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CID110A/08062013 

51 / 56 

 

 

8.3 

What to do in case of a failure? 

This section describes which actions you can perform yourself in case of a failure of the payment 
terminal. 
 

Problems with reading payment cards: 

•

 

As a test, try to perform a transaction for 

€

 0.01 with another payment card. Preferably use a 

card from another bank. If this transaction is successful, the payment card of the cardholder 
may be defect. If this transaction is unsuccessful, there may be a problem with the card reader 
of the payment terminal. 

•

 

Reset the payment terminal by interrupting the power supply for 15 seconds.  

 

In case of communication problems: 

•

 

Reset the payment terminal by interrupting the power supply for 15 seconds.  

•

 

Check whether the Ethernet cable is properly connected to the terminal and the modem or 
router. Also check whether the connectors of the payment terminal and the Ethernet cable are 
damaged. 

•

 

Test the communication links of the payment terminals (see subsection 2.4.4). 

•

 

Do you suspect that your terminal is not connected? Please contact your Internet service 
provider to check your connection and your subscription. 

•

 

Does the connection work properly and the aforementioned actions did not solve the failure? 
Then please contact the CCV Service Centre for technical support.  

 

Please note: 

make sure you have the TMS Terminal ID or the payment terminal code at hand. This will 

enable our employees to help you faster. Read how you can find this information on the following page. 
 

 

 

Содержание Budget

Страница 1: ...User Manual C C V B U D G E T ...

Страница 2: ...neral Terms and Conditions of CCV Holland BV dated August 2012 and the service leaflet of the corresponding product These documents have already been included in the offer All rights reserved No part of this publication may be reproduced stored in computerised databases or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without the prior written co...

Страница 3: ...wn of the payment terminal 20 3 5 1 Performing an activation of the terminal 20 3 5 2 Performing a deactivation of the terminal 20 3 6 The use of payment cards 21 3 7 Placing a printing paper roll 21 4 PERFORMING TRANSACTIONS 22 4 1 Overview of the different types of transactions 22 4 1 1 Which transactions can I perform with a payment card 22 4 2 Entering a tip during a transaction 24 4 3 Sale 25...

Страница 4: ...payment terminal 49 8 1 2 Cleaning of the chip card reader 50 8 1 3 Cleaning of the magnetic card reader 50 8 2 Periodic version check of the software 50 8 3 What to do in case of a failure 51 8 3 1 Looking up the TMS Terminal ID and the payment terminal code 52 9 ACCESSORIES FOR THE PAYMENT TERMINAL 53 9 1 Ordering accessories 53 9 2 Ordering printing paper rolls via the payment terminal 53 10 GL...

Страница 5: ...u purchased a payment terminal from a payment terminal supplier in this case CCV Cashier As a cashier you are the one operating the payment terminal during the performance of transactions Cardholder The cardholder is the person who is charged a transaction amount for a product or service During the performance of a transaction the cardholder also operates the terminal Internet provider Your transa...

Страница 6: ...lied 1 The VX 520 payment terminal The payment terminal is operated both by you and by the cardholder when performing transactions 2 Power cable The power cable is used to connect the payment terminal to an outlet 230 volts 3 Ethernet cable You connect the Ethernet cable to the payment terminal and a communication module Ethernet modem or Ethernet router You can find more information on connecting...

Страница 7: ... it reasonably impossible for third parties to see the PIN code The payment terminal is equipped with a privacy shield The cardholder can use this shield to cover the keyboard when entering the PIN code Should your payment terminal not be equipped with a privacy shield please contact the CCV Service Centre 2 2 2 Use of the card reader Make sure that the payment card is always visible to the cardho...

Страница 8: ... as described in the example table below Should the equipment be disconnected temporarily to be placed at a different location Then also connect the equipment as described in the table below Connecting the VX 520 1 Push the tab back and slide the cover back to remove it 2 Use the power cable to connect the payment terminal to an outlet Connecting to an outlet 230 volts ...

Страница 9: ...ng up communication Your payment terminal must be able to communicate over the Internet This is necessary to forward transactions to an acquirer for further processing but also to communicate with the CCV Terminal Management System For instance new software can be installed on your terminal by communicating with the Terminal Management System Connecting to an Ethernet modem Ethernet router ...

