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Product Warranty Statement
Cervoz products are warranted to be free from manufacturing defects in materials and
workmanship starting from the date of delivery. The actual warranty period of Cervoz products
vary with product categories. Complete details can be found here:
http://www.cervoz.com/support/warranty.php
During the warranty period, we shall, at our option, either repair or replace any product that
proves to be defective under normal operation.
Defects, malfunctions, or failures of the warranted product caused by damage resulting from
natural disasters (such as by lightening, flood, earthquake, etc.), environmental and
atmospheric disturbances, other external forces such as power line disturbances, plugging the
board in under power, or incorrect cabling, and damage caused by misuse, abuse, and
unauthorized alteration or repair, and the product in question is either software, or an
expendable item (such as a fuse, battery, etc.), are not warranted.
RMA Instruction
Customers must fill in Cervoz Return Merchandise Authorization (RMA) Request Form
and obtain a RMA number prior to returning a defective product to Cervoz for service.
Customers must collect all the information about the problems encountered and note
anything abnormal and describe the problems on the “Cervoz Service Form” for the RMA
number application process.
Charges may be incurred for certain repairs. Cervoz will charge for repairs to products
whose warranty period has expired. Cervoz will also charge for repairs to products if the
damage resulted from acts of God, environmental or atmospheric disturbances, or other
external forces through misuse, abuse, or unauthorized alteration or repair. If charges will
be incurred for a repair, Cervoz lists all charges, and will wait for customer’s approval
before performing the repair.
Customers agree to insure the product or assume the risk of loss or damage during transit,
to prepay shipping charges, and to use the original shipping container or equivalent.
Customers can send back faulty products with or without accessories (manuals, cable,
etc.) and any components from the card. If the components were suspected as part of the
problems, please note clearly. Otherwise, Cervoz is not responsible for the devices/parts.
Repaired items will be shipped along with a "Repair Report" detailing the findings and
actions taken.
Limitation of Liability
Cervoz’ liability arising out of the manufacture, sale, or supplying of the product and its use,
whether based on warranty, contract, negligence, product liability, or otherwise, shall not
exceed the original selling price of the product. The remedies provided herein are the
customer’s sole and exclusive remedies. In no event shall Cervoz be liable for direct, indirect,
special or consequential damages whether based on contract of any other legal theory.
