Fast Facts User Guide
-
Vega 3000 Countertop
Refunds (if available)
•
Press the yellow key to enter the Transaction Menu.
•
Scroll down using the# key
and select
Refund. If
you
scroll
down too far,
scroll
back up using the
*
key.
•
Enter the
Manager passcode
for the
terminal
and
then
press OK.
•
Key in the
amount
and
press
OK.
•
You
will
then be prompted for the customer to
enter their
card
to complete the refund.
•
Once
authorised, receipts will start
to print. The first copy
is the merchant
(your) copy.
Please
ensure
that
you check
the
refund
has
been authorised
and
remove
the
receipt.
•
Press the OK
key
to print the Cardholder receipt.
Transactions with Tips (if enabled)
• If this functionality has been
activated on
your terminal
•
the
terminal
will
prompt
you
to
enter a gratuity amount
during
the sale
process.
• The customer can
enter
their desired Tip amount
and
press OK to
confirm, or
they
can
press OK to
enter a
£0.00
Tip.
•
You will
now be prompted to continue
with
Contactless/Chip
&
Pin transaction,
as above.
Having Trouble? We are here to HELP!
Call our terminal support Helpdesk on:
01933 201 298
Monday to Saturday: 08:00 to 23:00
Sundays
&
Bank Holidays: 10:00 to 17:00
Closed on Christmas Day
(Please
ensure
you have your Merchant
ID
to hand
before
calling
the Helpdesk)
Reversals
(available up to 30 seconds after transaction)
• Press
the
yellow key
to enter the
Transaction Menu.
• Scroll down using the# Key to
'Reverse
Last
Transaction'
and
press OK.
•
When
prompted,
enter the
Manager passcode
and
press
OK.
• When prompted to
confirm
the Reversal, press OK.
•
Once accepted,
receipts
will start
to print. The first
copy
is
the merchant
(your) copy.
Please
ensure
that
you
check the reversal
has
been
accepted and remove
the
receipt.
• If the
customer
requires
a
receipt, press
the OK key to
a Cardholder receipt.
• If the
customer
does not require
a
receipt,
press the
Red Key
to
return
to
the idle
screen
Keyed Transactions (if enabled)
•
Key
in amount
and
press OK
(green
key).
•
When
prompted to
'Insert, tap or swipe card',
simply
key in the
customer's
long
card
number
and
press OK.
•
Key
in Expiry Date
and
press
OK.
•
Key
in CV2
and
press OK.
(This
is the last
3
digits
on the
back of the
card).
•
If
prompted,
enter
the house number from their
address and
the numbers from their
postcode
(note
these items can be
skipped e.g.
if there is no house
number in their
address).
• The device
will
then
go online
to
authorise (or
decline)
the transaction.
• Once authorised, receipts
will start to
print. The first
copy
is the merchant (your)
copy.
Please ensure
that
you check
the transaction has been
authorised and
remove the
receipt.
•
If a signature
is required, have the
customer sign
the
receipt
and
return
it
to
you.
•
Press
the OK key to print the Cardholder receipt.
•
If
the customer does not require a receipt, press the
Red
Key to return
to
the idle
screen
End of Day
• Press the
yellow
key to
enter
the Transaction
Menu.
•
Scroll
to the End of Day option using the# key
and
press
OK.
• Enter the
Manager passcode
for the
terminal
and
then
press OK.
• Press OK to
complete
the End of Day
submission.
• The terminal
will
your
End
of
Day report.
• If
you
have
any
issues
with your
End of Day
report (For
example, 'not
reconciling') please
call your acquirer.
Switching Communications Method
• From the idle
screen,
press the
yellow key.
• From the Transaction Menu,
scroll
down to Connectivity
using the# key, and
press
OK.
•
From
the
Connection Status screen,
press OK to
switch
communications.
• Press OK key again to
proceed.
• The terminal
will
now restart.
•
When the terminal
has restarted it
will ask
you
to select
your
preferred
comms
type.
• Use
the# key
to
scroll
down to your preferred
com
ms
type
and
press OK
.