Страница 10: ...you like to have your payment terminal communicate via a non certified data communication link public Internet Then please contact the CCV Service Centre to have the communication set up 2 4 2 Setting a static IP address Please note you will receive the information for setting the data communication link from your Internet provider Is this information not known to you Then please contact your Inte...

Страница 11: ...d confirm with OK ________________0 0 0 0 TCP IP 11 Select SUBNET MASK TERMINAL IP ADDRESS SUBNET MASK GATEWAY SUBNET MASK 12 Press CORR enter the subnet mask and confirm with OK ________________0 0 0 0 TCP IP 13 Select GATEWAY TERMINAL IP ADDRESS SUBNET MASK GATEWAY GATEWAY 14 Press CORR enter the gateway and confirm with OK ________________0 0 0 0 TCP IP 15 Press STOP repeatedly until you are ba...

Страница 12: ...NT PASSWORD _ _ _ _ _ MERCHANT MENU 4 Select CONFIGURE REPORTS FUNCTIONS CONFIGURE CONFIGURE 5 Select TERMINAL TERMINAL C TAP TERMINAL 6 Select COMMUNICATION COMMUNICATION MERCHANT PASSWORD E JOURNAL COMMUNICATION 7 Select TCP IP SELECT MODEM TCP IP TCP IP 8 Select RESET ALL DHCP and then press STOP RESET ALL DHCP STATIC IP ADDRESS IP ADDRESS DNS1 TCP IP 9 Wait between 10 and 30 seconds and press ...

Страница 13: ...NU PROTECTED ITEM 3 Enter the merchant password by default 99999 and confirm with OK MERCHANT PASSWORD _ _ _ _ _ MERCHANT MENU 4 Scroll to and select DIAGNOSIS FUNCTIONS CONFIGURE DIAGNOSIS DIAGNOSIS 5 Select COMM TEST COMM TEST COMM TEST 6 Select TERMINAL TERMINAL C TAP TERMINAL 7 Select ALL CONNECTIONS ALL CONNECTIONS TMS CONFIGURATION TMS CONFIG BACKUP After all connections have been tested a r...

Страница 14: ...104 96 44 15002 CONNECTION OK TCP IP SESSION OK C TAP CCV host 194 104 96 43 10000 CONNECTION OK TCP IP SESSION OK Equens host 82 195 48 7 50496 CONNECTION OK TCP IP SESSION OK CTAP Scheme 52800001 82 195 48 7 50496 CONNECTION OK TCP IP SESSION OK CTAP Scheme 52800002 194 104 96 43 10000 CONNECTION OK TCP IP SESSION OK REPORT END Section 8 3 describes which actions you can perform yourself in case...

Страница 15: ...orming operations with the payment terminal 4 Privacy shield The protective shield around the keyboard Using this protective shield and his or her hand the cardholder can shield the keys of the terminal while entering the PIN code 5 Chip card reader The cardholder can insert a payment card with EMV chip into the chip card reader when performing the transaction see section 3 6 6 Magnetic card reade...

Страница 16: ...ss the numeric keys to enter numbers For example to enter a transaction amount The cardholder can use the numeric keys to enter a PIN code 5 key Punctuation marks that you can enter by pressing the ALPHA key have been programmed under this key see subsection 3 2 1 6 key Punctuation marks that you can enter by pressing the ALPHA key have been programmed under this key see subsection 3 2 1 7 STOP ke...

Страница 17: ... You can enter these by pressing the ALPHA key First press a numeric key then the key or the key and then the ALPHA key Which letter or punctuation mark appears depends on the number of times you press the ALPHA key see table below ALPHA key 1x 2x 3x 4x 5x 6x 7x 8x 9x 10x 11x 12x 13x 14x 1 Q Z q z 1 2 A B C a b c 2 3 D E F d e f 3 4 G H I g h i 4 5 J K L j k l 5 6 M N O m n o 6 7 P R S p r s 7 8 T...

Страница 18: ... the receipt will be deleted from the payment terminal The menu options are not displayed at the same height as a function key This arrow indicates the function key you should press to select the menu option Scroll to the first line of a menu Scroll up one line Scroll down one line Scroll to the last line of a menu The screen displays up to eight lines The upper line above the line always indicate...

