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Troubleshooting

Before contacting the service center, follow the instructions below:

• You are advised to fully charge (

) the battery for optimal

operation.

• Avoid storing large amounts of data in your phone as this may

affect its performance.

• Use the FOTA (Firmware Over The Air) Upgrade tool to update

your phone’s software. To access

Update phone

, press

Settings

Device

Device Information

Software Update

Check for

new

• To set your phone to factory default, access

Settings

Device

Device information

Reset Phone

. All your phone data will be

lost permanently. It is strongly advised to fully back up your phone
before resetting.

The following are the most asked questions:

My phone has not responded for several minutes

• Restart your phone by pressing and holding the

End/Power Key

My phone turns off by itself

• Check that your screen is locked when you are not using your

phone, and make sure the

End/Power Key

is not mis-

contacted due to unlocked screen.

• Check the battery charge level.

My phone cannot charge properly

• Make sure that your battery is not completely discharged; if the

battery power has been empty for a long time, it may take around
20 minutes to display the battery charger indicator on the screen.

• Make sure charging is carried out under normal conditions: 0°C

(32°F) to 40°C (104°F).

• When abroad, check that the voltage input is compatible.

Содержание TCL FLIP PRO

Страница 1: ...TCL FLIP PRO USER GUIDE...

Страница 2: ...our phone 13 1 4 Power off your phone 13 1 5 Home Screen 14 2 Phone call 15 2 1 Making a Call 15 2 2 Answering or rejecting a call 18 2 3 Hang up a call 19 3 Contacts 20 3 1 Add a Contact 20 3 2 View...

Страница 3: ...E Mail 29 6 Camera 32 7 Tools 34 7 1 Using Voice Assistant 34 7 2 Utilities 36 7 3 Gallery 37 7 4 Clock 38 7 5 Music 39 7 6 Video 40 7 7 Note 40 7 8 FM Radio 41 7 9 File Manager 42 7 10 Calendar 42 8...

Страница 4: ...Wallpaper Brightness and Screen Timeout 49 10 Security 51 10 1 Lock Unlock your screen 51 10 2 SIM Security 52 10 3 Anti Theft 52 11 KaiOS account 53 12 Software Update 54 13 Safety and use 55 14 Rad...

Страница 5: ...ssory such as a holster or otherwise maintain a distance of 15 mm from the body to ensure compliance with RF exposure requirements Note that the product may be transmitting even if you are not making...

Страница 6: ...use with hearing aids It is important to try the different features of this phone thoroughly and in different locations using your hearing aid or cochlear implant to determine if you hear any interfer...

Страница 7: ...6 1 Your Device 1 1 Overview Camera External display Headset Connector Volume Key Charging Port Microphone...

Страница 8: ...7...

Страница 9: ...s Left Access Applications Press Up Access Commonly Used Settings Press Right Access Camera Video Press down Verizon Cloud Right Soft Key Press Access Contacts Center Soft Key Confirm an option press...

Страница 10: ...Text input Press to add in number Repeat press of to change text input method from ABC to Abc 123 or Predictive text 1 2 Setting up your phone Your phone already has a NANO SIM card installed MicroSDT...

Страница 11: ...Use your fingernail to carefully lift the cover away from the device body Optional Insert the microSD card or replace the SIM card To insert SIM card or microSD card push the SIM card or microSD card...

Страница 12: ...rce or any sharp objects 2 Insert the battery Insert the battery by aligning the gold contacts of the battery with the gold contact points of the device It only fits one way Press down to snap in plac...

Страница 13: ...and cable supplied with the phone Using incompatible chargers or tampering with the charging port could damage your phone and void the warranty To optimize your battery life you may do the following...

Страница 14: ...Read the KaiOS Terms and Privacy Policy press the Center Soft Key to learn more and or open URL Use the Navigation Key and the Center Soft Key to set options then press the Right Soft Key to go to th...

Страница 15: ...tors Press the Right Soft Key to enter Contacts Press the Center Soft Key to enter all app list Press the Left Soft Key to show Notifications From the status bar you can view both phone status to the...

Страница 16: ...l Key or the Center Soft Key to make the call If you make a mistake you can delete the incorrect digits by pressing the Back Delete Key Press the Right Soft Key to show more Options Press the Center S...

Страница 17: ...call Make a call from Contacts From the Home screen press the Right Soft Key or press the Center Soft Key Contacts Choose the contact you want to dial press the Call Key or the Center Soft Key twice...

Страница 18: ...Dial your wireless number 2 When you hear the greeting press to interrupt 3 Follow the instructions NOTE Voice mailboxes not set up within 45 days will be canceled Your voice mailbox is not password p...

Страница 19: ...ation Answer Mode Flip open to answer is On Otherwise Press the Left Soft Key or Call Key to answer Press the Right Soft Key or the End Power Key to decline Press the Center Soft Key to reject the cal...

Страница 20: ...19 2 3 Hang up a call During a call Open the flip and press the End Power Key to end the call Open the flip and close the flip to end the call...

