30
Troubleshooting for Wi-Fi® Internet Viewing
Category
Problem
Description / Error
Solution
General
How do I download
the App for Android™
and iOS devices
?
•
Open the Google Play
Store on your Android™
device or App Store™ on
your iOS device.
• Select
Search
•
Type in “Chillax Care”
•
The results will show the
Chillax Care App
•
Select to install it
Camera
When I try to view
the Camera, I get a
prompt for Camera
What should I do
?
This takes around 5 minutes.
We push upgrades from time
to time to improve the Camera
features.
Viewing
Camera
When I am in “remote
mode”, the video
stops after 5 minutes.
How do I view for
longer
?
When you are accessing your
Camera via a network different
from your home network (over
the internet) your video times
out after 5 minutes.
You can click on the Camera
again from the Android™/iOS
application to start streaming
again.
If you are accessing from your
web browser, then you can
to start viewing your Camera
video stream again.
Features
How many users can
access the Camera
at one time
?
It allows up to 4 users
access with proper network
connections.
Features
The sound alert setting
threshold is not right.
You can Adjust Sound Sensitivity
Camera Setting menu.