Страница 19: ...06 12 1 Press the purple function key below the symbol to open the menu SALE OTHER TRX MAIN MENU 2 Select MERCHANT MENU DISPLAY INFO MERCHANT MENU SERVICE MENU PROTECTED ITEM 3 Enter the merchant password by default 99999 and confirm with OK MERCHANT PASSWORD _ _ _ _ _ MERCHANT MENU 4 Select CONFIGURE REPORTS FUNCTIONS CONFIGURE CONFIGURE 5 Select TERMINAL TERMINAL C TAP TERMINAL 6 Select MERCHANT...

Страница 20: ...ol TERMINAL DEACTIVATED PROTECTED ITEM 2 Enter the merchant password by default 99999 and confirm with OK MERCHANT PASSWORD _ _ _ _ _ 3 5 2 Performing a deactivation of the terminal At the end of the day you should perform a deactivation of the terminal The period for the financial transactions will then be closed and the reports are printed out To perform a deactivation of the terminal please per...

Страница 21: ...he magnetic card reader with the magnetic strip facing down and toward the terminal 3 7 Placing a printing paper roll Perform the actions below to place a new printing paper roll Always do this carefully The cut edge is sharp and the printer may be hot 1 Open the cover of the printer This is done by pulling back the printer knob and sliding the printer cover backwards If present remove the previou...

Страница 22: ...you enter an authorisation code that you obtained through a telephone reservation Cash advance after referral A cardholder withdraws money at a point of sale During this transaction a reservation that you obtained through a telephone authorisation code must be entered Card check Check with the card issuer whether the payment card is still valid Extra reservation Increase the previously reserved am...

Страница 23: ... merchant password by default 99999 and confirm with OK MERCHANT PASSWORD _ _ _ _ _ MERCHANT MENU 4 Select REPORTS REPORTS FUNCTIONS CONFIGURE REPORTS 5 Select C TAP TERMINAL C TAP C TAP 6 Select PARAMETERS FINANCIAL PARAMETERS STATUS PARAMETERS 7 Select PER ACQUIRER TERMINAL PER ACQUIRER BRAND RELATIONS SELECT ACQUIRER 8 Select the desired transaction processor The acquirer parameter will now be ...

Страница 24: ...ervations sales after reservations and sales after referrals may be performed The last transaction may also be cancelled the cardholder is allowed to tip during a transaction The tip amount in this example may not exceed 20 of the transaction amount and not exceed 10 000 4 2 Entering a tip during a transaction A tip can be added to a transaction amount This is only possible if allowed by the acqui...

Страница 25: ...der AMOUNT EUR 0 00_______ 3 The cardholder inserts the card into the chip card reader or swipes it through the magnetic card reader TOT 0 01 EUR YOUR CARD PLEASE 4 The cardholder enters the PIN code and approves the transaction with OK SALE TOT 0 01 EUR ENTER PIN OK PIN _______________ 5 The cardholder removes the card APPROVED REMOVE CARD 6 The cardholder hands you back the terminal Now press OK...

Страница 26: ...3 Press the purple function key below the symbol TOT 0 01 EUR YOUR CARD PLEASE SALE 4 Enter the card number and confirm with OK CARD NUMBER OK __________________ SALE 5 Enter the expiry date and confirm with OK EXPIRY DATE OK __________________ MMYY Please note you may need a CVC2 code while performing the transaction This is a three digit code It can usually be found on the back of the payment ca...

Страница 27: ...ation To cancel a previously performed transaction you can perform a cancellation Please note to cancel the previously performed transaction you will need an authorisation code This code is printed on the copy of the receipt of the transaction you wish to cancel Please see the next page for an example of a copy of the receipt with an authorisation code Performing a cancellation goes as follows Scr...

Страница 28: ...K 9 The cardholder removes the card APPROVED REMOVE CARD 10 The cardholder hands you back the terminal Now press OK PLEASE RETURN UNIT TO ATTENDANT CANCELLATION 11 The cancellation was successful TRANSACTION OK Journal CCV Holland B V Westervoortsedijk 55 6827 AT Arnhem Terminal CT380071 Merchant 423600707814 Period 2166 Transaction 00000002 MASTERCARD A00002301 Card xxxxxxxxxxxx6015 Card Sequence...

