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Installation and Operation Manual - FW3500
ENGLISH
CENTURY HEATING LIMITED WARRANTY
CENTURY HEATING LIMITED WARRANTY
The warranty of the manufacturer extends only to the original retail purchaser and is not transferable. This warranty covers brand
new products only, which have not been altered, modified nor repaired since shipment from factory.
This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack of
maintenance, over firing, negligence or accident during transportation, power failures, downdrafts, venting problems or
under-estimated heating area are not covered by this warranty. The recommended heated area for a given appliance is
defined by the manufacturer as its capacity to maintain a minimum acceptable temperature in the designated area in case of
a power failure.
This warranty does not cover any scratch, corrosion, distortion, or discoloration. Any defect or damage caused by the use of
unauthorized or other than original parts voids this warranty. An authorized qualified technician must perform the installation in
accordance with the instructions supplied with this product and all local and national building codes. Any reclamation related to
an improper installation is not covered by this warranty.
The manufacturer may require that defective products be returned or that digital pictures be provided to support the claim.
Returned products are to be shipped prepaid to the manufacturer for investigation. Transportation fees to ship the product back
to the purchaser will be paid by the manufacturer. All parts costs covered by this warranty are limited according to the table
below.
The manufacturer, at its discretion, may decide to repair or replace any part or unit after inspection and investigation of the defect.
The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale
price of any warranted but defective parts. The manufacturer shall, in no event, be responsible for any uncommon, indirect,
consequential damages of any nature, which are in excess of the original purchase price of the product. A one-time replacement limit
applies to all parts benefiting from lifetime coverage. This warranty applies to products purchased after July 1st, 2020.
DESCRIPTION
WARRANTY
APPLICATION*
PARTS
Combustion chamber (welds only) and cast iron door frame.
5 years
Surrounds, heat shields, ash drawer, steel legs, pedestal and convector air-mate.
2 years
Removable stainless steel combustion chamber components, secondary air tubes**,
deflectors and supports.
2 years
Glass retainers, handle assembly, and air control mechanism.
2 years
Carbon steel combustion chamber components, vermiculite baffle**and ceramic glass.
1 year
Blower, heat sensors, switches, rheostat, wiring, and other controls.
1 year
Firebricks, paint and gaskets.
-
Any parts replaced under the warranty (Except firebricks, paint and gaskets)
90 days
*Subject to limitations above. **Picture required.
Shall your unit or a components be defective, contact immediately your CENTURY. To accelerate processing of your warranty
claim, make sure to have on hand the following information when calling:
• Your name, address and telephone number;
• Serial number and model name as indicated
• Installation configuration;
on the nameplate fixed to the back of your unit;
• Nature of the defect and any relevant information.
Before shipping your unit or defective component to our plant, you must obtain an Authorization Number
from your CENTURY. Any merchandise shipped to our plant without authorization will be refused
automatically and returned to sender.
