7. FAQ
Q1. Skype is installed and works well without the CNP-VTW1. But it has no response
when I first install the CNP-VTW1 and press any key of the VoIP phone does not
help.
Answer:
1. Make sure the USB Bluetooth cradle is plugged into a USB port of PC
2. Make sure the VoIP phone is powered up
Q2. The USB Bluetooth cradle has been plugged into a USB port of a PC. But the blue
LED keeps on flashing
Answer:
Make sure you have powered up the handset. If the handset has been powered
up, but the LCD on the cradle still keep on flashing, the handset and cradle are
not communicating. Make sure there is no other Bluetooth dongle the VoIP is
trying or has pair up with. Then power up the handset again.
Q3. The VoIP phone has been synchronized with the USB Bluetooth cradle (with LCD
steady), but the clock on the VoIP phone ticks from 00:00:00, not at the same time
of date as PC’s.
Answer:
Check the CNP-VTW1 icon on the System tray. If “USB Bluetooth cradle not
connected”, re-insert the USB cable of cradle again. If it is “Skype does not talk
to CNP-VTW1 driver”, you may un-install the driver, and install again,
following the steps in this manual. If “Skype not installed on the PC” appears,
you shall install it.
Q4. How to un-install the SkyWin driver?
Answer:
go to PC’s “Console” (Start->Setting->Console), select “Add or Remove
program”, then click “CNP-VTW1”. And click the program removal.
Q5. When you try to browse through the Contact list, the LCD display shows
“Contacts”. But you cannot go any further to the detailed list.
Answer:
Make sure the Skyphone is ready (the CNP-VTW1 icon on the System tray is
“Skyphone online”). If yes, wait several seconds will help. Occasionally the
wireless transmission may become slow due to traffic congestion. If otherwise,
please refer to Q3..
Q6.
While using Skype or Messanger software, the voice is coming from PC instead
of from handset
Answer:
Make sure you have configured the Phone as USB Audio Devices. Refer to
2.4
Setting Audio and Sound Device
and
3.7 Adjust Volume.
In addition, please
also refer to
6.1 MSN Messenger setting i
n MSN Messenger,
Q7. There is no voice coming out when play music?
Answer.
Please go to PC’s
Control Panel
→
Sound and Audio Devices
, set the default
device of
Sound playback
and
Sound Recording
to PC sound card, it shown
as below:
