Troubleshooting
Troubleshooting
Troubleshooting
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Listed below are helpful hints to follow when you encounter any problem:
Make sure that the AC power adapter is properly connected.
Make sure that the battery is not too hot or cold. Allow time for the battery to return to room temperature.
Make sure that the battery is installed correctly.
Battery problems
Try to isolate which part of the tablet computer is causing the problem.
Make sure that you turn on all peripheral devices connected to the tablet before turning on the tablet.
If an external device has a problem, make sure that the cable connections are correct and secure.
Make sure that all the device drivers are correctly installed.
Frequently inspect your tablet and its components for damage or wear or signs of danger. Make notes of your
observations. Are there any messages on the screen? Do any indicators light? Detailed descriptions are useful to
the service personnel when you need to consult one for assistance.
If any problem persists after you follow the instructions in this chapter, contact an authorized dealer for assistance.
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Bluetooth problems
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The operating time of a fully charged battery becomes shorter.
If you often partially recharge and discharge, the battery might not be charged to its full potential. The actual operating
time can be different from the estimated time, depending on how you are using the tablet. If the actual operating time is
much less than the estimated time, contact an authorized dealer for assistance.
Make sure that both devices have Bluetooth turned on.
Make sure that the distance between the two devices is not over 10 meters and that there are no walls or other large
obstructions between the devices.
Make sure both devices are turned on and have been configured to be discoverable.
Make sure that both devices are compatible.
During non-operation, the screen may automatically turn off as a result of power management /sleep mode. Press power
button once to de-activate sleep mode.
Display problems
Nothing appears on the screen.
Adjust the brightness and/or contrast of the display.
The characters on the screen are dim.
Remove any protective film on the touch screen. The protective film may prevent the device recognition input.
Make sure that your fingers are dry and clean before you tap the touch screen.
Restart the tablet to clear any temporary software bugs.
If the tablet’s touch screen response is incorrect, please try the following:
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