ULW Czech, s.r.o.
V Ráji 34, Praha 9
-
Hostavice, 198 00, CZ, IČO: 28256212, DIČ: CZ28256212
11.4.
the Device does not start:
11.4.1.
make sure the Device is charged. Connect the Device to the provided USB wall
charger. Charging will be indicated on the LCD. If the charging icon does not
appear within 3 hours of charging (the battery might be deeply discharged and it
will take time for it to exceed minimum voltage threshold), disconnect from the
charger and contact customer support;
11.4.2.
press Reset button and try to power up again.
11.5.
the Device shuts down immediately after starting: battery is depleted - charge it.
11.6.
the Device does not charge (charging is NOT indicated on the System Bar and Carpe
Manager app - Power&Charge tab, although the Device is connected to a power source
–
USB charger/Holder/M8 charging cable):
11.6.1.
USB port: make sure you use correct and properly functioning USB charger. Check
that the wall socket you use is actually supplied with electricity;
11.6.2.
Holder/M8 charging cable:
A.
Power source does not show green LED: check voltage on the input of the
power source. It needs to be above 13,1V. Possible causes: engine not
running, bad alternator, burnt fuse, broken wire, bad contact.
B.
Power source does not show green LED, voltage on input of the power
source is above 13,1V: check polarity, wait for 30 seconds (the power source
does not start immediately
–
that is normal behavior);
C.
Power source shows green LED, but the Device is not charging (no charging
indication on the System Bar and in the Carpe Manager app):
1.
check connection between Holder and power source;
2.
try to use M8 charging cable. If charging is possible through the M8
charging cable, the charging pins in the Holder are damaged or wire
between the power source and Holder broken. In rare cases internal
wiring in the Device was damaged due to excessive vibrations. Holder
charging harness including the charging pins is available as spare part,
which can be installed by the user. If the charging issue is caused by
damaged internal wiring in the Device, the Device can be sent to Carpe
Iter for repair (fee may be charged for the repair);
