Press 

[5] 

for 

VOID SALE

and then press the 

Pound [#] 

key.

Enter the credit card 

number...

Key in the credit card number, 

and then press the 

Pound [#] 

key.

Enter the expiration date...

Key in the card’s expiration 

date in 

MMYY

 format, and 

then press the 

Pound [#] 

key.

Enter the exact charge...

Key in the total charge amount 

in dollars and cents, and then 

press the 

Pound [#] 

key.

You entered XX dollars 

and XX cents...

Press 

[1] 

if the amount is 

correct, or press 

[2]

 if it is 

incorrect.

Approved. Your authori­

zation code is...

Press 

[9] 

to repeat the code, 

or press the 

Star [*] 

key to 

return to the transaction menu.

Содержание Touch Tone Capture

Страница 1: ...QUICK REFERENCE GUIDE Review this Quick Reference Guide to learn how to run a sale settle your batch and troubleshoot system responses TOUCH TONE CAPTURE ...

Страница 2: ...ocess a Void Sale 9 Process a Void Force Post 11 Hear Previous Day Deposit Total 12 Process an Auth Only with AVS 15 Process an AVS Only Request 16 REFERENCE Alpha Entry Instructions 17 Common Error Codes 18 Your Merchant Number 18 FOR MORE INFORMATION Visit ChasePaymentech com TOUCH TONE CAPTURE SYSTEM TELEPHONE NUMBER 1 800 503 1033 ...

Страница 3: ...ettled daily Read this section to ensure the settlement process operates smoothly Touch Tone Capture System Telephone Number 1 800 503 1033 TOUCH TONE CAPTURE Touch Tone Capture TTC allows you to accept payments using nearly any phone no point of sale system or Internet connection required All you need to do to initiate the sale is dial out to your authori zation telephone number key in the card i...

Страница 4: ...om transferring from the cardholder s account Press 7 and then press Deposit From Previous Day Listen to a recording of the previous day s deposit total Press 9 and then press Close Batch An action that closes the current open batch of transactions submits it for settlement and opens a new batch Press 0 and then press Sale with AVS CVD A sale transaction that verifies the cardholder s billing addr...

Страница 5: ...s Press 1 if the amount is correct or press 2 if it is incorrect Enter the approval code Key in the original approval code and then press the Pound key Approved Your authori zation code is Press 9 to repeat the code or press the Star key to return to the transaction menu PROMPT DESCRIPTION ACTION Welcome and thank you Please enter your merchant number Key in your merchant number and press the Poun...

Страница 6: ...the Pound key You entered XX dollars and XX cents Press 1 if the amount is correct or press 2 if it is incorrect Enter the approval code Key in the original approval code and then press the Pound key Approved Press 9 to repeat the code or press the Star key to return to the transaction menu PROMPT DESCRIPTION ACTION Welcome and thank you Please enter your merchant number Key in your merchant numbe...

Страница 7: ...d press the Pound key You entered XX mer chant number Press 1 if the merchant number is correct or press 2 if it is incorrect Enter the transaction code and Press 0 for CLOSE BATCH and then press the Pound key Total deposit is XX XX Press 9 to repeat the amount or press the Star key to return to the transaction menu PROMPT DESCRIPTION ACTION Welcome and thank you Please enter your merchant number ...

Страница 8: ...rge amount in dollars and cents and then press the Pound key You entered XX dollars and XX cents Press 1 if the amount is correct or press 2 if it is incorrect Enter the billing address Key in the cardholder s billing address street number or P O Box and then press Enter the ZIP or postal Key in the cardholder s billing address ZIP code and then press Approved Your authori zation code is The AVS r...

Страница 9: ... match U Unavailable AVS system unavailable or issuer does not support AVS R Retry Issuer s system unavailable or timed out S Not supported AVS not sup ported by issuer at this time PROMPT DESCRIPTION ACTION Welcome and thank you Please enter your merchant number Key in your merchant number and press the Pound key You entered XX merchant number Press 1 if the merchant number is correct or press 2 ...

Страница 10: ... with an associate ERROR CODE DESCRIPTION ACTION DECLINED YOUR DENIAL CODE IS 2XX Transaction has been declined by the card issuer Request another form of payment ERROR YOUR ERROR CODE IS XXX An error has occurred Press the zero 0 key for assistance I M SORRY I WAS UNABLE TO FIND THE TRANSACTION WITHIN THE CURRENT OPEN BATCH You re attempting a void and the system is unable to find a sale return o...

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