40
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CONGA 4690
ENGELSK
8. TROUBLESHOOTING
Problem
Solution
The robot does not start up or does
not clean.
The robot cannot operate with low battery.
Allow it to charge before operating it.
The room temperature is below 0 ºC or above 50 ºC.
Operate the robot in a room where the temperature
is between the stated temperature range.
The robot cannot charge or return to
the charging base.
There are too many obstacles near the charging
base, relocate the charging base to an area free of
obstacles.
Clean the charging terminals.
Make sure the power switch is turned on.
The robot is too far away from the charging base,
place it closer and try again. zThere is very little
free space around the charging base. Make sure
the charging terminals are clean.
The robot does not work properly.
Turn the robot off, switch it off and turn it on again.
Once the robot is turned on and has left the charg
-
ing base, hold down the Back home button on the
robot until it beeps. Immediately after, let go the
button and press it again until the robot starts
speaking. This way the robot will be restarted.
The robot emits a strange noise dur
-
ing cleaning.
The main brush, side brush or omnidirectional
wheel may have foreign matters tangled, stop the
robot and clear it up.
The robot does not clean efficiently
or dust leaks from the robot.
The dust tank is full. Empty it and clear the high-ef
-
ficiency filter if it is blocked.
The high-efficiency filter is blocked, clear it.
The main brush is tangled with foreign matter,
please clear it up.
The robot could not connect to Wi-
Fi.
The Wi-Fi signal is poor. Make sure the Wi-Fi signal
is correct.
The Wi-Fi connection is unstable. Reset the router,
check if there are any App updates and try again.
Make sure your device’s mobile data are deactivat
-
ed to improve the binding process.
The robot did not carry out the
scheduled cleaning task.
Check if the robot is in Night mode and switch
mode. The robot does not carry out scheduled
cleaning cycles under this mode.
Make sure the robot is connected to the network,
it will not be able to carry out scheduled cleaning
tasks without being connected.
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