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Troubleshooting
Warranty
* The warranty card enclosed with your purchase must be presented at the time
of request for repair.
1. Product warranty is based on the information provided on the warranty card.
2. Please keep the proof of purchase, as the warranty period is calculated from
the date of purchase. (If the purchase date cannot be confirmed, the date after
3 months from manufacturing or customs clearance shall be deemed as the
purchase date.)
3. In case of using household products for sales purposes or under abnormal
conditions, the repair warranty period shall be reduced by 50%.
4. The warranty card will not be reissued.
5. If the product is supplied under a separate contract, the warranty policy will
be applied in accordance with the main contract.
6. The product quality warranty period is different from the free repair warranty
period and it means the warranty period below.
- As of the initial purchase date after product exchange
- The battery warranty period is the period when free battery exchange is
available.
Repair warranty period: 12 months
Quality warranty period: 12 months / Battery warranty period: 6 months