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150
Canon Media Maintenance
Service
Canon Media Maintenance Service (CMMS) offers profes-
sional photographers at select newspapers and magazines
the personalized attention that their business requires.
A team of highly trained, dedicated Canon Field Support
Engineers and CPS Pro Representatives provide an enhanced
level of on-site maintenance and support either annually
or semiannually.
All camera equipment is cleaned and thoroughly examined.
Minor repairs are performed on the spot, and recommen-
dations are made for equipment in need of critical attention.
Firmware is updated on all cameras, providing current
equipment with the latest advancements in capability and
connectivity. Serial numbers and shutter counts are
cataloged for reference and photographers have the
unique opportunity to discuss shooting concerns and offer
their opinions about Canon products. By providing both
regular, intensive maintenance and attention to specific
concerns, CMMS is a great advantage and convenience for
management and individual photographers alike.
149
Professional Services
Canon has built its reputation as
an industry leader in product
reliability, service and support.
No matter what Canon consumer
imaging product you buy,
expect a top rate experience. From our cutting-edge
technology to industry-leading response times for service
and support, Canon U.S.A. strives for complete customer
satisfaction in everything we do.
• 100% US-based support
operation with a dedicated
pro support team ready to
assist the unique needs of
our customers.
• Canon factory-trained
technicians to achieve
industry-leading response
time and quality of repair.*
• State-of-the-art technology
and facilities to meet
Canon’s rigorous
performance standards,
including a climate and particulate controlled clean
enviroment* and a precision lens center to accommodate
the adjustment of professional lenses.
• Customized service and support offerings for professionals,
including Canon Media Maintenance Service and the
Canon Professional Services program.
• Environmentally responsible service operations include
our Zero Landfill Product
Recycling Policy.*
* For consumer imaging products only.
www.usa.canon.com/satisfaction
1-800-OK-CANON
• Access to service loaner equipment if your repair
exceeds 3 days.
• 2 free clean and check service coupons
• Discounted admission to Canon Live Learning seminars
and workshops
At the Platinum level ($500.00 membership fee), you will
receive the benefits included in the Gold level with:
• Priority access to the pool of evaluation equipment.*
• An unheard of 60% discount on the cost of your repairs.
• Expedited 2 day turn around on the length of the repair
• Service loaner equipment available upon receipt of
your equipment
• 6 Free clean and check service coupons.
* Subject to equipment availability.
Whether by telephone, in person, or via email, CPS
simply makes it faster for working professionals to get the
support they need.
When a profes-
sional Image
Maker needs
support... Canon
Professional Services is there. Offering Professional
Support for the Working Professional, members can look
to the CPS program for almost any need that presents
itself. Members can expect hotline phone support, equip-
ment evaluation loans, expedited and discounted service
on repairs, access to Canon Pro Market Reps, onsite sup-
port at select shows and events and more. Canon
Professional Services provides the support you need,
when you need it. The CPS program features three levels
of membership, offering a range of benefits tailored to
your needs.
At the complimentary Silver level, you will receive:
• Access to the CPS member hotline phone support,
giving you quick and easy access to Canon authorized
representatives that can answer questions and help
you with membership questions, repair issues and
technical advice.
• 20% discount on the cost of a repair.
• Expedited turnaround time on the length of your repair,
as a professional Canon understands the importance of
getting your equipment back to you quickly.
If you qualify for the Gold level ($100.00 membership fee),
you will receive:
• Access to the same CPS exclusive hotline
• Equipment evaluation loans – (Try before you buy).
Subject to equipment availability
• 30% discount on your repairs
• Expedited 3 day turn around on the length of the repair
Find out more at usa.canon.com/cps
Miami Herald
Los Angeles Times
CANON
SERVICE&
SUPPORT
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