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P2PE Instruction Manual for PCI P2PE v3.0

Version 1.6.2 – 3

September 2020

8.1 Instructions for troubleshooting a POI device
E)

Take a note of the device serial number

•

Turn your Genius device upside-down and make a note of the serial number on the
sticker.

•

Continue to

Task F

Contact the Customer Support Team

Contact our Customer Support Team by calling

(1) (

888) 249-3220

. To help us with your support

call, have the following information ready:

•

Your business information so that we can identify your account.

•

The connection test results from

Task A

•

The device serial number as described in

Task E

•

Your Merchantware credentials.

Содержание Genius Smart P2PE

Страница 1: ...Error No text of specified style in document Genius Smart P2PE P2PE Instruction Manual Public Doc no CO PUB 0101 Version 1 6 2 3rd September 2020...

Страница 2: ...en consent in each case of the copyright owner The names trademarks logos and service marks displayed in this publication will be protected by the owner to the fullest extent of the law and any use wi...

Страница 3: ...identity of any third party personnel 5 3 Approved POI Devices Applications Software and the Merchant Inventory 10 4 POI Device Installation Instructions 15 5 POI Device Transit 35 6 POI Device Tampe...

Страница 4: ...Company name Global Payments Direct Inc Company address 1 Federal Street Second Floor Boston MA 02110 Company URL www globalpaymentsintegrated com Contact name Contact Center Services Contact phone n...

Страница 5: ...lowing two secure sites POS Portal 1627 Main Ave Sacramento CA 95838 POS Portal 1920 Watterson Trail A Louisville KY 40299 Important If you receive your device from any other site or location do NOT u...

Страница 6: ...confirmed communications with the solution provider Genius Handheld packaging 3 Check that the Genius device is packed in a tamper evident bag Genius Countertop device Genius Handheld device 4 Confirm...

Страница 7: ...f the tamper evident bag matches the serial number printed on the packing slip The serial number of the tamper evident bag is located underneath the barcode on the front of the bag The corresponding s...

Страница 8: ...ed with and for establishing secure confirmed communications with the solution provider Genius Handheld device The corresponding serial number is printed in the rightmost column of the packing slip Ph...

Страница 9: ...ns to confirm the business need for and identities of any third party personnel claiming to be support or repair personnel prior to granting those personnel access to POI devices We do not repair depl...

Страница 10: ...PTS approval POI device vendor POI device model name and number Hardware version s Firmware version 4 10110 Verifone MX915 M132 40x xx xxx Version 3 x P132 40x xx xxx Vault 14 x x AppM 8 x x SRED 7 x...

Страница 11: ...12 x x 13 x x AppM 5 x x 5A x x 6 x x 7 x x SRED 4 x x 5 x x OP 5 x x 6 x x 7 x x Vault 14 x x AppM 8 x x SRED 7 x x Vault 16 x x AppM 10 x x Vault 17 x x 4 10177 Verifone MX925 M177 50x xx xxx Versio...

Страница 12: ...or solution provider discretion Application Vendor Name and Version POI Device Vendor POI Device Model Name s and Number POI Device Hardware Firmware Version Is Application PCI Listed Y N Does Applic...

Страница 13: ...ustrative purposes only The actual inventory should be captured and maintained by the merchant in an external document You must maintain an inventory of all your P2PE devices and include at least the...

Страница 14: ...do not need to use it in your business You must securely store any devices that are not in use Awaiting replacement The device is not working correctly and you are waiting for us to send you a replace...

Страница 15: ...rfaces or data capture mechanisms that were disabled on the P2PE solution POI device Altering security configurations or authentication controls on the POI device Physically opening the POI device Att...

Страница 16: ...redentials We sent your credentials in an email that had a subject line with the words Merchantware Credentials Check that your internet connection is functioning correctly and that there is an availa...

Страница 17: ...odule 1 Turn the Genius device upside down and place it on a flat stable surface Firmly press the flexible tabs and push up to remove the communications module 2 Hold the module securely in your hands...

Страница 18: ...of your Ethernet cable to an available port on your router or switch 2 Connect the other end of the Ethernet cable to the Ethernet port on the multiport cable 4 1 2 4 Powering the Genius Countertop de...

Страница 19: ...ce to receive an IP Address from a Dynamic Host Configuration Protocol DHCP server by default If you need to configure a Static IP address please see Setting a static IP address on page 21 1 When Geni...

Страница 20: ...device Contact our Customer Support Team at 1 888 249 3220 5 Tap Network then tap Test 6 Confirm that the Gateway Connection Test passed 7 Tap Done 8 On the keypad press the X button to exit and retu...

Страница 21: ...igured it with your Genius Countertop device If the test transaction transfers successfully to the Genius Countertop device you do not need to configure anything else Cancel the transaction on your PO...

Страница 22: ...s 3 Navigate to the Network Configuration menu a Tap Network b Tap Configure c Tap Static 4 To change any of the network settings a Tap the information field of the setting that you want to change For...

Страница 23: ...On the keypad press the X button to exit and return to the splash screen 4 1 3 Genius Handheld devices Before you use your Genius Handheld device complete the following tasks Locate your Merchantware...

Страница 24: ...battery terminals are dirty rub them with a clean dry cloth 1 Remove the rear battery cover by sliding it down until you hear a click then lifting it off 2 Insert the new battery by aligning the three...

Страница 25: ...d device 4 Confirm that the WP Firmware Version is WSX1 002 08 x xx xx xx xx 5 Tap to return to the Genius app screen Important If the serial number or WP Firmware version is not correct do not use th...

Страница 26: ...ect Note If your wireless network requires a user name and password enter your user name and swipe up to access the Password field 4 1 3 6 Verifying that the Genius Handheld device is ready 1 Tap O th...