Страница 29: ...nto the chip card reader or swipes it through the magnetic card reader TOT 0 01 EUR YOUR CARD PLEASE 5 The cardholder enters the PIN code and approves the transaction with OK RESERVATION TOT 0 01 EUR ENTER PIN OK PIN _______________ 6 The cardholder removes the card APPROVED REMOVE CARD 7 The cardholder hands you back the terminal Now press OK PLEASE RETURN UNIT TO ATTENDANT RESERVATION 8 The rese...

Страница 30: ...e receipt of the reservation you performed previously Please see section 4 4 for an example of a copy of the receipt with an authorisation code The code may consist of numbers and letters In subsection 3 2 1 you will find more information on entering letters SALE AFTER RESERV 4 Enter an authorisation code and confirm with OK AUTHORISATION CODE ________ 5 The cardholder inserts the card into the ch...

Страница 31: ...m with OK AMOUNT EUR 0 00_______ 5 The cardholder inserts the card into the chip card reader or swipes it through the magnetic card reader TOT 0 01 EUR YOUR CARD PLEASE 6 The cardholder presses OK to approve the transaction REFUND TOT 0 01 EUR OK 7 The cardholder removes the card APPROVED REMOVE CARD 8 The cardholder hands you back the terminal Now press OK PLEASE RETURN UNIT TO ATTENDANT REFUND 9...

Страница 32: ...ch acquirers they are linked you can print a Brand relation report If you have changed any settings for the payment cards we recommend you always print and check a Brand relation report To print a Brand relation report please perform the following actions Screen of the VX 520 Action 01 06 12 1 Press the purple function key below the symbol to open the menu SALE OTHER TRX MAIN MENU 2 Select MERCHAN...

Страница 33: ...minal Management System under Transaction processor CCV Date and time on which you printed the report The different types of payment cards Per card the registration number also called Merchant ID is indicated You can also see whether the card is linked to the transaction processor Transaction processor Equens The different types of payment cards Per card the registration number also called Merchan...

Страница 34: ...line 5 2 3 Accepting a payment card via another acquirer and another transaction processor The registration number of the acquirer The new transaction processor CCV Equens or Atos Worldline 5 2 1 5 2 1 Adding a payment card Please note to implement this change you will need the registration number of the payment card You should also know which transaction processor will process the transactions Is...

Страница 35: ...d to a transaction processor Otherwise the message shown at action 11 will appear ADD BRAND 10 Press OK to add the card to the new transaction processor BRAND ALREADY HAS A RELATION WITH NAME PROCESSOR DISC RELATION NO STOP YES OK ADD BRAND 11 Press the CORR key MERCHANT ID ____1234 ADD BRAND 12 Enter the registration number you received from the acquirer and confirm with OK MERCHANT ID __________...

Страница 36: ...rd by default 99999 and confirm with OK MERCHANT PASSWORD _ _ _ _ _ MERCHANT MENU 4 Select CONFIGURE REPORTS FUNCTIONS CONFIGURE CONFIGURE 5 Select C TAP TERMINAL C TAP CONFIGURATION 6 Select EDIT RELATIONS EDIT RELATIONS SELECT ACQUIRER 7 Select the transaction processor CCV Equens or Atos Worldline to which the card you want to remove is linked CCV host Equens host AWL NL host EDIT RELATIONS 8 S...

Страница 37: ...ons Screen of the VX 520 Action 01 06 12 1 Press the purple function key below the symbol to open the menu SALE OTHER TRX MAIN MENU 2 Select MERCHANT MENU DISPLAY INFO MERCHANT MENU SERVICE MENU PROTECTED ITEM 3 Enter the merchant password by default 99999 and confirm with OK MERCHANT PASSWORD _ _ _ _ _ MERCHANT MENU 4 Select CONFIGURE REPORTS FUNCTIONS CONFIGURE CONFIGURE 5 Select C TAP TERMINAL ...

