Others
Criteria for Settlement of Consumer Disputes
Consumer Damage Type 1
Compensation
Demand for crucial repairs due to occurrence
of defects in performance or function during
normal use of product within 10 days of
purchase
Product exchange or refund of purchase price
Demand for crucial repairs due to occurrence
of defects in performance or function during
normal use of product within 1 month of
purchase
Product exchange or free repair
Damage occurred during transport process
following purchase of the product
Product exchange
Consumer Damage Type 2
Compensation
Within warranty
period (12 months)
After expiration of
warranty period
Occurrence of
defects in
performance or
function during
normal use of
product
Reoccurrence of defect
(3rd time) for same defect
that has been repaired up
to 2 times
Product exchange or
refund of purchase
price
Paid repair
Reoccurrence of defect
(5th time) in parts that
have been repaired up to
4 times
Refund with 10% added
to amount depreciated
from total
Businessperson’s loss of
product sent in for repair
by consumer
Occurrence of
defects in
performance or
function
resulting from
consumer
negligence or
fault
Repair possible
Paid repair
Paid repair
Repair not possible
Product exchange
after collection of
sum applicable for
paid repair
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