Страница 21: ...m the Home screen press the Center Soft Key and select Contacts to enter Contact list 3 1 Add a Contact On the contacts list screen use the Navigation Key and press the Left Soft Key to create a New C...

Страница 22: ...he Right Soft Key to access Options Add as Favorite 1 Add the contact as a Favorite number You can view it in Contacts Favorite contacts list After added the menu shows Unfavorite Edit Share Delete Ed...

Страница 23: ...and press the Center Soft Key to edit When finished press the Center Soft Key to save 3 4 Share a Contact You can share a single contact with others by sending the contact s vCard to them via Email M...

Страница 24: ...y to view available contacts and the Center Soft Key to make your selection and then press the Right Soft Key to delete 3 6 Import Export Contacts On the contacts list screen press the Right Soft Key...

Страница 25: ...the Contacts list select a contact press the Right Soft Key to show more options Call Make a call to the selected contact Send message Send an SMS MMS to a contact you selected from Contacts Move Cop...

Страница 26: ...ss the Center Soft Key and the Left Soft Key to add blocked number press the Right Soft Key to save Import contacts Import contacts from memory card Gmail and outlook Export contacts Export contacts t...

Страница 27: ...the Messages Key or from the Home screen press the Center Soft Key and select Messages to enter Messages Press the Left Soft Key to write a new message Enter the phone number of the recipient in the...

Страница 28: ...llows you to type faster as the phone tries to predict what you are writing To type Hello press the 4 key once press the 3 key once press the 5 key once press the 5 key once press the 6 key once you h...

Страница 29: ...other compatible phones and email addresses by pressing the Right Soft Key from an open text messages screen and then selecting Add attachment An SMS will be converted to MMS automatically when media...

Страница 30: ...u will be prompted to manually setup your email To add another email account you can press the Right Soft Key to access Options Settings then select Add 5 2 Send E Mail Press the Left Soft Key to comp...

Страница 31: ...oogle Account an App password may solve the problem Steps to generate an App password Visit your App passwords page https myaccount google com security signinoptions two step verification You may be a...

Страница 32: ...etup your email using your username and password If you continue to see a password incorrect error please proceed to Option 3 Option 3 Access Gmail through browser If you don t want to change your sec...

Страница 33: ...Left Soft Key to Deny Take a picture Position the object or landscape in the screen and press the Center Soft Key to take the photo Photos will be automatically saved to the Gallery app After taking...

Страница 34: ...otos previously taken Modes Select to switch between Photo and Video mode To record a video Press Left and Right of the Navigation Key to switch between Photo and Video mode Press Up or Down of the Na...

Страница 35: ...appears speak your voice command out loud Voice Assistant will display the words you have spoken in text and walk you through the steps Use the Navigation Key to move the arrow to an appropriate web...

Страница 36: ...e Voice Assistant Listening screen and speak one sentence at a time At any time you may edit your text message 6 When creating an email Voice Assistant can also compose your messages Speak clearly int...

Страница 37: ...reen press the Center Soft Key and select Utilities ToDo Press the Left Soft Key to add a new task list enter task name then press the Right Soft Key to Create Press the Center Soft Key to select a ta...

Страница 38: ...music library select Settings to set recording rate 7 3 Gallery The Gallery app provides you with one location to view and organize all your saved photos To access this function press the Center Soft...

Страница 39: ...ps by date 7 4 Clock 7 4 1 To Set an Alarm From the Home screen press the Center Soft Key and select Clock Alarm Press the Left Soft Key to add a new alarm The following options will appear Time Selec...

Страница 40: ...ect sound 7 4 3 To Set the Stopwatch From the Home screen press the Center Soft Key and select Clock Stopwatch Press the Center Soft Key to start Stopwatch When the Stopwatch is ongoing press the Righ...

Страница 41: ...access Options 7 7 Note From the Home screen press the Center Soft Key and select Note Press the Left Soft Key to add note enter contents then press the Right Soft Key to Save On the notes list press...

Страница 42: ...o stations that offer Visual Radio service To access this function press the Center Soft Key from the Home screen and select FM Radio To use it you must plug in your headset which works as an antenna...

Страница 43: ...plications media files downloaded from Store YouTube or other locations videos pictures or audios you have captured other data transferred via Bluetooth USB cable etc When you download an application...

Страница 44: ...Calendar view Day view Week view Month view Create New Event Press the Left Soft Key to add new events from any Calendar view Fill in all required information for this new event If it is a whole day e...

Страница 45: ...re options are available by pressing the Right Soft Key from the Calendar main screen Go to date To go to whatever date you want Search Search the event or schedule you added in the Calendar Calendar...

Страница 46: ...press the Center Soft Key to confirm 8 2 Cellular network Data Carrier Press the Center Soft Key to select the Carrier automatically Default is On Data Connection If you do not need to transmit data o...

Страница 47: ...list select one and press the Center Soft Key to configure the access point and connect your phone Be advised you may need to enter a password if applicable Press the Up and Down of the Navigation Key...

Страница 48: ...o select a needed device press the Center Soft Key to confirm then press the Right Soft Key to pair you can review the paired devices by pressing Bluetooth Paired Devices 8 5 Geolocation KaiOS uses GP...

