Terms of Warranty
Your Castle heater is covered by a 12 months parts guarantee. Warranty by Castle
Heaters does not cover the defects arising out of the improper use of the heater. The
warranty does not cover the situations below:
1. The damages and defects arising out of improper use.
2. The damages and defects having occurred during the transportation after the delivery of
the product to the customer by the company.
3. The damages and defects arising out of low or excessive voltage, ungrounded plug
usage, faulty electricity systems, operating the appliance in different voltage values
other than specified in the instructions.
4. The damages and defects arising out of fire and lightning.
5. The damages and defects arising out of repairs and maintenance by persons other than
Authorized Services.
6. The defects arising out of the breach of the instructions in the manual.
7. The damages and defects arising out of the transportation of the product instead of
repair.
8. The dust and polluters in the environment.
9. Damage in the reflector or filament due to faulty cleaning.
10. Faulty installation or dismantlement.
11. Operating with damaged filament, frame or power cord.
Attention!
Faulty maintenance and cleaning are not covered by the warranty.
Should this product be proven defective in workmanship or material,
the consumer’s sole
remedies shall be such repair or replacement as provided by the terms of this warranty.
Under no circumstances shall Castle Heaters be liable for any loss or damage, direct,
consequential, or incidental, arising out of the use of or inability to use this product.
This warranty will become void if the serial number (if applicable), model number
identification, or brand have been wholly or partially removed or erased.
All products have CE/GS/EMC/ETL certificate.
The symbol on the product or in the instructions means that your electrical and
electronic equipment should be disposed at the end of its life separately from your
household waste.
There are separate collection systems for recycling in the EU.
For more information, please contact the local authority or your retailer where you
purchased the product.
