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FAQs
Q: Why is the USB port not charging my devices?
A: Make sure that the USB plug is firmly connected into both ports of the CR50 and your USB compatible
device and that the CR22 is plugged in to a power source as the USB charging ports will not operate
from the backup batteries.
Q: Why will my Nook / netbook device not charge when I connect it to the USB charger?
A: Even though it may be USB compatible, some devices, including the Nook and some larger tablets or
netbooks require a higher output to charge them than the 5V/1.0A USB port on the CR50. Please check
your device manufacturer’s charging specifications as you may be required to only use the charger
supplier with your device at time of purchase.
Q: How do I turn the alarm off?
A: Pressing the POWER button will silence the alarm and reset it to sound again in 24 hours.
Q: What if I don’t want the alarm to go off on the weekends?
A: You can disable the alarm on days you do not need it by sliding the ALARM 1 switch to the “OFF”
position. The ALARM 1 icon will disappear from the display, indiacting that the alarm is turned off and
will not sound until you reactivate the alarm.
Q: Why do I not hear any music when I play the radio?
A: Make sure that a 3.5mm Line-In cable is not plugged into the Line-In jack of the CR50 as this will switch
the input source to AUX even if there is no external audio device connected.
Q: The display is flashing “12:00”?
A: This appears during the initial setup or could be a result of an extended power output or if the CR50 was
unplugged for an extended period. Simply follow the steps in the ‘setting the clock’ section of this user
guide to reset the current time.
For further assistance, please visit our website at hellocapello.com or contact
customer service at [email protected] or 1-855-896-1795
