Troubleshooting
Potential cause of no heart rate reading or long response time:
z
Cause: Dry Skin.
Solution: Apply conductive gel or clean water thoroughly on the chest area.
z
Cause: Chest Strap is not firmly strapped on across the chest.
Solution: Please make sure that the Chest Strap is firmly strapped on across
user chest and the main device is placed securely on user wrist.
z
Cause: Muscle tremors caused by strapping the Chest Strap too hard
on the chest.
Solution: Please make sure that the Chest Strap is firmly strapped on across
user chest and the watch device is placed securely on user wrist.
z
Cause: Muscle tremors caused by strapping the Chest Strap too hard
on the chest.
Solution: The contact points on Chest Strap must be firmly attached to user
skin during measurement to acquire most accurate results. Good
attachment will ensure better and consistent readings even when
user walking or jogging with arms swung naturally.
z
Cause: Dead skin on user wrist.
Solution: Rubbing user skin with a soft towel will assist at better skin contact
with device.
z
Cause: Body grease build up as a result of exercising.
Solution: A thin layer of body grease may insulate the ECG signal and prevent
sensor on rear side of Chest Strap from picking up user ECG. Please
wipe user chest and the rear side of Chest Strap with tissue or soft
towel.
z
Cause: Irregular heartbeats.
Solution: It is difficult for Chest Strap to perform normally and consistently
pick up readings from user with irregular heart beats. Inconsistent
readings are expected for users with Cardiac Arrhythmia.
z
Cause: Low Battery
Solution: Please replace the battery of Chest Strap as instructed in section
above.
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