Страница 27: ...Genius Handheld device If the test transaction transfers successfully to the Genius Handheld device you do not need to configure anything else Cancel the transaction on your POS and start processing...

Страница 28: ...ual for PCI P2PE v3 0 Version 1 6 2 3rd September 2020 Page 28 2020 Cayan LLC 4 1 Installation and connection instructions 4 Tap Modify network 5 From the Advanced options drop down menu change the IP...

Страница 29: ...020 2020 Cayan LLC Page 29 4 1 Installation and connection instructions 6 Type your IP address Gateway Network prefix length and DNS settings 7 Tap Save Note Only PCI approved POI devices listed in th...

Страница 30: ...asily remove it For example when using Genius Countertop devices install them on the stand that we provide or when using Genius Handheld devices store them in a lockable area when they are not in use...

Страница 31: ...ally securing deployed devices to prevent unauthorized removal or substitution 4 3 2 Genius stand assembly parts There are two options for setting up the stand Attached to the counter with screws Atta...

Страница 32: ...ally securing deployed devices to prevent unauthorized removal or substitution 4 3 3 Attaching a stand to the counter with screws 1 Use the three self tapping wood screws to secure the base to the cou...

Страница 33: ...substitution 4 3 4 Attaching a stand to the counter with the adhesive sheet 1 Remove the backing from one side of the adhesive sheet and stick it to the bottom of the base 2 Remove the backing from th...

Страница 34: ...n of the device If a cardholder needs to directly interact with the device we recommend your authorized employees do the following Remain with the cardholder during the interaction Keep the device in...

Страница 35: ...devices Awaiting deployment Undergoing repair or otherwise not in use Waiting transport between sites locations 5 2 Instructions for ensuring POI devices are shipped to trusted sites locations only Tr...

Страница 36: ...ndards org 6 1 1 Before deploying a device Note When using devices that we have remotely injected with keys skip to After deploying a device on page 39 to page 43 All other sections of the PIM apply w...

Страница 37: ...POI devices and preventing skimming including instructions and contact details for reporting any suspicious activity Record the device in your inventory Inspect the device For Genius Countertop devic...

Страница 38: ...the devices for any signs of attempts to open them Check for puncture marks prize marks and damage to the screws that are under the battery cover Weigh your device when you first receive it and check...

Страница 39: ...turer You can download the manufacturer s security standards from https www pcisecuritystandards org assessors_and_solutions pin_transaction_devices Inspect your device regularly for signs of tamperin...

Страница 40: ...2 3rd September 2020 Page 40 2020 Cayan LLC 6 1 Instructions for physically inspecting POI devices and preventing skimming including instructions and contact details for reporting any suspicious acti...

Страница 41: ...uired frequency of inspections depends on factors such as the location of the device and whether it is attended or unattended For example devices left in a public area with little supervision should b...

Страница 42: ...picious activity 6 1 3 Genius Countertop devices fitted to stands If you cannot remove your device from its stand to check the printed serial number you can check it in the Admin menu as follows 1 Whe...

Страница 43: ...the instructions of our Customer Support Team for returning the device Important If your device develops a fault we arrange for you to return the device to us and we ship a replacement device to you W...

Страница 44: ...LLC 7 Device Encryption Issues 7 1 Instructions for responding to POI device encryption failures In the event of a device encryption failure you must immediately stop using the device Do not re enable...

Страница 45: ...ystem administrator to confirm the that following ports are open 443 TLS 7622 SFTP via SSH 2 Confirm that the following hosts are available genius merchantware net transport merchantware net s01 merch...

Страница 46: ...own and make a note of the serial number on the sticker Continue to Task F F Contact the Customer Support Team Contact our Customer Support Team by calling 1 888 249 3220 To help us with your support...

Страница 47: ...he Genius Handheld device is connected to the network 4 Tap to return to the Genius app screen C Run the Genius Handheld device connection test 1 Tap O then open the Genius app 2 Tap to open the Admin...

Страница 48: ...F Take note of the device serial number Turn your Genius device upside down and make a note of the serial number on the sticker G Contact the Customer Support Team Contact our Customer Support Team b...

Страница 49: ...ve and replace the battery of your Genius Handheld device complete the following steps 1 Remove the rear battery cover by sliding it down until you hear a click then lifting it off 2 Place your finger...

Страница 50: ...ion 1 6 2 3rd September 2020 Page 50 2020 Cayan LLC 8 1 Instructions for troubleshooting a POI device 4 Replace the rear battery cover and slide it up until you hear a click Check that the cover is se...

Страница 51: ...tps help globalpaymentsintegrated com 9 2 Instructions for how to confirm hardware firmware and application versions on POI devices 9 2 1 Genius Countertop devices Use the Verifone Administration menu...

Страница 52: ...fields Hardware P N Vault Version AppM Version SRED Version Open Protocol 6 Tap Home 7 On the Home screen tap Run App to restart the Genius application 9 2 2 Genius Handheld devices Use the Genius Adm...

Страница 53: ...Manual for PCI P2PE v3 0 Version 1 6 2 3rd September 2020 2020 Cayan LLC Page 53 9 2 Instructions for how to confirm hardware firmware and application versions on POI devices 4 Tap to return to the G...

Страница 54: ...ing devices to us Your devices must be either version three or version four of Verifone s hardware and be listed as a PCI approved PTS device Before we can remotely inject P2PE keys into your devices...

Страница 55: ...43 Devices do not have any broken or different colored casings Attesting the suitability of your devices By signing this attestation I confirm the following By completing this checklist I confirm tha...

Страница 56: ...P2PE Instruction Manual for PCI P2PE v3 0 Version 1 6 2 3rd September 2020 Page 56 2020 Cayan LLC...

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