Troubleshooting
Indicator
Issue
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Indicator
Issue
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No lights on the
Network Unit
display.
Power indicator is red.
Power indicator is green but no bars
on the
Network Unit
display.
Power indicator is Flashing
Green.
No lights on the
Coverage
Unit
display.
Coverage Unit
Power Indicator is red
Seven segment
display cycling for
more than a minute.
Zero displayed.
The
Coverage Unit
and
Network Unit
icons are red
with two arrows.
The device is not receiving power.
Network Unit
hardware issue.
Network Unit
does not have a 4G LTE
signal.
Network Unit
Is setting up
communications with
Coverage Unit
.
The device is not powered.
System Error.
The
Coverage Unit
still trying to wirelessly
connect to the
Network Unit
.
The
Coverage Unit
is “Too Close” to the
Network Unit
.
The
Coverage Unit
is “Too Far Away” from
the
Network Unit
.
1. Is the unit plugged in?
2. Is there power at the outlet?
3. Try exchanging the power supplies with the
Coverage Unit
to determine if the power
supply is defective.
Please check the
Coverage Unit
for an alternating error number to determine the proper
solution from the list of Error Messages below.
Try moving the
Network Unit
to another room or area where you have more coverage.
(Use your mobile phone to find the best 4G LTE coverage).
Wait a few moments, once a path has been set up, the light will stop flashing.
1. Is the unit plugged in?
2. Is there power at the outlet?
3. Try exchanging the power supplies with the
Network Unit
to determine if the power
supply is defective.
Please check the seven segment display for an alternating Error Messages to determine
the proper solution from the list of Error Messages below.
1. Wait for the display to stop cycling. This could take several minutes.
2. Make sure that all other electronic devices (Wi-Fi routers, home phones, computers,
etc.) are at least 1 meter from the
Coverage
&
Network Units
.
Move the
Coverage Unit
farther away from the
Network Unit
. The separation distance
may be over 20 meter for a residence, and much farther for open commercial spaces.
Try and get an 8 or 9 on the display.
Move the
Coverage Unit
closer to the
Network Unit
.
COVERAGE UNIT
DISPLAY
NETWORK UNIT
DISPLAY
E1
E3
E4
E5
E7
E8
E9
No 4G LTE signal at the
Network Unit
.
Coverage Unit
is overheating.
Network Unit
is overheating.
Registration Required.
Unit disabled by network.
Input signal at
Network Unit
too strong.
Your system was moved from its original address.
Registration required due to location lock.
Try moving the
Network Unit
to another room or area where you have coverage. (Use your cell phone to
find the best 4G LTE coverage).
Make sure that the vents on the unit are not blocked. Move the unit to a cooler area. The system will
start working normally when it cools down.
Register your address with your mobile network provider, using the
Cel-Fi WAVE app
.
Please call your cell phone provider.
Your
Network Unit
is too close to a cellular tower. This may result in a reduced output power (smaller
coverage bubble) to limit network interference. Note: If you have satisfactory boost in cellular service
you can ignore this message. Otherwise move your
Network Unit
to another location. You might need
to move your
Network Unit
to the other side of your home/office.
Either move the system back to its original location or register your new address with your mobile
network provider, using the
Cel-Fi WAVE app
.
ERROR
MESSAGES DISPLAY
If you see any other error messages or for additional information about
Cel-Fi DUO+ Smart Signal Booster
Installation go to:
www.cel-fi.com/support
Low
Coverage Unit
number or
Network Unit
input signal.
Network Unit
and
Coverage Unit
are too
close together or
Network Unit
signal
level is low.
Move the
Coverage Unit
away from the
Network Unit
to get a higher coverage number.
This can mean putting the
Coverage Unit
on the opposite end of your home. Higher
numbers indicate better coverage. You can also move the
Network Unit
to an area with
a stronger signal. More bars is always better.
PERFORMANCE
The
Coverage Unit
has
a boosted signal but
only in a small area.
Indicator
Issue
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Signal
Indicator
LTE
Indicator
Power & Status Indicator
Alternating E and
Numeric Error Code
Power & Status Indicator
Seven Segment Display
Coverage Unit
Indicator
Network Unit
Indicator
COVERAGE UNIT
NU
CU
Indicator
Issue
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