14
(Impossible to replace with similar model)
•
Object for the Product Replacement is that has A/S
History with over 3times failure mode at same symptom
during the A/S period.
Types of Customer Damage
Compensations
Warranty
Period
After
Warranty
Period
Problems
caused by
the product’s
functional
defects
under the
normal use
(Within the
holding
period of the
part)
In case of the product needed important
repair within 10 days from the date of
purchase
Replacement
of the
product or
full refund on
purchase
price
In case of the major parts needed repair
within 1 month from the date of purchase
Replacement
of the
product
In case of the replaced product needed
important repair within 1 month from the
date of eplacement
Refund
In case that replacement is impossible
In case that problem happens
Free of
charge repair
service
In case that the problem happens again
even after repairing the same problem
(fourth time)
Replacement
of the
product or
full refund on
purchase
price
In case that the problem happens again
even after repairing 4 times with different
respective problems (fifth time)
In case that repair is impossible
In case that repair is impossible due to
not having parts required for repair
Refund
with 10%