Страница 38: ... Press the CORR key MERCHANT ID ____1234 MERCHANT ID 11 Enter the registration number you received from the acquirer and confirm with OK MERCHANT ID _________________ 1234 CHANGE MERCHANT ID 12 Press STOP repeatedly until you are back at the home screen An acquirer parameter session will now be started UnionPay VISA Maestro 13 After the acquirer parameter session is completed a receipt is printed ...

Страница 39: ...ICES CARD BRAND PARAMETER ID 4556313529 0000 000000004 ALLOWED SERVICES NOT VALID CHECK MERCHANT ID FOR VISA CARD BRAND MasterCard 2003 MERCHANT ID 455600707814 ALLOWED SERVICES CARD BRAND PARAMETER ID B480 000000007 NEXT UPDATE 01 07 2012 05 22 00 REPORT END Please note was the changing of the registration number for the payment card or the adding of the payment card unsuccessful The new registra...

Страница 40: ...er type of transaction and type of card 6 2 Automatically printing reports at a deactivation of the terminal If you perform a deactivation of the terminal see subsection 3 5 2 the reports are printed automatically Which reports are printed depends on the settings of your payment terminal 6 3 Interim printing of reports Would you like to print a report before the end of a period The following subse...

Страница 41: ...PEN EFT TOTALS TRX EUR SALE 5 0 05 CANCELLATION SALE 1 0 01 REFUND 1 0 01 TOTAL 0 03 CCV Maestro TRX EUR SALE 2 0 02 TOTAL 0 02 VPAY TRX EUR SALE 1 0 01 TOTAL 0 01 MasterCard TRX EUR SALE 2 0 02 CANCELLATION SALE 1 0 01 REFUND 1 0 01 TOTAL 0 00 REPORT END The date and time on which you printed the total report The TMS Terminal ID of the payment terminal and information on the period to which the r...

Страница 42: ... ITEM 3 Enter the merchant password by default 99999 and confirm with OK MERCHANT PASSWORD _ _ _ _ _ MERCHANT MENU 4 Select REPORTS REPORTS FUNCTIONS CONFIGURE REPORTS 5 Select TERMINAL TERMINAL C TAP TERMINAL 6 Select FINANCIAL FINANCIAL PARAMETERS FINANCIAL 7 Select E JOURNAL The E journal will now be printed Please see the next page for an example of the E journal E JOURNAL CURRENT PERIOD FINAN...

Страница 43: ...CQUIRER ID 67300110 TRANSACTION TERMINAL TREATMENT RES 0000 JOURNAL Terminal CT380071 Merchant 423600707814 Period 2166 Transaction 00000003 MASTERCARD A00002301 Card xxxxxxxxxxxx6015 Card Sequence Nr 00 Valid thru 30 04 14 CANCELLATION Date 01 06 2012 10 08 15 Auth code 180813 Total EUR 0 01 CANCELLATION AUTHORISED ACQUIRER ID 67300110 TRANSACTION TERMINAL TREATMENT RES 0000 END OF E JOURNAL The ...

Страница 44: ... journal To enable the E journal you should set the maximum number of transactions to be stored in the E journal set the number of transactions after which you want to receive a warning that the E journal is almost full Perform the following actions to enable the E journal Screen of the VX 520 Action 01 06 12 1 Press the purple function key below the symbol to open the menu SALE OTHER TRX MAIN MEN...

Страница 45: ... the E journal E JOURNAL 10 Select THRESHOLD ALM FULL MAX TRX ENTRIES THRESHOLD ALM FULL E JOURNAL 11 Press the CORR key THRESHOLD ALM FULL 0 0 E JOURNAL 12 Enter the number of transactions after which you want to receive a warning on the payment terminal that the E journal is almost full and confirm with OK THRESHOLD ALM FULL ___ 0 E JOURNAL 13 If the E journal is enabled the following message wi...

Страница 46: ... 4 Select CONFIGURE REPORTS FUNCTIONS CONFIGURE CONFIGURE 5 Select TERMINAL TERMINAL C TAP TERMINAL 6 Scroll to and select E JOURNAL COMMUNICATION MERCHANT PASSWORD E JOURNAL E JOURNAL 7 Select MAX TRX ENTRIES MAX TRX ENTRIES THRESHOLD ALM FULL E JOURNAL 8 Press the CORR key MAX TRX ENTRIES 0 0 E JOURNAL 9 You can now enter the maximum number of transactions to be stored in the E journal Enter the...