Страница 49: ...the Center Soft Key to confirm 9 2 Change font size To change the device font size From the Home screen press the Center Soft Key select Settings Personalization Display Large Text Press the Center So...

Страница 50: ...r preference on Vibrate Ringtones Notification Alerts as well as Manage Tones Press the Center Soft Key to confirm To adjust Other Sounds All other sounds that are related to Dial Pad or Camera can be...

Страница 51: ...Display Press the Navigation Key to highlight Brightness Select desired brightness by pressing the Left or Right of the Navigation Key To adjust Screen timeout From the Home screen press the Center S...

Страница 52: ...ock the phone screen by creating a password From the Home screen press the Center Soft Key select Settings Privacy Security Screen lock Press the Center Soft Key and select On to enable screen lock in...

Страница 53: ...ellular data networks When enabled any device containing the SIM card will request the PIN upon restart Note A SIM PIN is not the same as the lock code used to unlock the device 10 3 Anti Theft Anti t...

Страница 54: ...password etc then press the Right Soft Key to Next Fill in the date of birth select the gender then press the Right Soft Key to Next Add an email or alternative phone number for password retrieval th...

Страница 55: ...software update Your device s current battery level can be found on your device under Settings Device Battery From the Home screen press the Center Soft Key and select Settings Device Device informati...

Страница 56: ...es in the areas where you drive Always obey them The use of these devices may be prohibited or restricted in certain areas When driving do not use your mobile phone and headset to listen to music or t...

Страница 57: ...call before holding your phone to your ear Also move the handset away from your ear while using the hands free mode because the amplified volume might cause hearing damage Do not let children use the...

Страница 58: ...tten record of all important information stored in your phone All persons should discontinue use and consult a doctor if any of the following symptoms occur convulsion eye or muscle twitching loss of...

Страница 59: ...ial conversations or take a photograph of another person the manufacturer the seller or vendor of your mobile phone including the carrier disclaim any liability which may result from the improper use...

Страница 60: ...these collection points In non European Union jurisdictions Items of equipment with this symbol are not to be thrown into ordinary bins if your jurisdiction or your region has suitable recycling and c...

Страница 61: ...mation technology equipment and office equipment use Due to different applicable electrical specifications a charger you purchased in one jurisdiction may not work in another jurisdiction They should...

Страница 62: ...ent known as the Specific Absorption Rate or SAR The SAR limit set by public authorities such as the Federal Communication Commission of the US Government FCC or by Industry Canada is 1 6 W kg average...

Страница 63: ...e unit and the human body Carry this device at least 15 mm away from your body to ensure RF exposure level compliant or lower to the reported level To support body worn operation choose the belt clips...

Страница 64: ...t to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications not expressly approved by the party responsible for compliance could voi...

Страница 65: ...details call data location details and network resources Note that any data shared with TCL Communication Technology Holdings Limited is stored in accordance with applicable data protection legislatio...

Страница 66: ...e Wi Fi Alliance You have purchased a product which uses the open source http opensource org programs mtd msdosfs netfilter iptables and initrd in object code and other open source programs licensed u...

Страница 67: ...fferent features of this phone thoroughly and in different locations using your hearing aid or cochlear implant to determine if you hear any interfering noise Consult your service provider or the manu...

Страница 68: ...s B1 2 4 5 8 2100 1900 1700 850 900 MHz 4G Bands B2 3 4 5 7 12 13 66 Protection against theft 2 Your phone is identified by an IMEI phone serial number shown on the packaging label and in the phone s...

Страница 69: ...nication Technology Holding Limited shall not be held legally responsible for such differences if any nor for their potential consequences which responsibility shall be borne by the carrier exclusivel...

Страница 70: ...downloads 614427 WARNING Cancer and Reproduction Harm www P65Warmings ca gov Electronic Information For more information on Electronic Recycling 1 Visit TCL Electronic Recycling Program website at htt...

Страница 71: ...vised to fully back up your phone before resetting The following are the most asked questions My phone has not responded for several minutes Restart your phone by pressing and holding the End Power Ke...

Страница 72: ...necting settings Make sure you are in a place with network coverage Try connecting at a later time or another location Invalid SIM card Make sure the SIM card has been correctly inserted see 1 2 Setti...

Страница 73: ...y contacts Make sure your SIM card is not broken Make sure your SIM card is inserted properly Import all contacts stored in SIM card to phone The sound quality of the calls is poor You can adjust the...

Страница 74: ...ovider to check service availability and check MMS parameters Verify the server center number or your MMS profile with your service provider The server center may be swamped try again later SIM card P...

Страница 75: ...terval for as long as possible Exit background running applications if they are not being used for a long time Deactivate Bluetooth Wi Fi or GPS when not in use The phone will become warm following pr...

Страница 76: ...Technology Holdings Limited reserves the right to alter material or technical specification without prior notice TCL is a registered trademark of TCL Technology Group Corporation 2021 TCL Technology...

Страница 77: ...CHARITYMOBILE COM 1 877 474 3662...

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