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3. Management techniques and storage methods
4. Guide to Product A/S
Management Techniques
1) Unplug the power cord from the socket before cleaning the product.
2) Wipe off the dust on the surface of the main body and the controller with
dry towel or fabric.
3) Do not use chemical solvents such as benzene or thinner
(may cause damage to the product).
4) Do not wash the main body and controller
(risk of electric shock).
5) Wait until the product cools down and avoid creases when storing it.
Storage Methods
1) Avoid direct sunlight or sharp change of temperature and humid places.
2) Do not store the product in a place with lots of humidity, dust, or oil.
3) Do not store the product in crumpled state or folded multiple times
(may cause product failure).
4) Do not store the cord in folded or twisted state.
5) Store the product in a place with good ventilation.
6) Dry the product sufficiently in a place with good ventilation about once a month.
7) Check often for any damage in the product. Stop using the product and contact
the A/S center in case of abnormality or misuse.
Self-check – Before Contacting Us for A/S
Power is not turned on.
- Is power not turned on? Check the main power.
- Is the power cord connected well?
Request for A/S
If the product is not operating normally even after the self-check, stop
using it immediately. Turn power off and disconnect the power cord.
For A/S requests, contact the CERAGEM customer support center.
The following do not indicate product failure:
- I can feel warmth from the temperature controller: There is slight heat generated since
the heat shield is installed inside the temperature controller.
- I can hear some noise from the temperature controller: The noise is generated when
many electronic parts control or adjust the temperature inside the controller.
- I can hear some noise from the mat: The noise is generated when the mat offsets the wavelength
of the electromagnetic waves or magnetic fields and blocks the electromagnetic waves. It is also
heard when electricity is automatically cut off after the highest temperature is reached.
The mat is too hot.
- Is the mat not folded?
- Have you set the temperature dial to “+” for an extended period?
The mat is not heated.
- Is the temperature controller connected to the mat’s main body?
- Is the temperature controller dial properly set?