Страница 47: ...Y INFO MERCHANT MENU SERVICE MENU PROTECTED ITEM 3 Enter the merchant password by default 99999 and confirm with OK MERCHANT PASSWORD _ _ _ _ _ MERCHANT MENU 4 Select FUNCTIONS REPORTS FUNCTIONS CONFIGURE FUNCTIONS 5 Select TERMINAL TERMINAL C TAP TERMINAL 6 Scroll to and select DELETE E JOURNAL CONTACT TMS RESTART TERMINAL DELETE E JOURNAL PROTECTED ITEM 7 Enter the merchant password by default 9...

Страница 48: ...o the transaction for example a number or description The attribute will appear on the copy of the receipt Activation only via the CCV Service Centre Employees The Employees feature provides insight into the transactions your employees perform during a shift After the deactivation of the terminal a report is printed in which the totals of the transactions performed are specified per employee The n...

Страница 49: ... clean the card readers A special cleaning kit is available for the cleaning of the payment terminal The kit contains antistatic and antibacterial cleaning pads a cleaning card for the chip card reader a cleaning card for magnetic stripe reader Chapter 9 describes how you can order the cleaning kit and other supplies 8 1 1 Cleaning of the payment terminal To clean the payment terminal please perfo...

Страница 50: ...etic card reader of the payment terminal The cleaning card has two cleaning strips on both sides For the best result swipe the card through the magnetic stripe reader twice without turning it over 8 2 Periodic version check of the software Your payment terminal periodically communicates with the CCV Terminal Management System for a version check This is done automatically during the night The soft...

Страница 51: ...ayment terminal by interrupting the power supply for 15 seconds Check whether the Ethernet cable is properly connected to the terminal and the modem or router Also check whether the connectors of the payment terminal and the Ethernet cable are damaged Test the communication links of the payment terminals see subsection 2 4 4 Do you suspect that your terminal is not connected Please contact your In...

Страница 52: ...lect TERMINAL CUSTOMER SERVICE TERMINAL COMMUNICATION TERMINAL 4 Write down the TMS Terminal ID in this example CSL001 TMS TID CSL001 CONF TYPE V520NLSW CONF VERS 09 24 SOFTW VERS 09 24 PINPAD VERS 0322 01 06 2012 10 09 20 If you cannot look up the TMS Terminal ID you may also refer to the payment terminal code of the payment terminal You can find the payment terminal code on the copies of the tra...

Страница 53: ...ERVICE MENU ORDER PAPER ROLLS PROTECTED ITEM 3 Enter the merchant password by default 99999 and confirm with OK MERCHANT PASSWORD _ _ _ _ _ ORDER PAPER ROLLS 4 Use the purple function keys below the symbols and to adjust the number of rolls you want to order QUANTITY 25 ROLLS PRESS OK TO CONFIRM Please note you can order printing paper rolls in packages of 25 units 200 printing paper rolls is the ...

Страница 54: ...stics These are focused on an optimised effective safe reliable and efficient payment system CVC2 code A three digit code applied on the back or front of a payment card for security purposes Dynamic IP address An automatically assigned IP address that may change over time Ethernet connection A connection used to connect devices within a network Your payment terminal is connected to the Internet co...

Страница 55: ... specified per transaction processor type of payment card and transaction type Transaction processor The party to which the transactions are offered according to the Common Terminal Acquirer Protocol The transaction processor then sends the transactions offered to the correct acquirer Static IP address A set IP address that will not change over time ...

Страница 56: ...our service only for urgent failures 11 3 General address details CCV CCV Holland B V PO Box 9226 6800 KH Arnhem the Netherlands T 31 0 88 228 9911 F 31 0 88 228 9900 E info nl ccv eu I www ccv nl 11 4 Telephone numbers acquirers European Merchant Services EMS 31 0 20 660 3120 B S Card Service 31 0 20 427 8344 American Express 31 0 20 504 8333 Bank Card Company BCC 32 22 05 87 87 China UnionPay 31...

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